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Richmond Chrysler Dodge Jeep Ltd. - Service Centre

4.7

44 Lifetime Service Reviews

5491 Parkwood Way, Richmond , British Columbia V6V 2M9

44 Reviews of Richmond Chrysler Dodge Jeep Ltd. - Service Centre

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August 31, 2018

"Regular maintenance and advice "

- Leonardo

Matthew and Moises were very professional when I recently brought my Journey for a regular maintenanice and for make the arrangements to fix/change my GPS under warranty.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Moises Silva
July 26, 2018

"Top notch all around"

- Thankful guy

This dealership is where I purchased my ram. I have continuously taken my vehicle in for service for over 10 years. Very professional staff in service and body repair. They respond to my questions and enquirers. Superb and honest in every way.

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Yes
Employees Worked With
March 16, 2018

"Service was quick, efficient, and fairly priced. "

- Nk12

Matthew fit me in last minute as there was a cancellation in the day and I was able to get my truck back within the estimated time given. The service was efficient, seemless, and of great value to me and my time. I really appreciate the commitment that this dealership offered since I had called several Dodge dealerships prior and was noted to wait atleast a week. I would definitely recommend this service department to anyone with a Chrysler, Dodge, Jeep, or Ram and will continue to spread the word! Thank you for your efforts.

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Yes
Employees Worked With
February 15, 2018

"Customer Service "

- EpaJeep

Very friendly service. Explained what service my vehicle was bought in for. Told me approximately how long it would take and said he would call me.

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Yes
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Feb 20, 2018 -

Richmond Chrysler Dodge Jeep Ltd. responded

Thank you for taking the time to leave us a review! If you need anything, please don't hesitate contacting us :)

February 09, 2018

"Just perfect😀"

- Peter+Judith

My personal contacts Bob + Moises make our problems just disappear😀😀 We couldn't have realized our travels accross Canada without their help and digligence!😀 Thank you very much!

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Yes
Employees Worked With
Other Employees : Moses Silva
Feb 20, 2018 -

Richmond Chrysler Dodge Jeep Ltd. responded

Peter+Judith - Thank you for leaving such kind reviews for Bob and Moises! They are a great team :) If you need anything in the future, please don't hesitate contacting us.

January 13, 2018

"Always very helpful and knowledgeable."

- Charger10

Oil change done quickly and my car was checked over and runs grea, tires inflated to the best level sure made a difference driving.. Tina at the service desk was great!

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Yes
Employees Worked With
August 15, 2017

"Service "

- Snowy

The radiator from our car broke,we went down to the dealership, got fixed on the same day great thanks a lot . The only thing,I asked for a replacement car for one day or till our car is fixed. The answer was NO because the are just for ICBC claims. We are customers since 9 years nver went somewhere else. Maybe not the best customers because till now we both just 2 cars Cheers Georg

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Yes
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Justin Chiang
August 15, 2017

"Service dept"

- Kathlene Gastaldo

I was impressed with the polite young man that was dealing with a grumpy customer befor me. He handled him with courtesy and respect. Even tho the guy was being difficult. When I was next he didn't bad mouth the client befor me just moved forward didn't give it another thought. Very professional!!!!!

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Yes
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May 26, 2017

"Transmission Warranty Issue"

- Taylor

May 27th, 2016 I purchased a 2014 Dodge Ram 3500 Longhorn with ( 67,035 kilometres ) from Varsity Chrysler in Calgary, Upon driving the vehicle back to BC the Transmission started to slip. I phoned Varsity Chrysler explained the situation, They told me to bring it to their partner store "Richmond Chrysler". After Diagnosing, Richmond Chrysler stated the transmission needed to be overhauled, ( June 15th, 2016 ). The invoice was for $3,972.69. We agreed to a settlement of $1000 on my behalf and the remaining to be covered by Varsity Chrysler as the vehicle was not warrantied due to the fact the emissions had been deleted. However, It was determined the problem was pre existing before the time of purchase. The invoice from Columbia Chrysler which I have indicates that " Aftermarket PCM Controller Installed/Been Using, DPF System Removed". I confirmed with the service manager ( Bob Macdonald ) before leaving Richmond Chrysler of what guarantee I have with the "Rebuilt Transmission " from them. He informed me I had a 2 Year Warranty/Unlimited Kilometer's. May 16th, 2017 I phoned Richmond Chrysler informing them of the same issue once again of the transmission slipping. I asked the service consultant Matthew that before I bring this truck down to Richmond do i have warranty. He confirmed that I do in fact have warranty. He open my file from a Year ago and confirmed that this issue would be covered by the warranty. I brought the vehicle to the dealership, I had to pay for a rental vehicle myself. Not a problem. 3 Days Later I get a call from Matthew stating that I do not have warranty, They will not cover the Transmission and Serve me with a bill for $158 for diagnosing. I refused to pay this as before making the appointment I was assured that this would be under warranty. Now I am out $210 For a rental vehicle, $158 For Diagnosing, And a $4000 Transmission. The truck came back in the same codition as it was 1 Year ago with current odometer reading of 113,897 kms. All of which are within requirements. I am asking for Richmond Chrysler to Honour their warranty and rebuild my transmission. I have forwarded this complaint to VSA & Better Business Bureau

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No
Employees Worked With
March 06, 2017

"“Highly recommended” Marius B "

- mariusb

We were looking for a truck, Jordan in finance quickly and efficiently handled our finances. Arnold in sales were equally helpful and within a day we were set in a used truck. The truck ad a mechanical failure, however the service from reception to parts and mechanics, managers and sales exceeded all expectations. Not only was the issue rectified, the inspection was redone at no additional cost. Thank you for a true customer experience.

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Yes
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