Streetsville Hyundai

Last week I booked an appointment for an oil change which was scheduled for today at 10:00AM. I arrived at 9:50AM and then proceeded to the waiting area after handing over my keys. At 11:00AM I walked back t was scheduled for today at 10:00AM. I arrived at 9:50AM and then proceeded to the waiting area after handing over my keys. At 11:00AM I walked back to the area where you drive in and leave your car and inquired about my vehicle. The service Rep, (Who happens to be the same one who told me I did not hear a squeeking noise coming from breaks the last time I was there to have it checked out on my brand new 2022 Kona N. I did not realize that I was looking at the alert posted on the board beside him which read, "There has been a problem identified with breaks making noise from dust building up on the pads and a recall will be made to correct this problem on 2022 Kona N and Elantra models." He quickly corrected himself when he saw that I was becoming agitated with his attempts to blow me off). So fast forward to today. When I went to inquire about my car which has 8000kms on it, he said. "The are not only doing an oil change but a full service check." I guess he thinks I am an idiot because for a new car with 8000kms what more than the tire pressure and the fluid levels do you have to check? So I patiently went back to the waiting room and at that time one other person came and sat down, the entire time, I was there alone. At 11:50AM I went back again to ask about my car and the same guy said, "Oh they just finished with your car." He directed me to some other woman because he said he did not know how to process my bill for $95.00. I followed her to the front and asked her why do I have to pay for an oil change when I have prepaid for this for the next 5 years? She said nothing was on file. I asked her to call Lesley upstairs who confirmed that I am a preferred customer and there should not be any cost to this service. So after clearing that up, I was told to go find my car waiting for me outside. I called Lesley to express my disappointment in having to wait for 2 hours for a scheduled oil change that was booked a week in advance. I told her that no time did anyone come in to say, "Sir sorry for the delay can I offer you something?" I did see many people who the Service rep was very friendly with come in after me, get served and leave long before me, I guess they were higher on the "Preferred Customer list" than I am. 1. When I bought the car they did not have my upgraded Trunk liner, it was on back order. When it came in it was the cheaper version of the Trunk liner and I had to point that out to Hamza who sold me the car. I returned weeks later and picked up the correct one. 2. Service rep told me I was hearing things when I said the brakes on my new care are squeeking. 3. I had to go in person to tell them to stop calling me for my new mats because I already picked them up two weeks ago (Made them take it off the system). 4. Being totally ignored today for 2 hours during what should have been a simple oil change. 5. When I picked-up the brand new vehicle, it had a nice stone chip on the front hood. They told me they would schedule an appointment to fix it. They gave me a paint pen a few weeks later and sent me on my way. If I could put a negative star as a rating in I would. I am also sorry that I recommended this Dealership to several people. Lets see how the next service goes at 15,000kms. More

Today I got the delivery of my Ioniq 5, Hamza Arshad and Leslie made the process very smooth. Leslie cooperated during the paperwork and Hamza was extremely helpful and courteous, explained all features of Leslie made the process very smooth. Leslie cooperated during the paperwork and Hamza was extremely helpful and courteous, explained all features of the car. Thanks Hyundai Streetsville More

Very helpful staff, respectful. I would recommend this dealer to all that I know. Planning to revisit them for my next buy ... Tucson plug-in hybrid.... 2023 I would recommend this dealer to all that I know. Planning to revisit them for my next buy ... Tucson plug-in hybrid.... 2023 More

My car required work that would take some time. The shuttle was good (it took awhile to pick me up because he was dealing with other people). The driver and service person (sorry - I don’t recall The shuttle was good (it took awhile to pick me up because he was dealing with other people). The driver and service person (sorry - I don’t recall his name) were friendly and pleasant deal with. My driver side car window and lock are now working perfectly. More

Unprofessional staff trying to confuse you on service and fetch more money.Try to avoid going on this location. fetch more money.Try to avoid going on this location. More

Got the free oil change service, was done fast and efficient. Very professional and courteous Great job guys ! efficient. Very professional and courteous Great job guys ! More

I buy used car which was advertised in their website and it was saying that the car was with Blind spot detector, heated seat and with back camera but when I received it it doesn't have all that features wh it was saying that the car was with Blind spot detector, heated seat and with back camera but when I received it it doesn't have all that features which they put on advertising. They just told me that the advertising was wrong information by mistake. That's it there's scam More

Very professional and friendly staff. They make the purchasing experience and excellent one! I highly recommend them to anyone considering purchasing a vehicle. Hamza and Leslie, you guys They make the purchasing experience and excellent one! I highly recommend them to anyone considering purchasing a vehicle. Hamza and Leslie, you guys are great! More

The dealership was close to my home. It was also very clean and all the sales staff were extremely courteous and kind. The sales representative whose name is Francis, was also very kind, It was also very clean and all the sales staff were extremely courteous and kind. The sales representative whose name is Francis, was also very kind, not pushy at all and knew everything about the vehicle. Due to his expertise, we came back to him which means a lot to us. We liked dealing with someone so personable and extremely knowledgeable. Thank you Francis and thank you Hyundai. We love our car! More

Ended up at Streetsville Hyundai on a recommendation from another dealership. Thats right, another dealership recommended this place. Drove there last weekend with my daughter looking to buy her a car a from another dealership. Thats right, another dealership recommended this place. Drove there last weekend with my daughter looking to buy her a car and was greeted buy 2 of the best car salesman I have ever met and dealt with, Francis and Basil. These guys along with Ned and Raj went above and beyond to get us the best deal and made sure that we were 100% satisfied and happy with her purchase. Every car buyer needs a Francis and Basil. Streetsville Hyundai gets 5 stars. Selling cars in todays world is not easy but these guys make it look east. More