Serra Ford Rochester Hills
Rochester Hills, MI
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HEADS-UP ON BATTERY REPLACEMENT . ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what ... Just in case you were looking to by a replacement battery. I needed to replace my Ford battery, so I called Serra Ford in Rochester. Told him what model/number I need, and he said they have plenty of that one in stock. So, I dropped by to pick one up. I noticed it was manufactured 6 months ago. I questioned why it was 6 months old and he told me they don't sell a lot of batteries, but that it does comes with a full replacement warranty (not pro-rated). He could only find this newest battery in stock being 6 months old ... the rest in stock were of same manufacturer date or older. I ended up buying this as I only need a battery for the next 3 years and the fact it comes with a good warranty works for me. Installed in car and it starts right up. Only reason for 3 -star rating is a Ford Dealer should have batteries replenished/updated more often. Selling 6-month-old or older batteries doesn't seem right. More
Excellent experience! Caring, knowledgeable people both Sales and Service. They went above and beyond to make ordering my new vehicle a great experience. Caring, knowledgeable people both Sales and Service. They went above and beyond to make ordering my new vehicle a great experience. More
Our experience with Serra Ford Rochester and Bob Brani was outstanding. Informative, very good at follow- up. We appreciate Bob’s patience, and helpfulness. was outstanding. Informative, very good at follow- up. We appreciate Bob’s patience, and helpfulness. More
Jeremy and his team were responsive, informative and helpful from start to finish and even got immediate help after the purchase when a quick question came up! helpful from start to finish and even got immediate help after the purchase when a quick question came up! More
Recently, I purchased a used 2016 Ford Expedition and I am extremely pleased with my purchase! Mike Larose was very patient, thorough, and knowledgeable. I couldn’t have asked for a better experience! I we am extremely pleased with my purchase! Mike Larose was very patient, thorough, and knowledgeable. I couldn’t have asked for a better experience! I went into just shopping around for a truck but I was sold when I met Mike. He has everything prepared so I could test drive the expedition and had the carfax history printed for me to look over. I highly recommend Serra Ford Rochester Hills. Also, Alex in finance is was helpful the Expedition was meant for me because they did everything to get me in this vehicle. I cannot forget about how much James did too. Everyone was extremely helpful. If you are looking for a vehicle this is the place to go. More