Performance Ford

Best Experience!! Performance Ford made buying my new Edge a seamless experience! No high pressure sales - just friendly expertise and quick service! Sara was awesome a Performance Ford made buying my new Edge a seamless experience! No high pressure sales - just friendly expertise and quick service! Sara was awesome and I will use this dealership for all future car purchases! More

Excellent Just leased a 2019 Ford Escape. A most excellent experience. Mark Renaud was a very professional salesman and provided me with all the information I Just leased a 2019 Ford Escape. A most excellent experience. Mark Renaud was a very professional salesman and provided me with all the information I required. More

Satisfaction! This is my first truck, an F-150 but at least the 5th vehicle i have purchased at performance and there’s a reason i keep coming back and working with This is my first truck, an F-150 but at least the 5th vehicle i have purchased at performance and there’s a reason i keep coming back and working with mark renaud. Same great experience and 100% satisfaction every time. More

Leasing another Ford vehicle I just leased again another Ford vehicle that is perfect for our family. The Ford Escape meets our needs perfectly. The people we deal with at t I just leased again another Ford vehicle that is perfect for our family. The Ford Escape meets our needs perfectly. The people we deal with at the dealership are always very helpful to ensure we get the vehicle that we enjoy so much. More

LEASING A F150 AGAIN I just leased a new F150 last month, was able to get a few more options for a few dollars more per month. Mark is always helpful and willing to explai I just leased a new F150 last month, was able to get a few more options for a few dollars more per month. Mark is always helpful and willing to explain what is a available. He is upfront with details so you know what you are paying and what you getting for that money. So far, truck is running great. More

Purchased Lincoln MKX Purchased a vehicle the other day, they helped meet me with a price that both I and the dealership was happy with. Upon safety before my car was picke Purchased a vehicle the other day, they helped meet me with a price that both I and the dealership was happy with. Upon safety before my car was picked up, they notified me that their was a stone chip in my windshield and notified me it was going to be replaced before pick up. Even though I haven't even picked up my vehicle from them yet, I am extremely pleased with the courtesy and helpful advice they have given me. The salesman Jerry Hartford was personable, professional and even offered to look in his database for the value of the car that I had claimed on my insurance due to an accident, so that I knew the appraisal was inline with what it's current value is. I highly recommend this dealership and will work with a Rafih dealership again! More

F150 purchase with Toby Karchuk I have recently purchased a 2018 F150 through Toby Karchuk and Matt Brown of Performance Ford and am VERY happy with the experience. I have purchased I have recently purchased a 2018 F150 through Toby Karchuk and Matt Brown of Performance Ford and am VERY happy with the experience. I have purchased my Fords through Toby and come back every time because he consistently raises the bar! They worked their magic to achieve a great trade-in value and deliver a very fair truck purchase value. I highly recommend Toby for all your purchase needs!!!! Once again, Thanks to the Performance Ford team! More

Only Gave Them 1 Star Because I Can't Give Them 0 We bought a new F150 a few months back. They didn't have one with the trailer tow package in stock but promised to find us one, since we made it cle We bought a new F150 a few months back. They didn't have one with the trailer tow package in stock but promised to find us one, since we made it clear that towing our trailer was the #1 reason for the purchase. They finally said they'd found us one and told us the specs (assuring us it had the tow package!), so we agreed to purchase it. There were numerous issues on delivery day: (1) It had a different tonneau cover on it than we had agreed upon and paid for, so we thought it must have come with the better one and were thrilled. A few days after we had it home they called and said they had made a mistake and charged us another $400 to keep it. (2) It had no trailer hitch or wiring harness! They admitted it was their error (It had the back up camera so they had “assumed” it also had the trailer tow package.) and said we could book an appt for them to add the missing tow package. Well, we did that, and now months later we went to tow our trailer and discovered THEY HAD SPLICED IN A 7 PIN WIRING HARNESS BUT ONLY HAD 4 WIRES CONNECTED!!! No wonder our brake controller and 12 volt charging system aren't working. Now we have to purchase the proper wiring harness and, while we're at it, the OEM rear bumper socket (in order to mount the wiring harness properly, which they should've done in the first place), and fix this ourselves in a big rush before our camping trip! (3) Oh, and I almost forgot to mention....after getting it home and opening the tonneau cover right up, we noticed the new bedliner we had paid extra for was literally caked with mud. They had only washed a tiny area of it, just enough to make it appear clean when we had opened the tailgate at the dealership. There was also glue residue left all over the tailgate and the doors. They told us they would do a full cleaning when we brought it back for the missing trailer tow package, but when we brought it back they “forgot” to clean it again. We gave up and just cleaned it ourselves. I would not recommend this dealership, and will never step foot in there again...not to purchase a vehicle or for service, not even an oil change. On a side note, we have since purchased a second Ford vehicle. This time we took the short drive out to Ken Knapp Ford in Essex, where we were treated like gold and could not possibly be happier. We have found our new dealership! More

A pleasure. It's an excellent experience when a customer works with knowledgeable sale and service staff and that is what I experienced at Performance Ford. I hig It's an excellent experience when a customer works with knowledgeable sale and service staff and that is what I experienced at Performance Ford. I highly recommend this dealership. More

Service was horrible Went in to service bay all employees ignored me finally ask one stated he was busy will never go back and my family buys 1 vechicle per year on averag Went in to service bay all employees ignored me finally ask one stated he was busy will never go back and my family buys 1 vechicle per year on average More