Pfaff Audi

This dealership is the most unorganized place of business I have ever dealt with. We scheduled service on Aug 3rd for an August 21st drop off date. This provided the dealership enough time to get all warrant I have ever dealt with. We scheduled service on Aug 3rd for an August 21st drop off date. This provided the dealership enough time to get all warranty estimates, Audi Canada estimates and loaner vehicles ready. On the day of drop off we were told that they still didn’t have approval from the warranty company and would have to get that EVEN THOUGH we had been told for 2 months prior, it was already a promised payment. Long story short, this particular week my husband and I had to be downtown for 3 days, as my husband is undergoing cancer treatment at Princess Margaret. The dealership was aware of this fact. We left our SUV there and went on our way with the courtesy car. While in the chemo daycare clinic today (August 23) I was harassed on more than one occasion, by more than one employee with demands of us returning the car immediately until they could gain approval from our warranty company. This was impossible for us. The courtesy vehicle was parked in a garage downtown, with parking paid to match the license plate, the keys were not on us - they were left at the hotel and we were already busy with his treatment. Imagine the stress that they were adding to an already awful situation for us. They then tried to tell me an employee from the dealership would drive our car home and wait for us to be done so they could come downtown to swap cars. What was the rush? You knew we would be back on Thursday. How could you add unnecessary stress to our current situation. Terrible as a business. Disgusting as human beings. So very disappointing on your parts! I’m supposed to be sitting with my husband as he has his treatment and instead of doing so I’m having to leave the room to speak to you REPEATEDLY, so I wouldn’t disturb him or any other patients. I’m actually baffled by this!!!!! More

I have been a csutomer for 18 years ,mostly good experiences. New ownership of this dealership throws all my good experiences out the window. 4 messages to service and no one calls back.I had to ca experiences. New ownership of this dealership throws all my good experiences out the window. 4 messages to service and no one calls back.I had to call the GM to get someone to call me back, surprisingly the GM didnt really sound too concerned that no one called me back. To their merit ,they fit me in the same week. They came back to me and told me, that they think they found the problem with my radiator fluid leak and quoted me a price. The bad thing about this quote is that they already had tried to fix this problem twice and charged me every time. Now they want me to pay again to try and fix the leak?? I asked the service advisor if he thought that was fair, he basically shrugged his shoulders and said there is nothing they could do for me????? I had already paid in excess of 1500 dollars with no results and they want me to pay again? What is wrong with this picture. When I purchased an Audi, I did not sign up to be the training program for their junior mechanics. Why does Pfaff Audi feel that they have no responsibility whatsoever when it comes to situations like mine? As long as you have a captive audience, you can play this game,but you have one less sucker to rob.VERY VERY sad about what has happened to this one time leader in the automotive industry.Good bye and fairwell. More

I just leased a 2023 Q5 - My sales person was great but after I had to deal with anyone else, the service went downhill. My SUV is making a noise and because the service department overbooked - they've ha after I had to deal with anyone else, the service went downhill. My SUV is making a noise and because the service department overbooked - they've had my vehicle for 2 days -so the inexperienced Service advisor took it upon himself to detect the issue and said that there isn't an issue - Not sure when he went to mechanic school but I ripped him a new one. The only reason he said this was because he knew my vehicle wouldn't be looked at again today. I don't appreciate the lack of service and the BS that comes along with it. More

Unbelievable. I leased my Audi A3 from here and only has 16K on it. I had my "check engine" light on for 2 days with many error messages flashing and the car did n I leased my Audi A3 from here and only has 16K on it. I had my "check engine" light on for 2 days with many error messages flashing and the car did not go faster then 5 klms per hour. Almost needed a tow. Brought the car in for service as they told me to do so, then got a call saying if we don't find anything to fix it would cost me at least $190, so I refused. I refused because the check engine light disappeared and I was worried that I would be paying the $190 plus. So I got an oil change "what? $291.00 on an A3??? Wow. The cost of labor was $190 per hour on an oil change. Really!!! So no diagnostics and an oil change that I could have done for 100 bucks. Nothing against the person(s) that just works there to make a living. THey were there just to explain the process and how it works. The dealership is the issue. They to change if they want people to go back. Never going back.... More

Pfaff made things right. We had a new set of tires put on when purchasing a vehicle off-lease from them. They didn't provide a wheel lock key and initially told me I would ne We had a new set of tires put on when purchasing a vehicle off-lease from them. They didn't provide a wheel lock key and initially told me I would need to purchase one. I was not happy and made that clear on this site... when the service manager learned of this, he reached out and made things right - put on a new wheel lock and gave me a new kit. More

Don’t buy a car from here. Agent doesn’t follow up when car is supposed to be delivered. I always had to follow up after the date passed. Came to pick it up and the agent wa Agent doesn’t follow up when car is supposed to be delivered. I always had to follow up after the date passed. Came to pick it up and the agent wasn’t here and the dealership had a different day. Brutal. 100k car and terrible service. More