Scott Clark Nissan - Service Center

As an ASE-certified technician with over 30 years of experience in the automotive repair industry, I typically handle the necessary services for my vehicles. However, due to frequent travel for work, I experience in the automotive repair industry, I typically handle the necessary services for my vehicles. However, due to frequent travel for work, I had to rely on a dealership service department for my wife’s 2016 Nissan Rogue. The issue we needed addressed was a noise coming from the rear when applying the brakes. My wife dropped off the vehicle, and later received a call from Brandon, the service advisor, who provided an estimate for the brake repair along with a "wish list" of other recommended services based on the mileage. Brandon stated that the rear brake pads and rotors needed replacement. Given my background, I asked him a few key questions: Would the car still stop if the brake pads were replaced only, and were the rotors worn below minimum thickness? Brandon assured to my wife and me, that the car would stop and that the brake rotors were not below the minimum thickness. I requested Brandon send me a photo of the rotor, which he did. However, the rotor was shown on a workbench, and I was left wondering—who disassembles parts before work has been authorized? We decided to authorize the brake pad replacement based on the information we received. About 30 minutes later, my wife received another call from Brandon, stating that the technician refused to replace just the brake pads because they felt the car wouldn’t be safe unless both the pads and rotors were replaced. This change in approach is clearly scare tactic, and unfortunately, it worked. My wife ended up agreeing to having the Brake Pads and Rotors replaced. Additionally, there were several "urgent" recommendations based on Brandon’s evaluation, including a cabin air filter, engine air filter, spark plugs, and wiper blades—items that were all replaced just 2 months ago. This only added to my skepticism about their recommendations. In summary, I failed to keep a closer eye on the brake wear of the car, and Scott Clark Nissan took full advantage of that. I deeply regret trusting them with our vehicle. Shame on us for not being more vigilant, and shame on them for their poor service and the unnecessary pressure tactics they employed. I will not be returning to Scott Clark Nissan for any future service needs. More

I can always count on Scott Clark service department to take care of me and my vehicle. I can trust the service we receive as well as trust the recommendations made to keep my car running safely. The custo take care of me and my vehicle. I can trust the service we receive as well as trust the recommendations made to keep my car running safely. The customer service I receive is top notch. More

The service department is efficient. My service advisor was courteous and professional. Express service is the best. My service advisor was courteous and professional. Express service is the best. More

I went there today to have my vehicle service. And they told me that it would be a $125 to look at it. I hear bumper to bumper warkie on my car and they refuse to service it. And they told me that it would be a $125 to look at it. I hear bumper to bumper warkie on my car and they refuse to service it. More

Nigel was very good at explaining the details of the online coupon--especially the small print which advises of additional charges. Nigel was very professional and empathetic to my point of view as he e online coupon--especially the small print which advises of additional charges. Nigel was very professional and empathetic to my point of view as he explained everything and advised me to review the scheduled maintenance in my owner's manual. I appreciate that--he is a good guy. The only reason I did not give 5 stars is because the online coupon could be done better. From a customer's stand point the small print is like the practice known as "hidden fees."---but that is not his fault at all. Thanks Nigel for your part you gave 5 star service. Tell Mo that I really appreciate him too. More

Scott Clark Nissan off of South Blvd, is the best place to get your car serviced. I know my car is in good hands when I go there. Mr. Nigel Young is awesome. He is a very professional service advisor. Nig to get your car serviced. I know my car is in good hands when I go there. Mr. Nigel Young is awesome. He is a very professional service advisor. Nigel always make sure I have a full understanding of what's going on with my car. He always ensures me that everything will be taking care of, and it does. When I leave Scott Clark Nissan , I am happy because I know my car was serviced by good mechanics. More

I took my car yesterday for normal maintenance. I had the opportunity to work with Mario a little, but primarily Caleb. He has been there many years, but I never really had much an opportunity to w I had the opportunity to work with Mario a little, but primarily Caleb. He has been there many years, but I never really had much an opportunity to work with him. He worked excellently with me. There were several things that they found that needed to be done and I was able to ask him what needed done immediately. He helped me decide what I needed to do And I was very well pleased. He was respectful and worked with excellence. I am always thankful because I know my car is being worked on professionally and with good care. The prices are reasonable. The waiting time Was reasonable and where I wait is vwet nice. I am very pleased with Scott Clark Nissan in South Charlotte More

Everyone at Scott Clark, from Caleb in service to Kelly in rentals, made my experience a 5-star pleasure. My Nissan Murano was in for recall-service and the necessary part was on back order for at least tw in rentals, made my experience a 5-star pleasure. My Nissan Murano was in for recall-service and the necessary part was on back order for at least two weeks. I was given a loaner vehicle and Kelly could not have more attentive to ensure the vehicle was one I would be completely happy with. Caleb gave the back-ordered part top priority and so I was back on the road with my Murano as soon as it came in! Could not have had a better experience; a 10-10 total pleasure from start to finish. I will be getting a new car later this year and definitely will include Scott Clark Nissan in my plans. Thanks again to everyone at Scott Clark Nissan! More

Very fast, polite and knowledgeable 10 out of 10 definitely coming back Service was very fast and the videos helped me understand what needed to be maintenance on the vehicle definitely coming back Service was very fast and the videos helped me understand what needed to be maintenance on the vehicle More

Greeted quickly. Service completed reasonable time. Service representative Nigel remarkable. Car was washed on pickup. Recommend an additional service after inspectio Service completed reasonable time. Service representative Nigel remarkable. Car was washed on pickup. Recommend an additional service after inspection. Never forced into accepting any service. All employees More