Royal Oak Nissan

Great experience with great Sales Reps! I recently went in to buy a new vehicle and had Collin helping me out. Collin was professional and extremely patient with all my questions and concer I recently went in to buy a new vehicle and had Collin helping me out. Collin was professional and extremely patient with all my questions and concerns. Collin made sure to call and check in both before and after picking up the vehicle. I did have some issues with the individual I dealt with in the finance department but Collin made sure to take care of the issue immediately. Customer service at its best! The day I went to pick up my vehicle I had Henry helping me out. Henry went over everything with me in great detail and did so with a great attitude. I appreciated Henry's enthusiasm and knowledge of my vehicle. Overall I had a great experience with Royal Oak Nissan and would recommend them to other potential buyers. More

Recommend salesman Vincent Wong was very helpful as we were looking for a SUV. He was polite, informative, knowledgeable, pleasant, and took a great deal of time answer Vincent Wong was very helpful as we were looking for a SUV. He was polite, informative, knowledgeable, pleasant, and took a great deal of time answering our questions. We would be confident in working with him in the future. Thank you Vincent More

Highly recommend sales person vincent Wong I am not happy with Sales Manager sales skill. He did not make any effort to make the deal. This was the second vehicle we bought from this Nissan d I am not happy with Sales Manager sales skill. He did not make any effort to make the deal. This was the second vehicle we bought from this Nissan dealership. We were very happy with first deal including sales manager and sales person. We recommended this dealership to our family and friends and 2 cars were bought by our family friends. We are very disappointed this time by manager's sales skill. He did not close the deal for just 200 dollars discount we were asking for and we walked out of Nissan dealership very disappointed. However, Sales person Vincent Wong made all possible efforts to close the deal and we end up buying this vehicle. More

Don't Buy Here! Don't Service Here! We have moved on down the road to a different Nissan dealership. The problem was not the service. The problem was the age-old Price A (the quote on th We have moved on down the road to a different Nissan dealership. The problem was not the service. The problem was the age-old Price A (the quote on the service) and Price B (the cost of the service at pickup). Guess what? You won't be surprised! Price B was substantially higher than Price A! Voodoo costing! If you want to go to Royal Oak for the service, the work will probably be okay. BUT, make absolutely certain that any quote you get for service work done, you get in some text format for later reference! More

Terrible customer service and not organized at all I took my murano there for service, they inspected it and determined that the recall was applicable to my car and they ordered the part for it, then t I took my murano there for service, they inspected it and determined that the recall was applicable to my car and they ordered the part for it, then they call me saying that the part arrived and I made an appointment to get it replaced, I live in Fort Mcmurray so I drove 8 hrs to get this done and also took a day off work to get this done, when I take the vehicle there, 2 hrs later I get a call saying that my car was done, after I got there it turns out that the recall was not applicable to my car and basically I had wasted my time going there because someone couldn't do his job properly. The part that makes me mad the most is not this, is the fact that the service advisor was not friendly at all about it, actually she seemed really mad because I was upset because I had wasted a vacation day, drove 1600kms between there and back home and all for nothing. She was not friendly at all, she literally said "I don't know who looked at your car when you were here before, I just know that I doesn't need the part" like pretty much saying I don't care just leave me alone. She left me there at the counter and went back to her desk. I went in the service manager office and he was better to deal with. If you go to this dealer, avoid Rebecca Lane. And to end my day, I see my car was "washed" but it just seems like they dragged all the dirt on it with rags, and now after I actually washed it properly, you can see all kinds of scratches all over my paint, my vehicle is black and it sucks that they ruined it now for me. Really bad service More

Horrible sales and customer service We came in at the dealership on May 6 with the intention to buy a new car and was assisted by Bob who was very accommodating. I mentioned to him abou We came in at the dealership on May 6 with the intention to buy a new car and was assisted by Bob who was very accommodating. I mentioned to him about an article I read about a Calgary couple who can't get their deposit back from a Nissan dealership in Calgary when they changed their minds and he (Bob) said it will not happen with them as they will return it. So after the road test, we asked how much the car is, he didn't give us the price instead he asked how much can we afford per month. Then showed us the interest rates if we get it as is or with a discount. And to get the information we needed, we had to make a deposit of $2500. Then we were asked what we want: model, color, interior, etc. After making the deposit, Tyler made us sign all the documents without saying that it is non-refundable and the car will be immediately ordered. In the following days, he asked a lot of documents from us. By May 11, we informed him that we have decided to cancel our application as we realized we are to pay $1000 per month for 8 years. Then Jaydon responded that we cannot cancel anymore as our loan has been approved and the car is on its way to the dealership. Several emails were exchanged in the days followed then we informed him we are coming in on June 2. He did not inform us that he will be out on that day, therefore another manager met with us, Moe. He got our file then we told him we want our deposit back and he said he cannot release it because we signed all the documents and they got the car. So we tried to explain that we were not told about the non-refundable deposit if we decide to cancel, that Bob assured us that the deposit will be returned, and that we cancelled even before they got us approved. And the worst part of that meeting is the way that manager dealt with us: he treated us like we are idiots, showing us the documents we signed so we shouldn't be complaining and he accused us of not being forthcoming with our concern. Instead of explaining to us in a regretful and understanding tone why it is not possible for him to release the deposit, he made us feel stupid. More

Service Department! Hi my name is Toni D, and I have been taking my Nissan Murano for service at Oak Ridge Nissan for months now... I am writing this review, to share wi Hi my name is Toni D, and I have been taking my Nissan Murano for service at Oak Ridge Nissan for months now... I am writing this review, to share with everyone of the acceptional service that I have been given every time I take my Nissan Murano in for service... I want to give credit to one particular service advisor who's professionalism is outstanding... Her name is Rebecca Lane, who Is my service advisor. I want to take this oportunity to say A Big; Thank you to Rebecca, and the whole Service department team for a acceptional. Wonderful service every time... I will always take my truck to Oak Ridge Nissan for service, knowing that I can full trust this amazing team and a group of professional wonderful people... Thank you Rebecca and thank you to the whole service department... Toni D. More

Nissan GTR Excellent sales and service. I recently purchased a new 2016 from Oak Creek and it was an extremely positive buying experience. I searched extensively Excellent sales and service. I recently purchased a new 2016 from Oak Creek and it was an extremely positive buying experience. I searched extensively for this vehicle and no other dealership demonstrated Oak Creek's desire to earn my business. It is rare to see this type of service commitment. I would personally recommend Oak Creek with no hesitation. Thanks to Jay, Sean, Dave,Mike,Craig,Kevin and Kyle. More

excellent customer service We purchased a Nissan pathfinder from theSe guys, very easy to deal with, everything was very transparent, especially the sales person Sean was great We purchased a Nissan pathfinder from theSe guys, very easy to deal with, everything was very transparent, especially the sales person Sean was great, excellent product knowledge, very easy to deal with, didn't feel like dealing with a typical sales person, finance office too was very friendly, I will definitely recommend Sean and royal oak Nissan, if you want to buy a car More

MY EXPERIENCE I WOULD RECOMMEND ABE TO ANY NEW OR EXPERIENCED BUYERS LOOKING FOR A GREAT CAR,HE IS A FRIENDLY AND NICE GUY.GOD BLESS YOU, KAMAL I WOULD RECOMMEND ABE TO ANY NEW OR EXPERIENCED BUYERS LOOKING FOR A GREAT CAR,HE IS A FRIENDLY AND NICE GUY.GOD BLESS YOU, KAMAL More