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Russ Darrow Kia of Waukesha

Waukesha, WI

4.7
1,277 Reviews
Since 1965 Russ Darrow Group has been serving our fine Wisconsin communities. Russ Darrow has grown his business using the personal values and strong beliefs that he used while growing his family in West Bend, Wisconsin. Involvement in the community and serving our customers has been the foundation of our success. That dual commitment has allowed our company to fulfill not only the dreams and vision of Russ Darrow but also the dreams of our employees who have made their job a life long profession. The Russ Darrow Group makes a "career investment" in the development of its employees. This philosophy is unique to the auto dealer industry. We believe in "growing our own." In 2004, the Darrow University was developed to formalize this, allowing all employees to be well trained and prepared for the future. Today the company has 15 locations throughout Wisconsin. The Russ Darrow Group has a track record for success and a positive plan for the future, and we'd like you to be a part of it.
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2141 East Moreland Boulevard

Waukesha, WI

53186

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Showing 1,277 reviews

May 29, 2024

They got my recall service on a 2014 Sorento scheduled within a week. The service call went very well, professionally done and a clean car to take home. More

by DrNotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you, DrNotes, for your positive feedback! We're glad to hear that we could schedule your recall service promptly and that the service was professionally done. It's great to know you enjoyed driving home in a clean car. We appreciate your support!

May 28, 2024

My experience with dealer got off to a rocky start as we came in to test drive and purchase a car we liked and had to deal with things on our end we asked to put money down to hold it which they told me the More

by Barney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
3.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your experience. We're sorry to hear that your initial visit did not go as expected and that it left you with a sour taste. It's important to us that every customer feels valued and respected, and we regret that we fell short in your case. We appreciate your decision to return and purchase a vehicle despite the rocky start, and we're glad to hear that you are happy with your vehicle. Your feedback is crucial for us to improve our processes and ensure better experiences for our customers in the future. If there is anything we can do to address your concerns or improve your satisfaction, please don't hesitate to reach out. Thank you for your understanding and for choosing us.

May 28, 2024

I recently purchased a 2024 Kia Sportage from the Kia dealership, and I couldn't be more satisfied with the experience, thanks to our salesman, Wally. From the moment my family and I walked in, Wally More

by Lulu45_99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you, Lulu45_99, for sharing your experience! We're thrilled to hear that you are satisfied with your recent purchase of the 2024 Kia Sportage. Wally is indeed a fantastic salesman, and we're glad he made your experience a positive one. Enjoy your new vehicle, and thank you for choosing us!

May 09, 2024

Xavier Troupe made everything easy and fast. He also gave me a great first buy experience on my new Chevrolet. Thank you Kia of Waukesha. More

by demarcusward50
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you, demarcusward50, for sharing your positive experience! We're delighted to hear that Xavier Troupe made everything easy and fast for your first car purchase. It's fantastic to know you had a great experience buying your new Chevrolet. We appreciate your kind words and are here to assist you whenever you need us. Enjoy your new car!

April 26, 2024

Very easy to talk to, helpful and friendly. I felt very comfortable with them. Excellent job. More

by derosierdonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you, derosierdonald, for your wonderful feedback! We're thrilled to hear that our team was easy to talk to, helpful, and friendly, making you feel comfortable throughout your experience. Providing excellent service is our top priority, and we're glad we could meet your expectations. If you need anything else, please don't hesitate to reach out. We appreciate your support!

April 23, 2024

I am very pleased with my new Kia Telluride, they went out of their way to get the color I wanted. Very pleased with my salesman Kaze, and everyone at the dealership. Our grandchildren love the new ride! More

by vwidholm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kazimierz Madej
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for your wonderful review! We're thrilled to hear that you are enjoying your new Kia Telluride and that we could help you get the exact color you wanted. It's great to know that Kaze and the rest of our team made your experience a positive one. We're delighted that your grandchildren love the new ride too! If you ever need anything in the future, don't hesitate to reach out. Enjoy your Telluride!

April 21, 2024

They were fairly helpful. And found us a car. But they did not disclose that the windshield had cracks in multiple places which we could not see because it was raining. And More

by Gmakaren6
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcus (Kain) Hankins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 17, 2024

Wally follows through with what he says. He even saved a special water bottle of mine More

by Sorento driver 113
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for the great review! The team at Kia of Waukesha is delighted to hear that Wally followed through with what he promised and even saved your special water bottle. We are committed to providing excellent service, and it's wonderful to know that Wally made a positive impact on your experience. If you need anything in the future, don't hesitate to reach out.

April 16, 2024

Katie was great to work with. She knew the answers to my questions and helped me with my decision. She worked diligently to get my deal done quickly. Pleasure working with her. More

by Msmomx3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Pankratz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Artymowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie George
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for the fantastic review! The team at Kia of Waukesha is thrilled to hear that Katie was great to work with and provided you with all the answers to your questions. We are delighted that she could assist you in making your decision and worked diligently to get your deal done quickly. It was a pleasure working with you as well. If you need anything in the future, don't hesitate to reach out.

April 15, 2024

We worked with Xavier who went above and beyond. He assisted us in identifying key features that were important to have in our next vehicle. After this Xavier took it a step further by locating the More

by Bmorris
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Xavier Troupe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie Ziegler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you for sharing your experience! The team at Kia of Waukesha is thrilled to hear that Xavier went above and beyond to assist you. We're glad he could help you identify the key features for your next vehicle and quickly locate the right one for you. It's great to know that you received a fair trade-in value on your 2020 Kia towards your new 2024 Kia. We appreciate your high recommendation and look forward to serving you again in the future. If you need anything, don't hesitate to reach out.

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