Thor Motors Orillia Ltd.

My services scheduled were all handled in a quick and timely manner. I wasn’t left waiting all day without my vehicle. I was greeted as soon as I entered the Service Department and the customer shuttle s timely manner. I wasn’t left waiting all day without my vehicle. I was greeted as soon as I entered the Service Department and the customer shuttle service was excellent. More

Awesome customer service and excellent staff.The entire Awesome customer service and excellent staff. The entire purchase experience was very transparent and everything I was promised was delivered on time Awesome customer service and excellent staff. The entire purchase experience was very transparent and everything I was promised was delivered on time. Thank you so much for making this a perfect experience. More

As a Senior Lady, I am so pleased to say that I have always been treated with respect and always satisfied in the Service. I have had to have the air in my tires checked, no problem. It doesn’t matter h always been treated with respect and always satisfied in the Service. I have had to have the air in my tires checked, no problem. It doesn’t matter how major or just an adjustment I am never left waiting.I have never felt I was wasting their valuable time. Then I am driven home by ? name...his name is escaping me. He is like everyone else, nothing is tooo much trouble. I think saying that my first new car was a 1967 Mustang from Henry Thor ...says it all More

I’ve only ever used this dealership to service a used Transit cargo van that I purchased elsewhere. I asked the to do a Air Conditioning system inspection because the coolant had to be refilled and ther Transit cargo van that I purchased elsewhere. I asked the to do a Air Conditioning system inspection because the coolant had to be refilled and there must be a leak. They inspected the engine coolant system and charged me $75 for that. When I later spoke with the advisor I was told that the coolant has nothing to do with the AC, and that I would need to pay another $180 to have the AC system inspected. Apparently, I should have known to use the word refrigerant rather than coolant. This implies that the customer needs to be an expert and the technician just does whatever the customer thinks. Someone should have told me that an AC inspection does not involve coolant, and asked me if they should proceed with the more expensive AC inspection. More

Service dept is great and n always getting my vehicle and in as quickly as possible when we notice it may need some maintenance. Even when it was just to return to have summer tires re-torqued they were supe in as quickly as possible when we notice it may need some maintenance. Even when it was just to return to have summer tires re-torqued they were super accommodating and did it on a Saturday morning. More

Service done in a very reasonable time period. Very friendly staff and efficient booking and notifying the customer when service completed. Here are some extra words to meet minimum count. friendly staff and efficient booking and notifying the customer when service completed. Here are some extra words to meet minimum count. More

Well established, solid reputation, friendly knowledgeable staff. My service required time for parts to be ordered and installed. Immediately the service manager arranged a rental car for me knowledgeable staff. My service required time for parts to be ordered and installed. Immediately the service manager arranged a rental car for me and had their courtesy car transport me to the car rental agency. Service completed in a timely fashion and all aspects of the service were great . More

Drive from Barrie to Thor Motors in Orillia for their service. Friendly staff and great to do business with. Good time frame in having vehicle ready service. Friendly staff and great to do business with. Good time frame in having vehicle ready More

We spent many hours researching details and specifications about the F150. Thor Motors and in particular, Paul Herbst the sales representative, was with us every step of the way. Paul was very specifications about the F150. Thor Motors and in particular, Paul Herbst the sales representative, was with us every step of the way. Paul was very knowledgeable, respectful of our concerns and time, responded to our questions very quickly and did not pressure us in any way. He worked closely with us to configure the truck that best suited our needs. It was a pleasure getting to know Paul and working with him to buy our truck. More

The Sales Rep Paul Herbst made my purchase of my new 2020 Escape easy and pleasant. Paul is a credit to the THOR Orillia team Escape easy and pleasant. Paul is a credit to the THOR Orillia team More