Sterne Acura

It is with great pleasure to write this review about my recent experience with Sterne Acura. I was dealing with Alex for the entirety of my car search, from finding the right car to the final purchase. All recent experience with Sterne Acura. I was dealing with Alex for the entirety of my car search, from finding the right car to the final purchase. All correspondence was extremely knowledgeable, time sensitive, and specific to my needs. Working with Alex was like having a personal realtor but for a car purchase. I was looking into the potential of buying a new Acura and within a week, from what Alex learned about my specifications, he found the perfect car for me. Taking the time to come on here and write a review is the least I could do. Negotiations were seamless and comfortable, I feel like I could not have received a better price elsewhere. There was no feelings of 'did I pay the right price?", or "could I have gotten a better deal?". As soon as Alex heard about my now new car, he contacted me right away and told me what had just come in to the dealership. Nothing but 5 stars for this dealership and service More

Insulting and ineffective Sales tactics Did you know Acura is a high-class upscale car brand? Having previously driven an Acura for 7-years, that was not my sense at all, yet this is what I' Did you know Acura is a high-class upscale car brand? Having previously driven an Acura for 7-years, that was not my sense at all, yet this is what I've been told...by Acura. It's true - the sales guy "Ian" at Sterne Acura kept telling me that people who go to Acura dealerships want the BEST vehicles, and will not even consider "lower" models. I walked in requesting to look at the new RDX, only to be told by Ian, that Acura doesn't really carry those vehicles since "nobody wants them." When I asked why that model of vehicle was listed/advertised on Acura's website (which also indicated this specific dealership had them in stock), Ian explained it was just a way to "keep the price points down." This sales guy from HK thought speaking to me in Cantonese would make me change my mind about the kind of vehicle I knew I needed. Despite repeatedly telling him what I was looking for, he kept insisting I buy a more expensive model, that I was uninterested in, since "what's the point of coming to Acura if you just want the "cheap" stuff? Wow... I've seen (and managed) many different pressure tactics and manipulative sales techniques at various other dealers, but have never felt actually insulted by a salesperson before Ian at Sterne Acura, who indicated in as many words on several occasions that I was not "elite" enough to shop at Acura. That was enough for me to walk out the door and buy a better car elsewhere. Will not be back to Sterne Acura, and suggest you don't go here either, unless of course you are upscale enough... More

Exceptional in every way! I just bought my second vehicle at Sterne, their commitment to excellence and serving their customer is rare and most welcome. Thank you to Michael Bu I just bought my second vehicle at Sterne, their commitment to excellence and serving their customer is rare and most welcome. Thank you to Michael Buttery and Steve Jones and the entire team at Sterne. I have been dealing with Sterne for 12 years and have always received exceptional service. Catherine, Newmarket Ontario More

Thank you....... Mir. Awesome Dealership great people with great product. I just bought a 2016 MDX, Tech Matt Hopkins was very friendly and cooperative in going over the de Awesome Dealership great people with great product. I just bought a 2016 MDX, Tech Matt Hopkins was very friendly and cooperative in going over the deal and also would like to thank Kelvin financial service Manager. More

Always great service at Sterne Acura! Dropped by without a service appointment to my favourite dealershio, Sterne Acura, because of a “low tire pressure” warning on my MDX. I was nervous a Dropped by without a service appointment to my favourite dealershio, Sterne Acura, because of a “low tire pressure” warning on my MDX. I was nervous as I had a long drive North to Collingwood ahead of me and Mother Nature had just dumped half a foot of snow the night before. I got a warm welcome from Russ who told me to drive right in and he would check out my tires. With all tires filled and a top up on windshield washer fluid I was off again on my journey in no time. Thanks so much for helping me out! More

A sincere THANK YOU! I had the most courteous and professional service experience at Acura by Len Waller and all the staff at Arcura. You TRUELY are the BEST!! I had the most courteous and professional service experience at Acura by Len Waller and all the staff at Arcura. You TRUELY are the BEST!! More

Pre-owned car purchase experience We bought our first Acura from Stern a little over 12 years ago.. It is a great car and we have had it serviced at Stern for that entire period. The We bought our first Acura from Stern a little over 12 years ago.. It is a great car and we have had it serviced at Stern for that entire period. The service like the car was reliable and friendly. It was only natural for us to look to Stern when buying our second car - we're still driving the first car and it looks like new. Anyway, in buying the new car we saw one we liked on their website site and called. Mat got our call and told us a little about the car. We waited a day or so and on the spur of the moment dropped into the dealership to check out the car. Mat wasn't there so Mike Fang brought the car into the showroom. We loved it and took it for a test drive. Thathe was it, we bought it for pick up the next day. When we arrived at Stern to pick up the car Mike was busy so we talked to Steve, the Service Manager, who we knew from the time especially we brought the car in for service. At some point he asked my wife for the key to our old car and when we asked "what for", he said "we can't have you driving an dirty car". He had our old car washed. This was timely as my wife had been complaining about this for days. She had to leave and left me to settle the account and drive home with the new car. Mike then put on the licence plates and gave me a crash course in how to use the new car. I drove off thinking that this was customer service at its best. Thanks Stern Team. Henry and Anita Smith More

The ever so smooth purchase of our 2016 MDX NAV! 2 names. ERIC AGNON awesome, sales agent. And LEONARD WALLER our excellent service advisor. 2 awesome men who make the impossible, POSSIBLE!!! If you 2 names. ERIC AGNON awesome, sales agent. And LEONARD WALLER our excellent service advisor. 2 awesome men who make the impossible, POSSIBLE!!! If you need a new vehicle ask for, Eric. He was able to get us out of our lease and purchase a 2016 MDX Navi. We rate him 10 x 10. If it wasn't for the wonderful service of, Len Waller. All of this would not have been possible!! Thank you both from the bottom of our, hearts!! The Fonseca's More

Great purchase experience and excellent follow up Purchased my 5th Acura and the latest was the 2016 MDX with Michael Buttery. Very professional handing of the transaction, straight forward and never Purchased my 5th Acura and the latest was the 2016 MDX with Michael Buttery. Very professional handing of the transaction, straight forward and never feel pressured. Mario Sujanto at the Finance office took care of the leasing options, very intelligent and superb with no xx. Walk through the leasing contract line per line like a pro, clear and concise explanation the detail of the contract from A-Z. Compare to other Acura Dealership, Sterne Acura is not only exceeding my very high expectation, but bar none indeed the best Acura dealership in the GTA. Well done gents .... More