Thorncrest Ford

used suv purchase had a great experience due to the friendly and professional atmosphere created by my sales rep., Barbara Rudzki. Would recommend her to anyone in sea had a great experience due to the friendly and professional atmosphere created by my sales rep., Barbara Rudzki. Would recommend her to anyone in search of either new or used automobile. Very happy with my purchase and fingers crossed that it stays this way. More

Excellent Costume Service I had such a good experience working with Thorncrest Ford dealership. I was extremely impressed with my salesperson, Barbara Rudzki. I felt she took t I had such a good experience working with Thorncrest Ford dealership. I was extremely impressed with my salesperson, Barbara Rudzki. I felt she took the time to assist me and went out of her way to make sure I got what I was looking for. She did a lot of research and was very pleasant and knowledgeable. After about 4-5 days of searching, she finally got the right car for us, a 2017 Ford Escape Titanium with the price meeting our request. I thank Barbara for her friendliness, patience, and honesty. V.V. More

used vehicle within 20 days of purchasing a 2015 explorer we noticed that the side trim on the windshield was loose on both sides. we went back to our salesman Mer within 20 days of purchasing a 2015 explorer we noticed that the side trim on the windshield was loose on both sides. we went back to our salesman Merv who told us that it wasn't his problem and to go to service. we had paid for the extended warranty but we were told that it would cost us between $800-1000 as this problem wasn't covered. the vehicle has 55,000 km. More

EXCELLENT CUSTOMER SERVICE I was referred to Thorncrest after a "not so great" experience with another Ford dealership. Both the service manager, Pamela Hill and the technician I was referred to Thorncrest after a "not so great" experience with another Ford dealership. Both the service manager, Pamela Hill and the technician, Jeff could not have been more helpful. Jeff actually utilized a part from his personal parts to fix my Escape and to save me some money. Jeff worked diligently on my car to ensure that he had the problem fixed once and for all. Great job Thorncrest and especially Jeff!!! Elizabeth Stonehouse More

Amazing service I came to Thorncrest Ford to buy my first F150 After looking around for a while I ended up at Thorncrest.They had the best prices hands down.I was gre I came to Thorncrest Ford to buy my first F150 After looking around for a while I ended up at Thorncrest.They had the best prices hands down.I was greeted by Vijay he made buying my first ford painless. He was professional and made car buying jitters disappear. I thank you for your help and making me and my wife your first priority. More

Excellent Service!! Janice Neilson I wanted to replace my 2009 Ford Escape with a newer one. My daughter helped me with my search. After checking out dealer websites, we decided to go t I wanted to replace my 2009 Ford Escape with a newer one. My daughter helped me with my search. After checking out dealer websites, we decided to go to Thorncrest Ford on the Queensway. They had a good selection and the best prices. I was not disappointed. I was lucky to get Barbara Rudzki as my salesperson. She is very knowledgeable and extremely helpful. She listened to what I wanted in a vehicle. I did one test drive and a couple of hours later put the sold sign on it. Barbara made the whole experience quick and painless. She helped me get the best deal. It was a pleasure working with her. I highly recommend Barbara to help you with your next Ford purchase. She cares about her customers. READ LESS More

Great customer service Had to take my Buechel to Ford unexpectedly and Thorncrest service department especially Tanya did an awesome job making sure my car was looked after Had to take my Buechel to Ford unexpectedly and Thorncrest service department especially Tanya did an awesome job making sure my car was looked after and serviced immediately I got regular updates about the status of my vehicle and was ultimately happy with the outcome ! Thumbs up to the team Thorncrest . More

Great customer service It started with great customer service over the phone, getting to dealer greeted by staff and helped promptly, oil change was done in and out in no ti It started with great customer service over the phone, getting to dealer greeted by staff and helped promptly, oil change was done in and out in no time at all. Staff well trained. Keep up with the great service. More

Purchase of new vehicle Quite satisfied with sales experience - won't hesitate to return to dealership for assistance with either salesperson or service department. Pleasant Quite satisfied with sales experience - won't hesitate to return to dealership for assistance with either salesperson or service department. Pleasant experience overall, willing to take whatever time needed to seal the deal. More

HAD TO RETURN CAR Came in on Thursday got a loaner had to give my credit card ,then was told to pickup my car on Friday got home and the engine light came on and the c Came in on Thursday got a loaner had to give my credit card ,then was told to pickup my car on Friday got home and the engine light came on and the car was worse then when I brought it in ,want to go without touching gas ,wanting to stall .I had spark plugs and wires replaced and a oil change cost almost 900 dollar why ? More