Rhineland Car Co. Ltd.

Buying a used car over the phone. I was looking for information on dealerships and found Rhineland Ford in a listing of Manitoba dealers. After talking to Travis Derksen for about half I was looking for information on dealerships and found Rhineland Ford in a listing of Manitoba dealers. After talking to Travis Derksen for about half an hour, I decided to purchase a 2016 Ford Edge from this dealership. It really was that simple and we are very happy with the vehicle. The people we talked to at Rhineland were very helpful and friendly. I would happily recommend this dealership to anyone looking for a vehicle. More

We bought a used a vehicle that had a pre existing tuner that had been installed by Rhineland Ford. We had constant issues with "no-start" and this truck was a truck used for our business. Each time we woul that had been installed by Rhineland Ford. We had constant issues with "no-start" and this truck was a truck used for our business. Each time we would have to tow 1.5 hours to this dealership because the installation of this tuner voided the warranty that we had. No other Ford dealership would look at it. Every time we had an issue, they would act like we were such an inconvenience to THEM! So after the third or fourth time, Joe in service got very rude and said that for $200 he would remove the tuner and return it to stock. We brought it in, paid the cash, and left believing that it was completely removed. A couple weeks later we were having issues and took it to a closer service centre where they indicated that the tuner was still hooked up to the vehicle. We called Joe in service and he argued that is was out, then backpedaled when we told him we had it at another service centre and they were saying it wasn't. He then indicated that it was left in so we could monitor the gauges. He then told me to take it out myself and then hung up on me (not the first time). I then asked the current service person to talk to the owner regarding this issue. I called the owner, Mia, regarding her speaking to the current service person, and she told me it had been removed. I said it hadn't and that I have photos of it still hooked up. She asked me why 3 hours would be charged to me if they hadn't removed it? I said that's what I would like to know. She said she was "done with this" and then she hung up on me. The current service guy was completely shocked at their workmanship and customer service behaviour. These tuners are not covered by Ford so why are they installing them? The worst service I have EVER experienced! More