We wife and I have been searching for a used vehicle for the past few months and decided to take a drive to Stricklands Stratford, (we are from London Ontario). We had previously searched their Stratford website before driving to their dealership and seen two vehicles that caught our interest, only to find out they were actually at the Windsor location when we arrived to veiw them (perhaps the Stratford website should state where the vehicle is located so customers could arrange an appointment to view them if they need to be brought in from their other 4 dealership locations). After being disappointed with not being able to see our preferred choices we decide to look at other vehicles on their lot, we did find one we liked. We chose a 2016 Jeep Compass and were ready to close the deal when my wife noticed two large scratches on the driver door (that had been poorly touched up), a crack on the rear driver's side quarter panel that had not been fixed, along with an area of rust on the bottom passenger side door. We asked if all of the damage could be repaired before purchasing this vehicle which they partially agreed to, but would only repair the rust spot because it was under warranty, buff the two large vertical scratches to the best of their ability but not paint it, and NOT fix the crack in the rear quarter panel, as that was on us to repair it. To make matters worse, the dealership wanted to charge me $375.00 on top of the price of the vehicle to repair the crack in the rear Quarter panel which was caused by the previous owner. I asked if the dealership could lower the price of the vehicle to compensate for the extra repair cost that I would end up paying but they declined. (In my 34 years of purchasing used vehicles i have never been asked to pay for touch up work before purchasing a vehicle). Upon hearing final decision from the dealer we decided to walk away from this purchase because of their poor customer service. I was offended by the salesman's comment "So you are walking away from this deal for only $375.00?"
My wife replied "Strickland's being such a large dealership could absorb the expense if they really wanted too make the customer happy and complete the deal" I guess they only care about selling cars and not making the customer happy. Its not the $375 dollars that broke this deal, its the principle of how Stickland's handled this. This makes me wonder that if I ever did purchase this vehicle and something really bad happens I would be SOL. I will never return to Strickland's or recommend or refer them to any of my friends or family!!