Thorncrest Ford

Appointment for Service Sent a service request on July 22nd, for an appointment July 24th. Advised the morning of July 23rd, the earliest appointment available was the 2nd we Sent a service request on July 22nd, for an appointment July 24th. Advised the morning of July 23rd, the earliest appointment available was the 2nd week of August! If I drove in with a problem would I be told to come back with the problem in 3 weeks? ( I can understand I could be requesting a date not available, but no option other than 3 weeks? More

Poor customer service I bought my car at thorncrest ford. I recently go it serviced the for a clutch recall. When I got home the hood sensor said the hood was open. So I c I bought my car at thorncrest ford. I recently go it serviced the for a clutch recall. When I got home the hood sensor said the hood was open. So I called in and was told to bring it back in. I was too busy at the time so I didn’t (my fault, yes). I finally came back in 4-5 weeks later and was told to make an appointment. So I did. Came to my appointment today (May 30,2018) and was told that there would be a fee. This was the first mention of this. I asked why should I pay this if it is a problem that you caused? They replyed "How do we know we caused it?" I said cause I called in right away. (Make sure you get the people’s name that you deal with). I don’t think customer service people should be combative. More

Buying F-150 Poor Customer service, I was waiting for 1 hour to talk to the sales rep even though I send an email to meet at a certain time. Will never go back Poor Customer service, I was waiting for 1 hour to talk to the sales rep even though I send an email to meet at a certain time. Will never go back to that dealership. Arrogant and not willing to negotiate price More

2015 Ford Escape Titanium Purchase Muhammad Ghori was the dealer we worked with for the purchase of my SUV. Muhammad was such a wonderful person to work with & couldn't have asked for Muhammad Ghori was the dealer we worked with for the purchase of my SUV. Muhammad was such a wonderful person to work with & couldn't have asked for a better sales person!Muhammad went the extra mile by sitting with my husband & I by setting up & going over all the technology features this SUV has to offer. If you are in the market for a new car I would defiantly recommend speaking to Muhammad you will be glad you did! More

NEW MUSTANG PURCHASE About a month ago I started searching for my dream car. After researching on line I was very interested in the 2018 Eco Boost Mustang Convertible. I About a month ago I started searching for my dream car. After researching on line I was very interested in the 2018 Eco Boost Mustang Convertible. I called Thorncrest, and was linked up with Jim Zenetos. What a GREAT experience! Jim has been with Thorncrest many years and does he know his stuff. He found and brought to the dealership the car of my dreams!! He had a very kind and unassuming way. I never felt any pressure, he wanted me to get what I wanted....not what he had available. We made arrangements for me to pick up my car on April 16th, 2018....well that didn't happen thanks to the ice storm. I picked it up on April 20th....after the snow and ice had melted. While driving with the roof down the next day....a woman on a Harley gave me the thumbs up. Jim made this purchase very simple, no stress at all. Thank You Jim for all of your help. Warmly Sandra Quennell More

Excellent Support Great support from the staff, especially Barbra, who did everything she could to make sure I drove away happy! Thank again to the team there, and I wo Great support from the staff, especially Barbra, who did everything she could to make sure I drove away happy! Thank again to the team there, and I would recommend this dealership to anyone! More

Great customer service! Everyone at thorncrest is super friendly and super helpful. They go above and beyond to make sure you’re satisfied. Today I ran in for a last minute w Everyone at thorncrest is super friendly and super helpful. They go above and beyond to make sure you’re satisfied. Today I ran in for a last minute windshield wiper blade replacement as mine broke and and turned into a bigger problem with the motor but everyone at service was very kind and wanted to help. They definitely didn’t take advantage of the fact that I obviously didn’t know what was going on and they made me feel as though they were there to take care of me and my car. Service is great! I believe the name of the young gentleman who helped me was Peter. Thank you to the Service department and Peter! More

Amazing service for my elderly mother! My mom’s an elderly lady, who listens to about 2 radio stations. One day maybe a few weeks ago, she must have pressed a button and lost her radio pres My mom’s an elderly lady, who listens to about 2 radio stations. One day maybe a few weeks ago, she must have pressed a button and lost her radio presets. She called me in a panic and I suggested she go to the closest Ford dealer to her, Thorncrest, as I live over an hour away and explaining how to fix the radio over the phone to an almost 80 year old is nearly impossible! She said that she drove through and was helped by a girl named Keisha, who sat in the car with her and showed her how to put her radio stations back for no charge! My mom still talks about it almost a month later, how patient and quick the service she received was, especially when some places probably wouldn’t hesitate to take advantage of an elderly lady. Thanks Thorncrest! More

Did everything to resolve my issue I bought my my explorer from another dealership in 2015. Since then, I had been having issue with it’s cabin odour. I brought it to 3 dealerships/serv I bought my my explorer from another dealership in 2015. Since then, I had been having issue with it’s cabin odour. I brought it to 3 dealerships/service centers and only here where I found the people who took the time and attempted to resolve my problem. I have to say, I was almost not coming back here either because of a rep that is all promises but never delivers. For whatever reason (I think because I was tired of explaining my problem to another service center), I decided to give it one last shot. That’s when we met Terry. He was upfront with us and explored another solution for us that actually gave us some comfortable ride for the remainder of last summer-fall. His attention to our problem gave us hope for a more lasting resolution. Finally, we were informed that there is a recall to our problem and we are just relieved to finally be able to enjoy our ride especially during the warm months. By the way, we never spent a single penny during this whole process. Our TriCare warranty covered everything. I can’t thank Terry and the team enough for their dedication. And that guy who releases our truck when the work is done... I think his name is Patrick. Is he ever respectful and tactful and pleasant not only to me but to the other customers too. He is really good at what he does. Thank you. More

Thoroughly disappointed Worst vehicle ever. Transmission worked on many times and replaced several times and still intermittent issue. And off course you get charged for p Worst vehicle ever. Transmission worked on many times and replaced several times and still intermittent issue. And off course you get charged for parts going into it but it does not correct the issue and you wonder why are you paying for repairs out of your pocket but the issue still remains. Worst yet. I bring my vehicle in to have the turbo completely replaced under warranty for the second time in about 4 months and now I have a new issue that I have to pay for. Apparently my battery leaked the acid all over and damaged things so now they tell me that it is going to cost me over a $1000 to replace the battery and the damaged parts. I asked if I get the parts and battery changed and it happens again is the issue under warranty. They said yes for 2 years. Than I informed them that they changed the battery in the fall already. But they looked into it a and I still have to pay for everything as I never paid for the new battery to be put in. So apparently their defective battery they put into my vehicle without even discussing it wth me is my problem. Now isn't that the worst thing you have ever heard of as an excuse to take my money. And you wonder why people complain about Ford and their terrible customer service. More