Planet Ford
Brampton, ON
57 Reviews of Planet Ford
What a ignorant and arrogant experience - my last one I shou What a place of ignorant and arrogant people. Just finished my terrible experience with this outfit and will NEVER EVER DEAL WITH PLANET FORD again. What a place of ignorant and arrogant people. Just finished my terrible experience with this outfit and will NEVER EVER DEAL WITH PLANET FORD again. After finally finding someone to take over my lease, the so called Financial Service Manager Rishi ( a title that does certainly not match his abilities and manners ) was ignorant to the point that he was not responding to phone calls and emails and only after copying the GM I was allowed to call him 2 days later. Seriously? Then at the time I had to hand in my ownership, this guy takes a piece of the the ownership he should have handed back to me. Seriously? Are you in this business and should you not know better? Now that my dealings with these people are finally over, I receive a letter three weeks after the lease transfer that I owe my monthly lease payment. WHAT? So contact this ignorant individual and he does not do anything. I sent three emails and NOTHING. I should call Ford to settle this. YOU CHARGED ME OVER $ 500 for your poor handling. NEVER EVER WILL I DEAL WITH THIS POOR OUTFIT AGAIN AND I AM THINKING ABOUT SHARING MY THOUGHTS WITH THE PERFORMANCE LINE MANAGEMENT. More
Excellent Everything was excellent at the time of purchase. My purchase was easy to acquire, everything very fast, the required documentation was not much. Exce Everything was excellent at the time of purchase. My purchase was easy to acquire, everything very fast, the required documentation was not much. Excellent attention from the person who treated me and very kind. More
Great customer service This is the 4th vehicle we’be purchased from Planet Ford in the past 20 years. We’ve always been dealt with professionally and fairy. The staff were a This is the 4th vehicle we’be purchased from Planet Ford in the past 20 years. We’ve always been dealt with professionally and fairy. The staff were a great help and made us feel secure in our decision. More
Bad Leasing experience Very bad service regarding the leased vehicle. The vehicle itself is terrible and I asked them for options. They just advised in a very decent way "su Very bad service regarding the leased vehicle. The vehicle itself is terrible and I asked them for options. They just advised in a very decent way "suck it up". The leasing manager (Sunny) asked me for details and said that he would call me back with options. He never called back. I called again and then got him. He advised me that I could pay $ 7000 and return the vehicle and lease another one. He did not offer any other options. Terrible service.They had advised me to put the wear and tear coverage for $ 25 / month. When I called to get it off, they are giving me run around and have not removed that coverage. Rip Offs.......... More
Buying a new car Since my car was written off I was in need of a new one as soon as possible. Exploring my options I ended up at planet ford to look at some used vehic Since my car was written off I was in need of a new one as soon as possible. Exploring my options I ended up at planet ford to look at some used vehicles. My sales person was Sara, and although I didn’t buy from her she was honest and thorough from the start. Any questions I had were answered without a doubt. Looking forward to doing business in the future with planet ford! More
Service dept and customer service Hi all, I bought new Fiesta from Planet Ford dealer Brampton in 2013 was so good that time for service and the way they treat customers, There is Hi all, I bought new Fiesta from Planet Ford dealer Brampton in 2013 was so good that time for service and the way they treat customers, There is recall on this vehicle which I want to get it done for 2nd time I left vehicle for 3 days and asked them to fix other issues along with it which I am willing to pay, After two days I wanted to find status on my vehicle made 3 calls they keep transferring phone to each other which happened 3 times spent about an hour just on phone call, finally I was told system is down they can't give me a status and I have to call in morning again, The service I requested was not done and service guy has to ask me apology which he still remembers the promise he made to me, sorry guys It was very hard! no respect for customers at all and I am driving recall vehicle with still issues there is no permanent fix hopefully God will be give a strength to buy another brand new vehicle! More
worst service ever. racist and lying service advisor. Hello, I recently bought ford fusion energi and was in a minor accident just after 900km on the vehicle. I was referred to Brampton collision auto ma Hello, I recently bought ford fusion energi and was in a minor accident just after 900km on the vehicle. I was referred to Brampton collision auto mall for repair by Planet ford. So today morning I picked up the repaired vehicle after 20 days and noticed a clicking/grinding noise while shifting gears from the knob(p->d,d->r,r->d or any other combination). There was another noise while turning the steering wheel but I wasn't sure about that one. So went back to collision center where they told me to go deal with planet ford as they did the work. The service advisor at planet ford (I am not sure what his name but I think it was Chris) checked the car and heard the noise. He went on phone to speak with collision center guys and asked a technician to look at the car with my friend in the meanwhile. Before even the technician returned, he told the collision center guys that there is nothing wrong with the car and my friend is creating an issue out of nothing. He himself acknowledged the noises and was talking behind my friend's back assuming that I may not even understand English. This is the most racist experience I have encountered. I am master's degree graduate from Canadian university with a 6 figure job. Has there been a Canadian person there with same issue, the response would never have been the same. He acknowledged the noise and went on to say that the car has been in an accident hence the noises. isn't it there job to fix the noises? The technician returned with my friend and clearly stated that " there is an unusual noise coming from steering and gears and definitely need to be looked at". He told us to go back to collision center and said the car has to come in from proper channels, worried about who is going to pay for it. So naturally we went back to collision center and the guys there called the service advisor at planet ford where he blatantly lied that the car is in perfect condition. After being harassed at both the places, the collision center manager took over and called planet ford again to get the car inspected on collision center's expense. But the amazing and kind ford service advisor said he doesn't want to deal with us and will not provide service if we go to drop the car. Hence, the car was dropped by collision center employee. is this the kind of customer service ford boosts about? The person didn't even have the basic human ethics let alone good customer service. This is the single most humiliating experience. I was anxious about buying a ford and all my fears have come true. I still don't understand why he denied to deal with me. There was no argument or any alteration with him. He answered our question and guided us the way about it. The fact that he was worried about money (considering he did a poor job in the first place, this should be of his least concern) and he had lied to our faces, he denied the service. Now that my 10 days old brand new car is sitting at Planet ford, I am worried that a person with such morals and ethics can resort to any means to prove his point. I am really worried and angry at the same that I had to deal with such a racist, lying and awful human who doesn't know a first thing about customer service. I hope someone will follow up soon and give me some peace of mind that at the end of all this hassle,my car will be in good shape. More
Looking for truck Sara Patania Is a great rep so helpful and awesome to deal with one of the best reps I have had dealings with and she is just an overall great person. Sara Patania Is a great rep so helpful and awesome to deal with one of the best reps I have had dealings with and she is just an overall great person. Ryan More
If anyone says Diagnostics - Just run away If any service advisor here utters the word Diagnostics -run away as fast as you can. It just means that you have have been targeted so that the adv If any service advisor here utters the word Diagnostics -run away as fast as you can. It just means that you have have been targeted so that the advisor can meet his/her monthly targets. Despite telling the advisor exactly what the problem was , I was charged $450+ in various diagnostics. In the end they found that the issue was what I had told them. More
2018 Ford F150 Purchased a 2018 Ford F150. Sara Patania was my Sale Representative and she was excellent! I highly recommend using her as a sales rep if you are look Purchased a 2018 Ford F150. Sara Patania was my Sale Representative and she was excellent! I highly recommend using her as a sales rep if you are looking to buy a new or used vehicle from Planet Ford. Sara took care of all of my concerns and issues without conflict and in a fast time frame. I was very pleased with her professionalism and pride she has for her job. She listened to all the features I was looking to have in my truck, gave great advise about my purchase and accommodated me accordingly. As I said before, I highly recommend her and will recommend friends and family to purchase with Sara as their sales representative in the future. More