Scarborough Toyota - Service Centre

Personable, efficient, sincere and dedicated Customer Servic I have dealt with Scarborough Toyota for more than 15 years buying 3 new vehicles from them, the latest one being Camry XLE Hybrid in April 2015. All I have dealt with Scarborough Toyota for more than 15 years buying 3 new vehicles from them, the latest one being Camry XLE Hybrid in April 2015. All my vehicles have always been satisfactorily serviced by Scarborough Toyota. The adviser I deal with is Rizal Mallari, who is exceptionally well versed in all aspects of satisfactory customer service. He is always aware of the needs of the vehicle and is proactive in suggesting the required upkeep. He considers the vehicle to be his own vehicle and allocates such importance and care for it. This is enormously appreciated and welcome. He is very pleasant and knowledgeable to deal with and his input and recommendations are never misconstrued as a "snow job". He is very genuine and sincere and I make it a point to just let him, and no one else, deal with my vehicle. Interactions with him, along with Kumar and Arthur McDonald are a pleasure indeed. Rizal makes you feel welcome and above all I TOTALLY trust him with my vehicle. Scarborough Toyota is very lucky to have him as their employee. More

FANTASTIC!!!!!!!!!!!!!!! Jason Ells is the best supervisor around, I have been servicing my vehicle with him for years and always pleased with it. I have recommended family an Jason Ells is the best supervisor around, I have been servicing my vehicle with him for years and always pleased with it. I have recommended family and friends to see him because of the great service he gives. I wouldn't trust my vehicle with anyone else. More

I've serviced my car here for over 10 years. Best service I've been coming here for 10 years and I live in Burlington. Jay Ells is the best service advisor. He is trustworthy, reliable and always gets me the I've been coming here for 10 years and I live in Burlington. Jay Ells is the best service advisor. He is trustworthy, reliable and always gets me the best price on any work I have done. I wouldn't trust my vehicle in anyone else hands. Stephanie More

Excellent service from Jay Ells Jay Ells gives great customer service!!! I always trust his advice and wouldn't consider another brand as long as he is there to help me service it. Jay Ells gives great customer service!!! I always trust his advice and wouldn't consider another brand as long as he is there to help me service it. One example of him going above in beyond happened two years ago. I was on my way to get a new battery with my father and our vehicle was rear ended heading over. Jay was kind enough to attend to my new battery and had the Service guys come take a look at my father's damage. My father instantly liked Jay and will now consider Toyota's after seeing the exceptional service I get. Last year, I worked with Jay to get new tires for my car. Jay is helping me with my next purchase and I look forward to working with him more. I will remain a loyal Toyota customer as long as he is at your dealership as finding someone that you trust is hard. A few times, I have had emergencies and had to drop in when he wasn't available and the service was good but just not the same. I ended up in one case calling Jay for a second opinion. More

Generosity helped make a difference Thank you for your help The guys down at Scarborough Toyota were super helpful and sweet! When I had to take my Brother truck in today I g Thank you for your help The guys down at Scarborough Toyota were super helpful and sweet! When I had to take my Brother truck in today I got great, friendly, expert service. Phonsay Wong took great care of me & I will bring all my stuff there in the future! Thanks so much Phonsay Wong More

Service advisor Kason is one of the best service advisors in the business and I ought to know, I spent 40 years in the industry mainly as a secretary/treasurer. CSI i Kason is one of the best service advisors in the business and I ought to know, I spent 40 years in the industry mainly as a secretary/treasurer. CSI is the most important asset in the business, if you lose that then your business is failing.....Kason is a total asset to your company.....none better........ More

Jeanneth Lagman The absolute best Service Manager I live in Belleville and drive 2 1/2 hours into Toronto because of your Service Department . I have tried the local Belleville area Toyota Service De I live in Belleville and drive 2 1/2 hours into Toronto because of your Service Department . I have tried the local Belleville area Toyota Service Departments on several occasions and have always been disappointed. I have had the pleasure of dealing with Jeanneth Lagman on my last two visits and she always goes above and beyond my expectations . I really like your late hours of service and the ability to come in with out an appointment. I drive for the Cancer Society and can never tell what hours I have free so your flexibility really works for me. I drive about 100KM a year and need service almost every 4-6 weeks. I drive a 2012 Prius with 205KM currently and want to see if I can put a million Km on it. This is my 5th Prius so with Toyota's wonderful reliability and your excellent service department I think we will do it. Sincerely Charles Quanbury More

Great service This is my second Toyota Tundra. I've chosen to use Scarborough Toyota service department exclusively for all my service needs. I'm usually very satis This is my second Toyota Tundra. I've chosen to use Scarborough Toyota service department exclusively for all my service needs. I'm usually very satisfied with the service dept, on the rare occasion of any kind of hiccup I've spoken to Gord DeCastro and he has always made sure I'm fully satisfied. He goes the extra mile to make me feel confident about returning. More

Winter Ready Before my appointment, Gord the Service Manager, clearly explained the difference between all weather vs winter tires. After his explanation, my decis Before my appointment, Gord the Service Manager, clearly explained the difference between all weather vs winter tires. After his explanation, my decision was easy; it was winter for my 2014 Sienna. On the day of my appointment, Kason took me promptly, called me to verify and approve the work required on my van. He took care of all that was needed to make my van safe for the winter roads. Althoug I am still recovering from the hefty bill, I am happy. More

Amazing service from Greg Robertson and Kason Briggs Greg and Kason were amazing to deal with and accommodated my requests in every way possible. They were responsive to all my email inquiries throughout Greg and Kason were amazing to deal with and accommodated my requests in every way possible. They were responsive to all my email inquiries throughout the day, pre-arranged a rental for me, made sure someone was available to assist me when I dropped off and picked up the car, and made the effort to ensure my deadline for all repairs was met on time. I will always buy Toyota/lexus because of this type of service. More