Steve Marshall Ford Lincoln

Steve was the best! I Definately reccomend going to see him. He was very friendly and went out of his way for me. Thanks for an awesome vehicle! him. He was very friendly and went out of his way for me. Thanks for an awesome vehicle! More

This dealer ship has always done a excellent job when it was a recall or in for service.Every one is friendly and I enjoy taking our auto in when service is needed.The sevice is fast and excellent.It d was a recall or in for service.Every one is friendly and I enjoy taking our auto in when service is needed.The sevice is fast and excellent.It deserves the highest score possible. I will always take our car into Steve Marshall Ford and being a Ford retirery myself I feel right at home here.Thank you for your excellent service. Sincerly Barry Dauncey More

I have given this Dealership the ratings I did because, there service and friendliness really did WOW me, they personnalize each customer and they have great coffee. there service and friendliness really did WOW me, they personnalize each customer and they have great coffee. More

My husband dropped in to several car dealerships between appointments, knowing that I was considering getting a new vehicle. At Steve Marshall Ford, he spoke with a young salesman, Chris Fenton, who was mo appointments, knowing that I was considering getting a new vehicle. At Steve Marshall Ford, he spoke with a young salesman, Chris Fenton, who was most helpful, and he returned home with all kinds of information for me. Armed with the information he had collected, as well as some research of my own, I made the decision that I would probably purchase a Ford Escape, and called Chris, who arranged to meet with me when I was free, a couple of days later. Chris worked tirelessly to try to make the best deal possible for me, giving me an awful lot to think about. I had so much information rolling around in my head, I suggested that I needed time to go home and think about it all, and to talk with my husband, before making a decision. Chris' sales manager was determined, I guess, that I should not leave that day without a deal having been made. I felt he pushed me to sign an agreement that I was not quite ready to make, as he had essentially refused to give me any realistic trade-in on my present car, a 2005, very low-mileage (80,000 kms), Sunfire, loaded, in excellent condition. Having been pushed into signing for my new Escape (which I did want), with no trade-in and only $1000 allowed for a vehicle write-off (which I did not want), I returned a day later to ask that my present vehicle be removed from the contract. After some discussion, the sales manager agreed, quoting me a new price, and signing my papers to authorize it. Two days later, I received a phone call from the sales manager stating that he had made an error, and pushing me to agree not to hold him to the amended price he had agreed-to and signed for. We were on our way to Victoria right then, and so I told him I would talk with him on our return... but that I had also found, on review of his figures, that his arithmetic had been incorrect; he had, in effect, overcharged me. We had some (more) issues to resolve. It then took several weeks for the Escape of my choice to be brought in (it had to come from the factory to another dealership, as well as to then be traded for another vehicle from Steve Marshal Ford). Finally, after several days of being told it would arrive, and then more delays, the vehicle was ready to be delivered to me. However, when I arrived to pick it up, the undercoating had not be done, as agreed, and the sales manager tried to claim that I had said I didn't want it. What I pointed out was that he had agreed that I would get it at no charge - it was in writing. Then, it took almost another week, but finally, it was done. I had also been told that the new Escape Limited I would get would have remote starting as a part of its package. The vehicle I received does not have that feature. But other than that, I have been most happy with my new Escape, and with the Chris' attentive service, as well as that of any of the other personnel I have dealt with at Steve Marshall Ford. I just feel that the sales manager (as obsequious as he was) really did me out of the best deal I could have/ should have received. I believe I should not have been left trying to sell my present car by myself; I should have been granted a reasonable value on a trade-in, and it would all now have been done. I feel my salesman, Chris, was great, as were virtually all of the other individuals I dealt with. But I have reservations about Ryan, the sales manager who was involved in my deal. I really don't believe his priority is getting customers the best deal - he tries to find any way to wriggle out of deals, even those that have already been made. More

The last time I bought a car here I was very disappointed with the sales people in that they couldn't car less once they got my money. This time I emailed for credit quote and David and the Finance Manager m with the sales people in that they couldn't car less once they got my money. This time I emailed for credit quote and David and the Finance Manager made it happen on a new Ford ranger, I really didn't think they could as I tried to trade my Dodge quad cab 4x4 where I bought it at Woodgrove Dodge. The difference in Dealerships is like night and day, sales people up beat at Ford and fence posts at Dodge. More

I brought my brand new 2011 f-450 motorhome in for a wheel alignment as it was pulling quite hard to the passenger side. This was a warranty repair. On the way home I noticed the motorhome was pulling s wheel alignment as it was pulling quite hard to the passenger side. This was a warranty repair. On the way home I noticed the motorhome was pulling slightly to the drivers side. I phoned in and told them it needed a little tweak to fix it -much improved, but not quite right.Your service department said no problem-bring it back in, we"ll fix it. When we came back in your service tech told us to get a spring problem looked at first, then get the front end aligned-it made more sense to do the alignment last. When we brought the motorhome in to get the alignment done ,it sat all day at your shop. We were told at 4 in the afternoon that your alignment machine was broken and it wouldnt be fixed that day. We brought it back in a week later, got it fixed ,and I got a bill for 131.42. I argued with your customer service rep that it was a warranty repair but he insisted that it wasnt because we had our springs fixed. Its funny, it was a warranty repair before your mechanic told us to get the springs fixed first, then, when we did it was our problem, not warrantys. Your customer service rep tried to tell me that all motorhomes have steering problems- Funny, Ive had a half dozen of them and none had steering problems. The mechanic that worked on my motorhome did a great job and I am more than happy with his advice to correct the spring problem, and his work to correct the steering problems, but quite frankly I am less than happy with your service rep, and pissed off about the bill. More

I moved to Nanaimo in June of 2011 and have taken my truck there 3 times. I have been very satisfied with the service I have received there. Best Customer Service I have ever received from a Dealershi truck there 3 times. I have been very satisfied with the service I have received there. Best Customer Service I have ever received from a Dealership or Garage. I will definitely continue to get my truck serviced there. More