St. James Volkswagen

DISHONEST SERVICE MANAGER RON SCAMENTO AND STAFF. Told me that a mouse chewed a wire before they looked at it it even my car, the work order had yet to be made up on account of they didn’t even get t Told me that a mouse chewed a wire before they looked at it it even my car, the work order had yet to be made up on account of they didn’t even get the mileage from it yet, charged me 176$ to tell me that, and wanted another 1 hour labour (176$) to repair it. Even had the nerve to show me it and try and sell it as a mouse chewed the one wire in the bottom of the oil pan. Didn’t expect me to be a licensed redseal mechanic and dealership level 3 certified. Upon asking what the heck they told me to fix it myself and then tried to tell me it still needed a recall. I didn’t trust them enough for a free recall. VW Canada was contacted, and their “investigation” said it was from a mouse. Didn’t address the scam, didn’t address the attitude of RON SORIENTO (guys like this should work for guys like me, but they fail upward, gifted mouth perhaps) and didn’t address the ignorance of the mechanic that told me to fix it myself. Absolutely garbage, garbage in garbage out. There is absolutely no doubt in my mind that this is a scam that they run, and wouldn’t be surprised in the slightest if there are more like me, but unaware. More

St James Volkswagen was an amazing experience. Noah Wasmuth Assisted me to finding the perfect car for me! He listened to exactly what I was looking for and helped me make a decision without being Noah Wasmuth Assisted me to finding the perfect car for me! He listened to exactly what I was looking for and helped me make a decision without being pushy. I had never bought from a dealership and Noah and St James Volkswagen made this experience very easy and exciting. More

Noah Wasmuth was excellent to work with! As was the rest of the friendly staff at St James Volkswagen! All our questions were answered and ensured all our needs were met. On pickup up day As was the rest of the friendly staff at St James Volkswagen! All our questions were answered and ensured all our needs were met. On pickup up day our truck was extra clean, full of fuel & ready to go! Will definitely seek him out on our next vehicle purchase...thanks again Noah! More

It is one of the best places I’ve been there in order purchase vehicle with nice and helpful staff purchase vehicle with nice and helpful staff More

Service was outstanding from the very first phone conversation. The employees were helpful and quick to answer questions. I am very pleased and would recommend this dealership. Thanks for your servic conversation. The employees were helpful and quick to answer questions. I am very pleased and would recommend this dealership. Thanks for your service now I can enjoy my new car!!! More

Staff were courteous, professional, very knowledgeable and helpful. Thanks to sales rep Noah Salcedo who made the whole process was very pleasant and uncomplicated. From start to finish I experienced exc and helpful. Thanks to sales rep Noah Salcedo who made the whole process was very pleasant and uncomplicated. From start to finish I experienced excellent customer service. I have no hesitation in recommending St James VW. I bought a VW Taos 2022…..love it More

Alana Verhaeghe was my sales person and she was great! Very helpful and worked within my specifications. Very knowledgeable too! Love my car! Very helpful and worked within my specifications. Very knowledgeable too! Love my car! More

Fantastic friendly service from Sabbir Rahman our sales guy, no pressure, worked with us to get exactly what we were looking for. Highly recommend him. Dustin in finance was friendly prompt and efficient a guy, no pressure, worked with us to get exactly what we were looking for. Highly recommend him. Dustin in finance was friendly prompt and efficient at getting the paperwork completed. More

My vehicle was posted on Kijiji and Taylor reached out to take a look at it so that they may purchase it. Jesse the “used sales manager” was in contact on Saturday with an offer and I informed him i wanted o take a look at it so that they may purchase it. Jesse the “used sales manager” was in contact on Saturday with an offer and I informed him i wanted only my asking price for it. Jesse informed me he would text me/call within the end of the day saturday, all sounded great from there but I was left with no email or text that saturday. I sent an email Monday morning and he informed me he was still working out the numbers and getting in contact with the dealership that wanted my vehicle, it is now Wednesday and I had to send ANOTHER email asking what is going on. Finally, i get a reply saying and I QUOTE “ Hey Alexis, Sorry for the delay! I have yet to manage to re secure that money. I’m sorry I am out”. Absolutely had no communication or even sent me an email to let me know they have decided to back out. I missed out on potential buyers while waiting on Jesse. My family and I are very well known in this industry and cannot believe the type of communication and care that was givin throughout this whole situation. Taylor was overall super great. More