Richmond Subaru

I would only recommend if Sarah Tran Still in service department She is the best since before her I had so much problem with service department Lack of knowledgeable staff and poor customer service w department She is the best since before her I had so much problem with service department Lack of knowledgeable staff and poor customer service was so frustrating from 2020-2021 . I reported to Subaru Canada I wish Sarah would not leave but she did for whatever reason I’ll surely miss her knowledge , customer service Dean is the detailing guy , he’s the best my next go to person. I hope he stays I’m just thinking without Sarah I might take my forester somewhere else to get service More

We leased our second Subaru Outback from them after considering Volvo and VW. Recognizing that this is a wide range on the quality spectrum, Subaru won out because they were just so nice and helpful. O considering Volvo and VW. Recognizing that this is a wide range on the quality spectrum, Subaru won out because they were just so nice and helpful. Our sales person was Benson and he made the buying experience with Subaru second to none. The other car dealers tried to force cars we didn’t want on us and add car packages that weren’t for us. I highly recommend. More

Just thought I would warn people about the shady practices of this dealership. I recently put a deposit on an incoming Crosstrek after speaking to Sales person named Ben over the phone. He was a tad practices of this dealership. I recently put a deposit on an incoming Crosstrek after speaking to Sales person named Ben over the phone. He was a tad bit pushy but nothing I couldn't deal with. Even after I had placed the deposit he was subtly threatening to cancel my deposit if I didn't come and close the deal. I found that a bit rude but being that cars are in short supply I still went to close the deal and arrange for payment. When it came time for all the final numbers he presented me a number that very over inflated. I asked why so much when the Subaru website was a lot less and told him break down everything. Turns out they were trying to juice me out of $1700 in Phantom Fees. I mean one was preparation fee. Total scam. Guess they thought I wouldn't catch on or because the low supply of cars that I would agree to it. Shady ! I left that place pretty quick. Ended up buying one from Kelowna Subaru. They didn't charge anything extra. I also talked to a Subaru dealership in Nanaimo that was very accommodating and was willing to sell one with out trying to rip me off with phantom fees. Anyways I just thought I would put my experience with this dealership and hope it stops other people from being scammed More

Jason was a pleasure to deal with. Also liked that I could get a shuttle ride to Richmond Centre. Also liked that I could get a shuttle ride to Richmond Centre. More

Stay away from the service department at this dealership. They totally took advantage of my wife. She was in to get a muffler replaced which on a forester is a 30 minute job. They charged her $224 labor. Tol They totally took advantage of my wife. She was in to get a muffler replaced which on a forester is a 30 minute job. They charged her $224 labor. Told her her rear brakes were worn then replaced both calipers, both rotors and pads. This vehicle has been well maintained by a different dealership in the interior since new. There is no way both calipers and both rotors needed replacing. An unethical shop that will take advantage of an elderly lady. Shame More

I have called to dealership for the simple service to I have called to dealership for the simple service to replace headlight bulb and the marker side bulb.They asked to bring a car.When I came,service a I have called to dealership for the simple service to replace headlight bulb and the marker side bulb.They asked to bring a car.When I came,service adviser asked me a lot of silly questions within 15-20 minutes, may be need to replace all unit. I said no, thanks just 2 bulbs, please.Then she asked me to put signature but need to wait a little. I have already had a cup of coffee and still wait for papers to sign.Finally she has represented papers and asked to sign, where has been shown the cost of two bulbs replacement. She said just $200+tax. How come? I have shown my old invoice at this deallership for the same service. I used to paid for this service before total , including tax, $50.23. She said this invoice very old, I asked to check in a system all my services like that, off course they did not want to do that. Manager came and said the same, this invoice very old, but if they want to check, they could check the system, all services, where I never paid for that more than $50.23.But if they go to computer,they could find and look newer invoices with the same service cost for 2016-2018, where is shown labour price for headlight bulb $25, if labour cost is $125 in hour. Service adviser showed me , I have to pay $75 for each bulb, just for the labour. Good calculations, right? Manager approved and said that is the price.Do please, research and you never find any Subaru dealerships in metro Vancouver, with these space price. Again, for 2 bulbs replacement you charge $200+tax.I am going to apply to media, market place, news papers, BBB- everyone must know how Richmond Subaru keeps and build the business. Could you imagine, what fraud Richmond Subaru does and how many people has been cheated only in services and still keep silence, think about your reputation and who is responsible for that. Unprofessional stuff, disgusting service, where they try to heat their hands impudently on their customers.There are no such small numbers of stars, to evaluate such "great" Richmond Subaru service. More