Pfaff Audi

Oil consumption repair My 2010 Audi A4 was purchased from a VW dealership in Aug 2015. Two weeks of driving noticed oil light came on called VW (Richmond Hill) and told me t My 2010 Audi A4 was purchased from a VW dealership in Aug 2015. Two weeks of driving noticed oil light came on called VW (Richmond Hill) and told me to bring it in to add oil. Researching about Audi oil consumption problem I brought it to Audi Vaughan and ran test and told me it burns oil. Thanks to Audi they fixed my problem and provided me with great service. More

purchase new audi S4 Visited the dealership to see the 2015 S4 i had seen on Auto trader. I meet sales rep Jeff Heacock, who was more than willing to listen to my intere Visited the dealership to see the 2015 S4 i had seen on Auto trader. I meet sales rep Jeff Heacock, who was more than willing to listen to my interests and accommodate them. The staff was very well trained and had the ability to relate and interact on a very personal level. Very impressed and will be back David Strathy More

Bought a 2016 Audi A4 Great customer service. Easy to deal with. Biggest thing ever... WASN'T PUSHY. Car was delivered on time. Everything quoted was what we actually paid. Great customer service. Easy to deal with. Biggest thing ever... WASN'T PUSHY. Car was delivered on time. Everything quoted was what we actually paid. All in all the best experience, thank you Kevin Doner More

Awful customer service from the service "manager". Completely unorganized and inefficient when dealing with claims. I filed a claim for rust protection because my 2010 A5 is both surface rusting and co Completely unorganized and inefficient when dealing with claims. I filed a claim for rust protection because my 2010 A5 is both surface rusting and corroding in numerous areas. In April 2015 the claim was filed with the claims and service manager, Anthony Curia, only to find out in September that no claim was filed or sent in at all! When the claim was supposedly 'filed', Anthony told me that the decision would be made in 4 to 6 weeks at head office.. in Germany. (What?! Not true). He also treated the claim as if it were pointless, saying that they most likely wouldn't cover it and that if the rusting persists to full corrosion it would be my fault for waiting too long to fix it in the first place. Moving forward, 6 weeks pass and by not getting any response, I call the dealership to follow up. However, at this point I was told that the claim was probably still being reviewed by head office. (Understandable, these things happen.) However, weeks on end pass and my understanding leads to confusion. After a few calls later dealing with Audi's head office customer service (instead of the dealership), I then find out in September 2015 that a claim was never sent in and the whole process was a waste of time. Furthermore, I am currently in the process of waiting yet again because Anthony told the Customer Service Rep who dealt with my issue to "apologize to the customer" and he will be sending in another claim with urgency and that I would have a response within 3 days. I'm starting to think it is typical that it is now two weeks later and I am still in the dark with no follow up. I guess it is Audi's policy to treat particular claims lesser to others when they are not benefiting from it in any kind of way or feel like the issue is not important enough. Very displeased customer. Stay away from claims department and this terrible service manager. More

Excellent Customer Service with Shaun Henrick I brought my A5 in for service and dealt with Shaun Henrick. Shaun is very personal, informative and always kept me up to date. I wouldn't trust any I brought my A5 in for service and dealt with Shaun Henrick. Shaun is very personal, informative and always kept me up to date. I wouldn't trust anyone else with my vehicle. If you need service I would strongly recommend Shaun as your service consultant :-) More

Good test drive experience, disappointed about condition The salesperson was very friendly and accommodating. When I heard a noise during the test drive of a CPO vehicle he tried to locate the source of the The salesperson was very friendly and accommodating. When I heard a noise during the test drive of a CPO vehicle he tried to locate the source of the noise and removed the loose front model year plate. We then tried the vehicle again. However, at highway speeds I could still hear a noise. It seemed like something was going on with the driver's side front wheel. I was disappointed because I thought the CPO inspection would have caught something like this and it would be remedied before offering a vehicle for test drives. More

If you want your time wasted, incorrect parts, go here! I went in for a tire replacement (second time). On the first occasion, the tire had been ordered and then sent back so when I went to get my tire repl I went in for a tire replacement (second time). On the first occasion, the tire had been ordered and then sent back so when I went to get my tire replaced, i had to rent a car for about 3 days while they searched for the tire. Kind of waste of time when the problem was fairly simple but there was no communication between parts and service. OK, this was one time. Second time, they ordered the wrong tire (ended up blaming me for ordering the wrong tire, as though I am responsible for this, when I am not the expert) and was told to just come in and it would be "in and out". Unfortunately they kept me for one and a half hours before telling me they had ordered the wrong tire. For a busy professional, these episodes were a complete waste of my time. Their incompetency is something to behold. Won't going back there for service or sales. Wouldn't recommend this dealership for service unless you have a lot of free time on your hands. More

Oil change? I purchased an a3 back in 2009 I question if they are really changing the oil. I have been getting oil changes every 10000 to 12000 km. I had a min I purchased an a3 back in 2009 I question if they are really changing the oil. I have been getting oil changes every 10000 to 12000 km. I had a min oil alert appear on my dash after only 7000kms. Into the new oil. I took my car to another shop and had an oil change. 10000km. No min oil alert. I took my car to the shop again after another 10000km. No min oil alert. I took my car to Pfaff to fix the tints(under warrenty). And an oil change. 6500km later min oil alert appears on my dash. Anyone else have this problem? More