Subaru of Hamilton

This dealership is horrible. We were having problems with transmission which was under warranty. They had car for three hours they say yes it’s covered. Had to wait for new transmission then they have my car transmission which was under warranty. They had car for three hours they say yes it’s covered. Had to wait for new transmission then they have my car for a day and half then call and say it’s not covered saying my mechanic put wrong fluid in. I might add my mechanic is a Subaru mechanic that works on subaru cars daily I cannot fathom how they came to this conclusion when the had all information about the car prior saying it was covered. These people are crooks and try everything to get out of paying. This has left me with a very bad feeling and will NEVER use this dealership again.The service manager was very rude and condescending to myself and my mechanic as well. We were told if you’re not having us fix your car then you must remove it immediately but you can’t drive it. We arranged to have it removed as I didn’t trust them at this point to do the job properly they are crooks don’t use them. I have reached out to Subaru Canada head office to file an official complaint. More

Recently we purchased a SUV from this dealership. We just want to thank Steve our Subaru STAR . He is very knowledgeable , honest . pleasant and very professional . We definitely recommend this deale just want to thank Steve our Subaru STAR . He is very knowledgeable , honest . pleasant and very professional . We definitely recommend this dealership and STEVE . STEVE will makes your car purchase experience a pleasant one. MR & MRS M&M More

I recently leased a Crosstrek from Hamilton Subaru,,very Satisfied with the Quality of Service, Ash was very helpful ! and the Staff in General..10 out of 10 for me.. Thankyou ,, Michael Sloan Satisfied with the Quality of Service, Ash was very helpful ! and the Staff in General..10 out of 10 for me.. Thankyou ,, Michael Sloan More

Did not have parts available for appointment that were ordered 2 weeks prior.....had to return. Tried to charge $26 to install a cargo net I ordered ....a 30 second job. Charge a miscellaneous service ch ordered 2 weeks prior.....had to return. Tried to charge $26 to install a cargo net I ordered ....a 30 second job. Charge a miscellaneous service charge of $3.50 and $4.00 on 2 separate visits. Supposedly for misc expenses of running garage. Management responded in google review that fee was env disposal fee but invoice shows a separate charge on oil change invoice fir govt EHC fee so doesn’t jive. High labour fees ...$130/hr. Not satisfied! More

Left my oil and filters caps off. Total mess that they remedied. Was contacted by them as to how they could make this up. Cut my bill in half was my reply. Never heard back from them. remedied. Was contacted by them as to how they could make this up. Cut my bill in half was my reply. Never heard back from them. More

a NIGHTMARE EXPERIENCE!!! our car with the faulty CVT that Subaru Canada and USA have recalled is NOT GOING to be fixed by Subaru hamilton. Their service manager was unable to explain even why other than that Subaru Canada and USA have recalled is NOT GOING to be fixed by Subaru hamilton. Their service manager was unable to explain even why other than the fact that (you didn't service your car here) it has 46000km. its impossible for a transmission to fail at that point. PLEASE DO NOT shop here. They've taken advantage of an older women, quite simply its ageism at its w More

Tried to buy a used car there as they say quote “ wholesale to public” Not even close to wholesale almost 2000 over wholesale.pictures on web hide the holes ie perforations in rear fenders, front bum wholesale to public” Not even close to wholesale almost 2000 over wholesale.pictures on web hide the holes ie perforations in rear fenders, front bumper n valance had paint peeling off .Average price according to autotrader in Hamilton area was 4000. I offered 4500 sales guy told me they paid top price for car. I didn’t know dealerships bought cars other than trade ins and if they do how can they sell as advertised at “wholesale prices” ? Typical and well known used car tactics More

Very bad client experience I hope they close or change the staff because these people do not care about client never going to recommend anyone the staff because these people do not care about client never going to recommend anyone More

Super Service I had my 2015 Forester serviced today, Feb. 25 and it was a great experience. Felisha greeted me with a smile and got things in motion right away. Whi I had my 2015 Forester serviced today, Feb. 25 and it was a great experience. Felisha greeted me with a smile and got things in motion right away. While I waited she provided regular updates and kept me abreast of how much longer it would take. Very professional and helpful. I also want to thank Harrison for working on my vehicle. Kudos to both of them. Thanks. More

bad experience and arrogant staff they broke my windshield and the manager was too arrogant and he was raising his voice in front of staff and customers at me. Never go there.. they broke my windshield and the manager was too arrogant and he was raising his voice in front of staff and customers at me. Never go there.. More