Steele Chevrolet Buick GMC Cadillac

I visited this dealership today to have a recall addressed. I was extremely satisfied with the service attendants and the service writers at this time. Due to Covid I was not permitted to remain in addressed. I was extremely satisfied with the service attendants and the service writers at this time. Due to Covid I was not permitted to remain in the building which was perfectly understandable. I live 1/2 hour away from the dealership and could not see the value in taking a taxi (even at the dealers expense) to return home and back for a two hour service. I decided to remain outside at the dealership. These are my observations of my wait: 1/ There is no place to wait! You would think that with Covid regulations, there would be at least a chair/ bench/ or something strategically placed around the dealership! 2/ The buildings themselves appear to be in a deteriorated state, not indicative of a reputable GM dealership. 3/ No smoking signs have no meaning whatsoever. During my 2 hour wait I observed dealership employees smoking at will everywhere and anywhere signs or no signs. I have smoke allergies and was constantly forced to move from my chosen waiting area to accommodate smokers. 4/ There seemed to be a fair amount of garbage littering the property; cigarette butts, plastic bags, empty Tim Horton waste, etc. I am retired from middle management in the service industry where I always believed that the condition of your place of business plays a big part in the perception that your customers have of your business as a whole and while I was extremely impressed with the attention I received from your service personnel the same cannot be said for the aesthetics of your dealership. More

Josh with his videos tells me I need $1200.00 work for ball joints, took elsewhere for a second opinion and saved the $1200.0 ball joints, took elsewhere for a second opinion and saved the $1200.0 More

Took my Spark in for recall transmission replacement in July 2020 AC working fine. After work done AC not working and engine overheated as tech did not replace coolant. Dealership refuses to acknowledge re July 2020 AC working fine. After work done AC not working and engine overheated as tech did not replace coolant. Dealership refuses to acknowledge responsibility to repair n/c. Need I say more. Very bad service from start to finish. This dealership has some real issues. More

Extremely deceiving buying experience buying a pre-own Extremely deceiving buying experience buying a pre-own pickup there (which btw I like)... Truck came with 4 spare keys but found out after the fa Extremely deceiving buying experience buying a pre-own pickup there (which btw I like)... Truck came with 4 spare keys but found out after the fact that only one of them worked correctly... Did advise the sales guy of the problem expecting that they were going to be helpful... Nope, had to pay an extra 285$ to get a spare key cutted (including the programming that took about an hour). Another glitch happened when the vehicle go delivered.... They took the money while the paperwork wasn't ready... Had to show up the next day and wasn't able to get it plated the same day... Finally, this dealer will be really good to you until they got your money. Would suggest staying away at least when it comes to buying a pre-own vehicle... Thought about rating it 0 stars but it seems 1 is the lowest I can rate. Not usually into posting reviews but I believe this particular case needs to be reported so other can avoid such situations More

Bought a 2019 corolla le on March 16 2020 upon test drive I stated too paul Robertson that the alignment seems off hey said hey would have them look at it before I bought it well I guess they didn't it since I stated too paul Robertson that the alignment seems off hey said hey would have them look at it before I bought it well I guess they didn't it since had two wheel alignments in 5 months with me only putting 2400 klms on the car the back camber is off so bad and the tires that were on the car are shoot after 2400 klms they won't even pass inapection if I needed one and too top it off ita missing the intake plate under the dash found that out when It sucked a plastic bag up thru it and I found it behind the cabin air filter I've reached out too paul Robertson on several occasions too no avail too see what kind of junk they sold me More

Way to long wait Went in at 9:15 for an oil change and tire rotation, appoint for 9:45, at 11:00 inquired as I had a medical appoint, service left message for Kirk as Went in at 9:15 for an oil change and tire rotation, appoint for 9:45, at 11:00 inquired as I had a medical appoint, service left message for Kirk as he wasn’t at his desk.. never heard from him.. 1130 went down to see what the wait was... oh not even in yet!!! Had to get shuttle to appoint and back.. when came back no words of apology or care in the world! I had 4 free oil changes from purchases of vechicle needless to say I’ll pay and get my oil change done else where!!! as well was charged $5.39 for supplies.... are they charging for air? And yes I left my wheel but thing! Wow! Won’t be back for service! More

excellent service from Josh From the second Josh opened his mouth I honestly could not believe what I was hearing. Josh told me exactly what I wanted to hear which was "You shou From the second Josh opened his mouth I honestly could not believe what I was hearing. Josh told me exactly what I wanted to hear which was "You shouldn't have had that experience especially with a Cadillac!!!" My words exactly. I bought my Cadillac at O'Regans and refused to go back for servicing there. Now I happily drive to Dartmouth where Mike, the Service Manager, actually cares!!! It turns out Josh does too. So impressed with the customer service. I have had a LOT of problems with my Cadillac over the years and won't be buying it out next year but at least with all the problems Mike has been fantastic and now with Josh on the scene I am looking forward to my next visit!!! More

FANTASTIC SERVICE I had to get New Brakes. They were due to be replaced when I put my winter tires on but obviously they couldn't wait that long. I was on vacation from I had to get New Brakes. They were due to be replaced when I put my winter tires on but obviously they couldn't wait that long. I was on vacation from Ontario. Nancy, Betty & Brett did whatever it took to get me up & running & back on my vacation. Thanks to everyone who worked on the car. More

Great experience Was easier than I thought. Darrin was easy to talk with and made my husband and I feel at ease. All went smoothly. He was thorough and knowledgeable. Was easier than I thought. Darrin was easy to talk with and made my husband and I feel at ease. All went smoothly. He was thorough and knowledgeable. More

Guiding and very helpful without forceful sales tactics. Had a very pleasant experience, without feeling forced. Walked out feeling good knowing the final decision I made was my own. Didn't 'suggest' what we Had a very pleasant experience, without feeling forced. Walked out feeling good knowing the final decision I made was my own. Didn't 'suggest' what we should buy but helped me find a vehicle in the price and type I had in mind when I walked in. More