Richmond Subaru

Great Experience with Ken Trinh!!! I recently bought a Pre-Owned car from this dealership and had the pleasure of working with Ken Trinh. He was a very knowledge and helpful dealer that I recently bought a Pre-Owned car from this dealership and had the pleasure of working with Ken Trinh. He was a very knowledge and helpful dealer that assisted me in choosing the perfect car. I highly recommend this dealership due to their fair pricing and accommodating staff. I look forward to conducting future business with Ken and Richmond Subaru. More

Fast and flawless service from Jordan Service was fast and no xxxxxxxx, love Jordan’service because he knows I wait for a long time at the other dealership, so he made it pretty fast and c Service was fast and no xxxxxxxx, love Jordan’service because he knows I wait for a long time at the other dealership, so he made it pretty fast and clear for me. Gave me a good deal. I had to wait for a bit longer than usual for financing, but Jordan was awared of that and kept checking with the finance guy and update the waiting time with me, that shows a lot of care. More

Excellent Experience We had a great experience working with Subaru Richmond. Mike, a sale representative was very patient, attentive and got the best deal for our New Sub We had a great experience working with Subaru Richmond. Mike, a sale representative was very patient, attentive and got the best deal for our New Subaru Crosstreck. THANK YOU very much for your service! We are definitely recommending Subaru Richmond to anybody who is looking for a new car. More

Professional sale service Mike Lee is the first person approach us when we walked into this dealership the first time. He is also very helpful in explaining our questions about Mike Lee is the first person approach us when we walked into this dealership the first time. He is also very helpful in explaining our questions about the sale. He does not waste any of our time to get the best deal for us, and it is a very pressure free experience. More

Persistant sales, good discount and after sale service Mike Lee was very persistent in getting our sale even though we live 800 km north of richmond. He called us several times to ascertain what exactly we Mike Lee was very persistent in getting our sale even though we live 800 km north of richmond. He called us several times to ascertain what exactly we wanted and offered us a good price with a hefty discount. Although he did not offer a test drive on our first visit, he let us test drive on our second visit before purchase. After the sale he spent time with us showing us all the features. More

"HORRIBLE CAR DEALERSHIP" Please, stay away from this dealership.....I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the recept Please, stay away from this dealership.....I wish I would give less than 1 star for this dealership. My friend help me gave the car key to the receptionist to have my car stored there while i was out of the country. A few days later, my friend called to ask whether he could come to have insurance canceled; but they could n't find the car key at that time. Then, only until i came back to pick it up 2 months later, they found that my car was stolen???? What the heck!!! My car was found abandoned in Vancouver after only a week it was found missing??? Someone had been driving my car more than 5,000 km. And what is more ridiculous is that the items left in the car was belong to their receptionist who was given the car key, which caused me wonder who actually stole my car??? I am very disappointed about how they handled the case, especially from their management, the guys named Tim Tsang and Mathew Clapperton. I have seen none of them said any words of sorry to me, never followed up with me, and kept asking me to deal with my insurance as if they did n't have any responsibilities. Absolutely worst customer service and zero liability! I am the fan of Subaru, but would never buy or recommend anyone to buy car from ANY OF SUBARU DEALERSHIP AGAIN. More

Worst customer services!!! 1 star is too much for their services, i wish i can do 0 or even negative. Our car was got stolen from this dealership and they treated us like it's o 1 star is too much for their services, i wish i can do 0 or even negative. Our car was got stolen from this dealership and they treated us like it's our mistakes and they have nothing to deal with it. Please STAY AWAY!!!!! More

Relaxed buying experience Purchased a 2018 Crosstrek after emailing different dealerships in the area. Mike Lee offered us a test drive and didn't over pressure us into our de Purchased a 2018 Crosstrek after emailing different dealerships in the area. Mike Lee offered us a test drive and didn't over pressure us into our decision. We wanted a manual transmission and the basic trim package, and that's what we walked out with, without heavy annoying sales tactics to upgrade or purchase non needed (to us) add ons. He was also patient as we had a small child with us in our visits there. The vehicle is very popular, and sold out in all the other Subaru dealerships and we recieved it very quickly. Would recommend! More

Excellent Everything!!! In all my years I've never bought a vehicle in under 30 minutes from walking onto a lot than when I showed up at Richmond Subaru. I had no intention o In all my years I've never bought a vehicle in under 30 minutes from walking onto a lot than when I showed up at Richmond Subaru. I had no intention of a buying a car and was only going to look. After a few minutes on the lot walking around a fellow approached me and never for one second felt like "uh oh here comes the car salesman" feeling I have so often received when I've stepped onto a car lot. Michael Lee was my guy and was completely at ease with his personality and friendliness of just wanting to help me and make sure I was completely satisfied from start to finish. I've owned many many crossovers, SUV's you name it and for me the Subaru Outback, for the money is in the top 3 for any SUV's I've ever driven or owned. There always has to be a match between service and product. We have all experienced great service with an inferior product or a great product with less than adequate service. When you can match the two with great service and a great product only then do you know your making the right decision. I can't recommend Richmond Subaru enough to anyone looking to have a great experience when making a large purchase on a vehicle...you wont be disappointed!!! And finally to the last part of the purchase is when all the financing or leasing options are on the table and am now introduced to a new person...again the entire experience could potentially be altered if this new introduction doesn't fit in with the vehicle and Michael Lee's gentle personality but without question the icing on the cake was meeting and having Danielle Schelini finalize the deal. She made me feel like I had made the absolute right decision. Thank you Danielle!! Thanks again to the team at Subaru Richmond for making my car experience the best ever!! Sincerely, Mike More

Best service ever! Austin is so professional. From the test drive to making sure a roof rack and tint was done, he went above and beyond. He even personally delivered me Austin is so professional. From the test drive to making sure a roof rack and tint was done, he went above and beyond. He even personally delivered me a loaner while they installed the roof rack. I change my car every two years and in over 20 years have never had such care and attention paid as at Richmond Subaru. I will never go anywhere else, true value for money! More