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Southern Ford
Newport News, VA
1,438 Reviews
Offering Virginia drivers an extensive selection of new and pre-owned vehicles for sale, Southern Ford is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center, and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,438 reviews
May 19, 2024
Always very friendly and great customer service. Service has always been completed in timely manner. Good communication Service has always been completed in timely manner. Good communication More
by DEBI02
Verified CustomerEmployees Worked With
Helpful May 19, 2024
Quick and fast service. They keep you informed about your vehicle. Love the text option! They keep you informed about your vehicle. Love the text option! More
by KELVIN.EVANS18
Employees Worked With
May 19, 2024
Stephanie did an excellent job meeting my needs regarding my inspection. She was prompt and courteous. She insured that my vehicle was serviced in a timely manner. my inspection. She was prompt and courteous. She insured that my vehicle was serviced in a timely manner. More
by FORCEELITE101
Employees Worked With
May 19, 2024
Southern Ford is a very clean and friendly dealership. I had my vehicle in there for a state inspection. The staff was friendly and made sure I was taken care of. The waiting area is clean and spacious an I had my vehicle in there for a state inspection. The staff was friendly and made sure I was taken care of. The waiting area is clean and spacious and has a couple of vending machines for a convenient snack or drink. More
by SACHUAN
May 18, 2024
They do a good job. I don’t feel pressured to have more than necessary work done. They are busy but if you plan ahead appointments are readily available. Once in for ser I don’t feel pressured to have more than necessary work done. They are busy but if you plan ahead appointments are readily available. Once in for service they do a good job keeping you up to date. More
by jlsschofield
Employees Worked With
May 18, 2024
I have taken my 2014 truck into Southern Ford now twice. Both times the "inspection" stated my wipers were good. The first time I specifically requested them to be replace because they streak the windshie Both times the "inspection" stated my wipers were good. The first time I specifically requested them to be replace because they streak the windshield. They were still streaking the second time but passed.the inspection. I was also informed the first time my battery and connections were good. I wish I could share the picture of the mound of corrosion that was on my battery's positive post. I informed the service writer of this (picture included) and never heard back. I requested a new key which, according to the website, was approximately $125.00. The final charge for the key was double that with no call from the service advisor to inform me of the price increase. I could have bought the same key from Batteries + Bulbs for $150.00. I do not intend to conduct any further business with Southern Ford. More
by bmcfriberg
Employees Worked With
May 18, 2024
Alicia service advisor and my technician Dwayne are awesome and never met Jeff the service manager he was great to they took care of my issues in a timely manner very happy awesome and never met Jeff the service manager he was great to they took care of my issues in a timely manner very happy More
by ernest73autosports
May 18, 2024
Always feel like a valued customer when I take my car in fir service. Stephanie explained everything being done to my car and answered all of my questions. She, like everyone I've dealt with here, is very p fir service. Stephanie explained everything being done to my car and answered all of my questions. She, like everyone I've dealt with here, is very professional and personable. More
by B4PURPLE63
Employees Worked With
Allen Hartman
May 18, 2024
Great wonderful people would recommen you to go work very well to get you a car well to get you a car More
by ketura2
Employees Worked With
Other Employees :
Amden Johnson
May 17, 2024
I received excellent service from the team that worked with me for car they were very knowledgeable and I will be back for that great service again with me for car they were very knowledgeable and I will be back for that great service again More
by wdiggs2
Employees Worked With
