Sherwood Park Hyundai

I came into this dealership looking to finance a vehicle, I made the care salesman I was working well aware of my anxiety on getting into financing etc again.. He told me he understood..so now fast forward, I made the care salesman I was working well aware of my anxiety on getting into financing etc again.. He told me he understood..so now fast forward, I’ve signed my papers and all is good to go.. a few days go by until iam able to go and pick up my vehicle. I call ahead of time and am told that “we went to clean your car, and when we were leaving the cleaning bay the garage door falls and smashes my back window, and messes up the back wiper.. I take a deep breath and am told they will get it fixed real quick.. fast forward three weeks.. within these three weeks I call, I text and get the same sales xx as always,” oh I dunno what’s going on, let me look into it and get back to you”…so finally! I get a call from Radu, a manager, tells me “everything looks great, car is good to go, come on down” I sigh some relief! Yay, ok family everybody in let’s go get dads new car… I show up, they bring the car out, I can CLEARLY see the damage STILL!! Clear as day, and the dents they made, looked like it was painted with white out!! Didn’t even match the colour of the car, and there’s a huge hole still in the chrome/plastic piece beside the bloody window! The “manager” was like” oh umm, ya, that should have been fixed”” I wonder if the part has been ordered or if we need to order it” I’m like”why the eff wasn’t it ordered with the rest of the pieces you needed to order ?!” I point at the dents “are you sure that wasn’t there before he asks?” No the dents were not there before!! Then he is like”well, do you want to just take the vehicle and we will call you when the parts arrive?” Like what game are you playing here?! And here iam three weeks in, one payment made already on a vehicle I have yet to drive and I’m still waiting..DO NOT DEAL WITH THIS DEALERSHIP!! More

TLDR: THESE GUYS ARE THIEVES AND DONT TAKE ACCOUNTABILITY - AVOID THEM AT ALL COSTS. THIEVES Oh my god. They STRAIGHT UP STOLE FROM ME and said they CAN'T DO ANYTHING ABOUT IT. I came there looking to sel - AVOID THEM AT ALL COSTS. THIEVES Oh my god. They STRAIGHT UP STOLE FROM ME and said they CAN'T DO ANYTHING ABOUT IT. I came there looking to sell my car, which they pushed me to sell on the spot and said I had to leave it there - this was VICTOR ADEBIYI who was the manager for Blake Andersen. Obviously I had all my things still in the car - including a $150 wireless adapter (that is not available in Canada - had to buy in the States) and I asked specifically "can I come back the next day to clear my things". They said "sure no problem and you can pick up your cheque also". But guess what, the following sequence happened: 1. The owner didn't come the next day who had to sign the cheque - so I came yet another day later for it. 2. When I came to pick up the cheque and clear out my car, the very first thing that I did was check for my adapter as it's the most expensive thing I had. And lo and behold, to NOBODYS SURPRISE IT WAS MISSING. 3. Told it was "detailed" and that when it gets "detailed" - things are removed and that perhaps "it was probably put in a bucket somewhere, but the detailers have gone home already... But don't worry there will be a record of this regarding who and when it was done" 4. If they took out my stuff and put it in a bucket, how come SOME THINGS were put back in, but not the only thing that was actually worth anything? Already my suspicions were high. 5. They get back to me with "sorry we don't have any records of who or when the detailing was done"... xxx? 6. We can't reimburse anything for theft.... You are welcome to MAKE A POLICE COMPLAINT.... xxx....??? WHAT KIND OF BUSINESS THAT DEALS WITH LOTS OF MONEY DOESN'T KEEP RECORDS OR EVEN HAVE THE ABILITY TO CHECK SECURITY FOOTAGE?? TLDR: THESE GUYS ARE THIEVES AND DONT TAKE ACCOUNTABILITY - AVOID THEM AT ALL COSTS. More

Absolute worst place to buy a car . Don't expect any satisfaction or concern for your problem.Complete ripoff on winterization package . $342 for a block heater $45 at NAPA. battery bl Don't expect any satisfaction or concern for your problem.Complete ripoff on winterization package . $342 for a block heater $45 at NAPA. battery blanket was Styrofoam wrapped in cheap vinyl not electric as you would expec. Heavy duty electric blankets are $60 for a temco brand 120 watt unit . The rustproofing is a complete joke . No where near the quality or protections that crown rustproof offers . Don't buy anything but the car these guys are a piece of work . Dealer Principal refuses to return phone call and general manager always intercepts the call and makes a mockery out of your concerns . I would never buy another car from these condescending pompus xxxxxxxx . Like the rolling stones said "can't get no satisfaction " More

Hi everyone, my name is Jasdeep Singh Bains. My first new car purchased experience with this dealership is not good.They are liars and cheated to me. Must read my review to be alert before purch My first new car purchased experience with this dealership is not good.They are liars and cheated to me. Must read my review to be alert before purchasing and signing a new or used car contract including car extra packages. So, proceeding with new purchased car Hyundai Elantra Luxury 2023. We got a car delivery in a rush by dealership finance team with absence of sales person and delivery person, lack of customer service experience they had with no greeting and no smile on face to deliver a car to their customer and after that i confirmed the prices that dealership added Winter package-$2195 into my Bill of Sale which was mandatory to buy with car as the dealership said at the time of book my new car without described me price list of items. But when i confirmed the prices on my car delivery day with Hyundai service department after taking car delivery and on the Hyundai website prices were less then winter packages cost me. Winter packages items which with price which i received:- Block heater-$258.85 Premium wipers-$36.66 Trunk lip protector-$65.95 Wheel lock nuts-$108.73 Mud guards front and rear-$147.9 Rubber Floor Mats front and rear i got-$113.18 Battery blanket-$99.9 Total price of items before tax-$831.27 And tax included total price maximum up to between $900 to 1000$ So, why i charged for $2195? i need my refund but dealership denied to refund, car sales person lady -Dalal, finance manager-Rickie ignoring me as well from their contact and email. Even single items purchase price is expensive than items in winter package to buy. Even nobody from the dealership described about the items price details before signed the Bill of Sale. Car sales person Dalal just texted me about winter package items without price i have all the proofs with me. I attached proofs in the email for 2 finance managers reference regarding Bill of Sale, $100 deposit for car registration conversation by text with the salesperson screenshot, deposit delivery email confirmation from my bank, winter package items i got with my car with their exact price from Hyundai website. $1295(over price charged for winter package) +$100(car license plate registration deposit) because we paid by our self at registry of car registration on delivery day. Total=$1395 should i get refund from the dealership. Please check prices by yourself before signing any contract in this dealership for your safety. More

This dealership has the worst service I have ever experienced. They sold us a defective vehicle with a bad engine and refuse to provide us with a car rental while they fix the engine. We have been wa experienced. They sold us a defective vehicle with a bad engine and refuse to provide us with a car rental while they fix the engine. We have been waiting for weeks on end, paying for Ubers and borrowing cars from people so we can get to work and drive our kids to school. They do not care about their clients, and they are washing their hands and leaving us stranded. We have asked multiple times for a temporary solution, and they keep telling us it’s not their problem. DO NOT BUY VEHICLES FROM THIS DEALERSHIP, it’ll break down, leave you stuck on your drive to work, and nobody from this dealership will care. We are still waiting to get our vehicle back, without a car for 5 weeks, spending hundreds of dollars on Ubers and taxis. Do not buy from Sherwood Park Hyundai. More

Scheduled a test drive one evening and when I came in I waited about 20 minutes while they looked for the vehicle only to be told it was out for the evening for a test drive. I was not called and told not waited about 20 minutes while they looked for the vehicle only to be told it was out for the evening for a test drive. I was not called and told not to come in or even offered to see anything else. Huge waste of my time. So, we scheduled another test drive a couple days later. Then again, before I was supposed to go in to test drive I get a text saying the car sold. Again, not even offered to see anything else. I feel lied to and my time was wasted. The vehicle was probably sold the whole time, so I don't understand why I was given the run around? Evidently the car is still listed for sale on the website days later. Is it sold or not? Very unprofessional salesmanship and can't recommend anyone buy a vehicle from this dealership. More

We have been very happy with the service we have received from Ken the salesman to all the service department people. We have never run into any problems! Service people have been very professional and know from Ken the salesman to all the service department people. We have never run into any problems! Service people have been very professional and knowledgeable with regards to the vehicle and what needs to be done! Hope they continue to provide great service! More

Terrible. I bought a used vehicle back in March. 2019 Hyundai Santa Fe. There are issues with the a/c. They give 30 day warranty. But obviously we don't u I bought a used vehicle back in March. 2019 Hyundai Santa Fe. There are issues with the a/c. They give 30 day warranty. But obviously we don't use a/c in March... still using the heater to warm up the vehicle. So, there was no way I could have known that the a/c was a problem until the weather warmed up. Even if they don't cover all the repair, I would have been pleased to share the cost. But nope, nothing. They were very disinterested in helping me at all. Don't think I'll ever be back. More

BUYER BEWARE THESE GUYS ARE NOTHING MORE THAN CROOKS PULLING SCAMS ON PEOPLE LIKE ME, THEY USED MY CO-SIGNER AS THE BUYER AND I'M NO WHERE ON THE CONTACT, BUT HERE'S THE BEST PART THEY TOOK MY 2018 SONO PULLING SCAMS ON PEOPLE LIKE ME, THEY USED MY CO-SIGNER AS THE BUYER AND I'M NO WHERE ON THE CONTACT, BUT HERE'S THE BEST PART THEY TOOK MY 2018 SONOTA ON TRADE AND I NEVER SAW ANY PAPERWORK ON IT, BUT THEY PUT AROUND EIGHT THOUSAND DOLLARS OF NEGATIVE EQUITY AND PUT IT ON THE 2021 KONA, WHICH I HAVE NOTHING TO DO WITH IT,IF THIS ISN'T FRAUD 🤥 I DON'T KNOW WHAT ELSE YOU WOULD CALL IT, I'M DEALING WITH AMVIC AND HYUNDAI CANADA AND A LAWYER, THESE GUY'S JUST MADE A HUGE MISTAKE THINKING 🤔 THAT IT'S OKAY TO SCAM PEOPLE,I WILL NEVER GIVE UP ON HOLDING THIS DEALERSHIP ACCOUNTABLE.LET THE GAME'S BEGIN SCAMMERS. More

Extremely poor customer service. Not advised that the brakes on the vehicle were in the “red” and need repairs, contrary to the inspection they showed us. Despite reaching out to sa Not advised that the brakes on the vehicle were in the “red” and need repairs, contrary to the inspection they showed us. Despite reaching out to salesperson and management, no one has responded to our concerns and we are being totally ignored. Once they had our $45,000, they ran away from their responsibilities. Indicative of the level of their lack of respect, is letting us leave the lot on a completely empty tank! Would not consider dealing here, ever again. More