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Southbank Dodge Chrysler LTD - Service Centre
Ottawa, ON
539 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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539 Reviews of Southbank Dodge Chrysler LTD - Service Centre
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April 22, 2020
Took 20 hours for a simple oil change. No call to let me know car not being returned same day. Was initially pleased ewith pick up and drop off but not with the service. know car not being returned same day. Was initially pleased ewith pick up and drop off but not with the service. More
by darlene012
Employees Worked With
Service dept
Helpful April 21, 2020
The staff at Southbank have always been excellent when I visit to have my Jeep serviced. They are very helpful and make you feel that your concerns and wishes are important. They have and offer good options visit to have my Jeep serviced. They are very helpful and make you feel that your concerns and wishes are important. They have and offer good options and solutions to solve problems. Under present circumstances (Covid19) they have a great system in place to make clients and staff safe. More
by Renato
Employees Worked With
April 17, 2020
Was very responsible in regards to the Covid-19 protocols. Took time to explain what they were doing for safety and fully explained the work done on the vehicle. Cost was very reasonable protocols. Took time to explain what they were doing for safety and fully explained the work done on the vehicle. Cost was very reasonable More
by jt_croswell
Employees Worked With
April 16, 2020
Changing snows to summer tires Dropped my Jeep off in the morning to get my snow tires changed to Summer tires. Was told they would call me when it was ready. Got the call at 1pm. T Dropped my Jeep off in the morning to get my snow tires changed to Summer tires. Was told they would call me when it was ready. Got the call at 1pm. Tires looked good. Drove down the road a piece and pulled into a gas station. Checked the tire gauge on my on board computer screen. The left front tire had 46 PSI Right front had 40 PSI, right rear had 44 PSI and left rear had 42 PSI. Next checked the tires manually with a gauge and saw the same numbers. You would have thought that they would have been all the same given that I had just left the dealership. A bigger surprise was when I checked the recommended PSI and it said Summer - 36 PSI. More than 10 PSI too much! Make sure you check your tire pressure before you leave the shop..!! More
by Jay
Employees Worked With
Dean Martin
March 31, 2020
Appointment schedule is garbage, but once you get your vehicle into the shop, Francois, Dean and the whole crew take excellent care of you. I always bring my vehicle to this dealership because I get the h vehicle into the shop, Francois, Dean and the whole crew take excellent care of you. I always bring my vehicle to this dealership because I get the honest answers, not just what I want to hear. More
by Darrell
March 21, 2020
Comprehensive Maintenance Identified requirement for brake pads and rotor last fall and when I brought my vehicle for a Oil change this spring and Daniel O'Neill and his team c Identified requirement for brake pads and rotor last fall and when I brought my vehicle for a Oil change this spring and Daniel O'Neill and his team completed the job on my timetable. No pressure, no 'milking' of the customer just professional advice and thorough work. More
by vernie
March 03, 2020
Tyler was amazing! He gave me good advice over the phone when I called and when I came in for the work on my Jeep he brought me to the garage and explained everything to me. I will definitely be back to see when I called and when I came in for the work on my Jeep he brought me to the garage and explained everything to me. I will definitely be back to see Tyler. More
by Marie-France
Employees Worked With
March 03, 2020
The service team at Southbank is exceptional. Dean proactively accommodated a change to my appointment to service my Jeep. He and his colleagues are trustworthy, caring and great at what they do. proactively accommodated a change to my appointment to service my Jeep. He and his colleagues are trustworthy, caring and great at what they do. More
by JeepOwner
February 28, 2020
Nothing to include. All my issues were fully addressed and explained to the best of their knowledge. Keep up the excellent work. Will definitely bring my vehicle back for servicing and explained to the best of their knowledge. Keep up the excellent work. Will definitely bring my vehicle back for servicing More
by Chuck
Employees Worked With
Dean Martin, Carl Patry
February 26, 2020
Excellent, professional, kind. Im very please with this dealership, i purchased my vehicle here and ive been coming back ever since. im always very well taken care of and can always Im very please with this dealership, i purchased my vehicle here and ive been coming back ever since. im always very well taken care of and can always count on Dan and Madeleine. More
by 2017 Chrysler 300s
