Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Workmanship
Service Time
Service Communication
72 Reviews of Toronto Hyundai - Service Centre
Sort by
March 30, 2016
Five star is not enough for sir Arnold, super excellent! Arnold Cabalza is a professional and a very approchable salesperson, we appreciate all his effort, for being a straight forward for explaining the det Arnold Cabalza is a professional and a very approchable salesperson, we appreciate all his effort, for being a straight forward for explaining the detailed of the car you wish for. He also make sure that you will get all the best deal you need, we are very glad and thankful for his kindness and full support until all the process has done. Mr Cabalza together with his team is a highly recomended to all my friends and family. Thank you and more power! More
by Regine.2211
Employees Worked With
Helpful March 26, 2016
Very Pleasant Experience Although I am fortunate enough to have an excellent mechanic and car dealer, I received a recall notice from Hyundai Canada regarding my 2008 Hyundai Although I am fortunate enough to have an excellent mechanic and car dealer, I received a recall notice from Hyundai Canada regarding my 2008 Hyundai Santa Fe requiring me to visit a Hyundai dealer. This time, I decided to let "dealerrater.ca" assist me in my selection of a "good" Hyundai dealership. I chose Toronto Hyundai. I was very impressed with their friendly attitude after making my initial appointment. I attended the dealership recently early in the morning after an ice storm and on account that I was an outsider requesting recall work, I did not expect much. Wow, what a surprise! After spending a few very comfortable hours at this dealership, I was amazed regarding ALL of the staff's motivated, caring and friendly attitude. From the minute I entered the dealership, I was treated very respectfully. No one tried to up sell me any service or new vehicle and I had a low pressure experience. My appointment time was honoured and all work was completed on time as discussed. Although I dealt mainly with Service Advisor Samantha Henry, a true "5 star" employee from my initial call to the dealership and who welcomed me during my actual visit, another "star" employee emerged...Service Advisor Peter Luis. He went the extra mile to assist a stranded client whose roadside assistance plan had expired. My 30 plus km trip to Toronto Hyundai was well worth it ! Thanks again, "dealerrater.ca" and especially to all of YOU who take the time to post your experiences regarding your car dealership experiences. By the way, if any reader wishes to read a long, very detailed story regarding a really bad Hyundai dealership, please read my review of Kingscross Motor Sports. They truly are "the worst of the worst". Stay away! More
by Tor0014
Employees Worked With
Samantha Henry, Peter Luis
October 26, 2015
Toronto Hyundai expects customers to drive hazardous cars Update :- Since I provided the below review, Toronto Hyundai staff reached out to me. They have resolved the horn issue in a courteous and timely mann Update :- Since I provided the below review, Toronto Hyundai staff reached out to me. They have resolved the horn issue in a courteous and timely manner. Thank you. The rating that I am providing is for the service department. I bought the Elantra Touring from Toronto Hyundai on 2460 Dufferin Street, Toronto, in 2011. I have always got my car serviced with them since purchase. The service team at this location is thoroughly insensitive to client convenience, unaccommodating, generally rude and their mechanics seem to be incompetent based on my experiences below: INCIDENT 1 - CHECK ENGINE LIGHT NOT RESOLVED FOR MORE THAN 2 YEARS: Less than two years after I bought my brand new car, the “Check Engine” started going on and off intermittently. Upon taking the car to be checked at Toronto Hyundai, I was told to come only when the light was on. The issue continued and finally in 2014 when I was able to finally get the car to them while the light was still on, I was told that "no specific issue could be pinpointed" but recommended a change of the transmission fluid, “as it looked dirty”. I proceeded to get the transmission fluid changed but the issue continued. In January 2015, when I mentioned the check engine light issue during the regular service, I was told, "No Fault found at this time." Since this issue continued I made multiple visits to Toronto Hyundai without any resolution. Finally in May 2015 they recommended to change the complete transmission. While collecting the car, when my wife asked the attendant about why the transmission would become faulty so soon, she was told dismissively, “You never know, but why are you concerned? This is covered in warranty. You are getting $5000 worth transmission for free.” The fact that the faulty transmission endangers lives did not seem to matter. INCIDENT 2 - HORN WORKING INTERMITTENTLY – NOT RESOLVED In October 2015 during a service appointment, I asked to check my car horn as it was working intermittently. This was a Saturday and I had given the car at 1:15 for service. When I picked it up at 3:00 pm the invoice said the “horn was working fine at this time.” I immediately went out to check and the horn was not working. Upon asking the attendant to recheck—this was at 3:02 pm— I was told that no mechanic was available as it was past 3.00 pm. Helpless, I left a letter expressing my disappointment to which I received a voice mail the next morning to call back. There was no apology about the inconvenience from the previous day. I was asked to come back in when the horn was not working. During multiple visits that followed, their team has not yet found a resolution for the issue, but I have been curtly informed the following at various times: “You’ve arrived too late… we can’t perform miracles.” “Come back when the horn is not working.” “Come back before 6:00 pm—there is no one who can look at your car now.” This was when I reached at 6:15pm (Their official working hours are until 7:00 pm on week days). While I do not expect them to perform miracles, I do wish they would simply be empathetic. I havent received a single apology or a simple sorry from them. They are OK making the customer run to them everytime, but cannot afford to have a mechanic work a little past their official hours for customer convenience. They claim to have award winning master techinicians, however their expertise is rarely used or the rest of his staff do not have adequate skills. I can understand the fact that they may not detect the cause of an issue at the first go, but the staff should have the courtesy to explain and empathise with the customer, and find a resolution after multiple (sometimes more than 6 checks). Driving with a faulty transmission or a faulty horn is a dangerous matter. But their attitude appears to be lackadaisical. I have given up on Toronto Hyundai for service and as such I will not recommend anyone to have their valuable cars serviced there. More
by ChetanRathod
Employees Worked With
Peter Luis, Ralston Nicholson
August 01, 2015
Best Service Department in the entire GTA I purchased car new from a West-end Hyundai dealership chain-Nav Bhatia's. After just a few visits it was clear that they didn't care about my concer I purchased car new from a West-end Hyundai dealership chain-Nav Bhatia's. After just a few visits it was clear that they didn't care about my concerns unless they managed to somehow get me to pay for a service package of sorts even if my concern was covered under warranty. I did my research and found Toronto Hyundai. I took my car in for anything that bothered me; they always accommodated me no matter when I went. They never tried to sell me anything. They were honest, quick and had very accessible Service Hours and most importantly, they fixed each and every problem hassle-free. Ralston always went above and beyond to address my problems in a straight forward manner. They fixed everything I took my car in for and never asked for a penny more. Even when my car had just finished its Warranty they took care of a problem I had complained about just slightly before - they didn't have to but they did - they fixed it free of charge. That's service. Service is not getting the most dollars from every customer visit like Nav's chain of dealerships but rather building trust and getting warranty service as it should be. I will be buying my next car at Toronto Hyundai and I'm proud to recommend this dealership to anyone looking for a dealership without the typical tricks used by other dealers. More
by davidgut80
Employees Worked With
Ralston Nicholson
October 06, 2014
Friendly reception. There is very good impression for me to bring my Hyundai to this dealer for service, it was on time's schedule, this is very important for every one, There is very good impression for me to bring my Hyundai to this dealer for service, it was on time's schedule, this is very important for every one, when your time is set, that is. Also I got a very friendly advice from service department. I'll be back. Thx More
by dlam9956
Employees Worked With
Peter Luis
September 14, 2014
Keep up the great service! It is not easy to find someone who can fix a hybrid car after an accident. This dealership did it. Thanks for the great job It is not easy to find someone who can fix a hybrid car after an accident. This dealership did it. Thanks for the great job More
by fabrice33
September 12, 2014
Great Work I took my car in recently for some warranty related service. I had an excellent experience. The work was great. James Lacuna the Service Manager was I took my car in recently for some warranty related service. I had an excellent experience. The work was great. James Lacuna the Service Manager was very helpful. More
by marvinmaxwell
Employees Worked With
James Lacuna
September 04, 2014
Dissapointing end to a loyal relationship I had five years of great, friendly service here for the entire life of my vehicle's warranty. First off warranty service visit and we asked them to l I had five years of great, friendly service here for the entire life of my vehicle's warranty. First off warranty service visit and we asked them to look into a noise. Service employee told us it was a certain part but not to worry unless it gets louder. Called back the next day for clarification of the problem and was told by a different person that it was never actually diagnosed by the tech because we "told them we didn't have time for them to look at it". This NEVER happened, noone every asked us for time to look at anything. Then tech said he went on a test drive with my wife, which also NEVER happened. Then we were told we had declined to pay the $100+ dollars to have them diagnose the vehicle which is ANOTHER lie as it was never even offered to us. We even heard the tech change his story while we were on hold with the service manager. Furthermore, they already had the vehicle up for service, why in the world would they have to charge us $100+ dollars to see if there is even an issue, which we had every intention of fixing with them while they had the car anyway?!?! I had every intention of a long service relationship with the dealership, even after the warranty expired on our vehicle, and even knowing dealers tend to be more expensive than independent garages. This experience completely soured our previously good relationship with Toronto Hyundai and I would not go back there for service or to buy now either. To top it all off when I suggested I should talk to the service manager, I was told I was. the whole experience was quite dissapointing and unexpected. More
by driver2014
Employees Worked With
serveral, prefer not to say. Do not recall manager's name.
September 04, 2014
serviced Service is something that you experience every time you go in, you don’t feel that you have been “sold”. They genuinely care for you and your vehicle. Service is something that you experience every time you go in, you don’t feel that you have been “sold”. They genuinely care for you and your vehicle. I have recommended many of my friends and they also feel the same way! More
by IT
May 27, 2014
Be aware of the five stars First and foremost be aware of the five stars. Toronto Hyundai will only be nice to you when you purchase the vehicle in order to get you to fill out First and foremost be aware of the five stars. Toronto Hyundai will only be nice to you when you purchase the vehicle in order to get you to fill out this survey and I believe they must be paid on this. I went back for service three times. The first time I was taking care of by a lady. She was only concerned about selling me stuff I didn't need and texting on her cell phone. I swore I would never return! When I returned the second time I asked to speak to the service manager I believe his name was Brad. After dealing with Brad I felt he was the saving grace of this dealership. He was knowledgeable and professional. So I returned the third time because he left a lasting impression on me. Unfortunately the third time I got the assistant service manager. I was quite surprised that brad was no longer there. The assistant service manager is very rude obnoxious and belittling. I've recieved better customer service at the local dollar store. Let me give you a rundown of what you will experience. You will walk into this fishbowl. You will be ignored. After you're treated rudely you will be told to sit down as you will listen to the parts department cus at their technicians. And you will see the owner run around clueless like a lost puppy yelling at everyone. When it's all said and done you will receive your vehicle back just like you dropped it off. unfixed and you may be lucky and find yourself with the dirty seat and floor mats. I am truly amazed on how these people own a dealership. Once again please be aware of five stars. More
by Intro
Employees Worked With
Ralston Nicholson
