I brought my vehicle in for repair, I had the engine light on the dashboard and the vehicle wouldn’t start after many attempts to start it.
I booked an appointment for Monday morning, I managed to bring the vehicle in on Saturday morning and park it in the lot, as I could not use it because it was hard to get it started.
On Monday, I received no calls to let me know what might be wrong with the vehicle, I called the dealership and try to find my own information as I was passed from one phone to another to find out “who’s” taking care of my vehicle, finally I learned that I had a “maintenance advisor Derek” this guy told me that the part I needed was not available at his dealership and that he would look at other dealers to find it, after a few hours I called back to find out the progress, I was told by my advisor that the part I needed was available in Ontario and it would take until Friday to get the part, I asked my advisor, what about “next day delivery? And he told me that it was not possible for the dealership to do because the dealership was over their quota for the month! The part required to fix the vehicle was a “purge valve” only 1 available in Canada… really!
The part finally came in Thursday, my advisor said the vehicle will be ready Thursday before 5:30 but did not happen.
Then he told me the vehicle will be worked on first thing in the morning, but did not happen,
Around 11:30 am, I received a call from the parts department telling me the “purge valve” was in, I told him that the vehicle was already in the shop, my advisor was Derek and to let him know about this information, about an hour later I called Derek and asked him if the parts department told him that the part was in, he said no one told him.
Finally around 4:45 Derek called me to let me know that the car was ready, I told him to send the courtesy car to pick me up, around 5:15 I received another call telling me the courtesy car driver was done for the day and a taxi cab was dispatched to pick me up, I waited for close to one hour for a 5 minute drive, I finally got my car Friday at 6:00 pm.
I was not offered a courtesy car for that week my car was in for “waiting”, “and I did ask for one”.
When a customer bring his car for repair he is stranded and at the mercy of the people who is fixing his car, spending a week waiting for a part that should be readily available throughout the province is unacceptable “it’s a good thing that there wasn’t two cars in Canada that needed that same part”! And
Good communication in the dealership between the parts department and the maintenance advisor is a must.
Would I go back or recommend this dealership… Would you?