Orchard Ford

Took my truck in for service, the staff were professional as you would expect. The low score comes from the blatant cash grab of the lease buyout. Maple Ridge ford, lease buyout inspection cost, free. Kelown as you would expect. The low score comes from the blatant cash grab of the lease buyout. Maple Ridge ford, lease buyout inspection cost, free. Kelowna ford, same inspection, $129. Orchard ford, same inspection, $700. Never going back to this place, you just lost a customer. More

They don't honor they deals they make. Don't go there they will promise one thing and change it after you are ready to buy. They will tell you they have a high rating and are all about the customer but they will promise one thing and change it after you are ready to buy. They will tell you they have a high rating and are all about the customer but when it cones down to it, they are not. More

Real people. Not your typical car dealership. They work WITH you instead of against you. WITH you instead of against you. More

Absolutely Amazing ServiceWhilst on a weekend visit in Absolutely Amazing Service Whilst on a weekend visit in lovely Kelowna, after having had to jumpstart my car, and suspecting that the battery had pac Absolutely Amazing Service Whilst on a weekend visit in lovely Kelowna, after having had to jumpstart my car, and suspecting that the battery had packed in, but not knowing for sure if it was that, I decided to let it be checked out at the Orchard Ford Sales Garage in West Kelowna, and received the best service ever. Tom was the one dealing with my car that day and made me aware that the next 2 or 3 days were ram-packed booked, but he said he would try his best as I still had to travel back to the Lower Mainland that same day, and certainly he did. Not only had I got a diagnosis that it was most likely the battery that had to be changed within a few minutes, I also received a call a few hours later to have it confirmed and to authorize the change, and then had my car back with a new battery in time in the afternoon to still allow me to travel. Big thanks to the Ford Orchard Team, and special thanks to Tom, who made it all possible. If it was for me, he should be given a pay-rise or at least a bonus of some kind for the efforts he made. Regards Holger PS: I’m in no way related to Tom, or had ever met him before, but I really mean it, and some people just deserve the special acknowledgement More

I booked an appointment for 10 am dropped car off at 930 went back at noon car had not moved ask what was going on beat around the bush and told me it was going in 1230 not happy as why make appointment.sat went back at noon car had not moved ask what was going on beat around the bush and told me it was going in 1230 not happy as why make appointment.sat for another hour to fined out it was a fuse was charged to outs labor for a fuse not happy.Wont be back to orchard ford.Will not buy another FORD IN KELOWNA. More

I have purchased over 30 vehicles in my life and this was by far the best …I can’t thank Mario enough to finish the sale over the phone we pad just awesome and Mark was a great help also ..will de back and w by far the best …I can’t thank Mario enough to finish the sale over the phone we pad just awesome and Mark was a great help also ..will de back and will also service it here ….well done you guys ….Regards Bill Wightman More

We walked inside and Reception was welcoming. Upon hearing our interest in looking at a used vehicle, Reception immediately arranged a meet with Jon Miller in Sales. Miller had a nice way about him, hearing our interest in looking at a used vehicle, Reception immediately arranged a meet with Jon Miller in Sales. Miller had a nice way about him, professional and patient. Kristen Sarabin, the Financial Service Manger, was also a pleasure to deal with. We look forward to years of business with Orchard Ford. More

superb from start to finish honest and helpful. right on point. had the vehicle to meet our needs and made all the right price adjustments to satisfy our buget. very competent an honest and helpful. right on point. had the vehicle to meet our needs and made all the right price adjustments to satisfy our buget. very competent and thoughtful dealership. an experience worth recommending. our purchase was under 25k and we were treated very very well. given the unseen and undisclosed disabilities we as buyers share orchard ford gets a bonus star rating in our experience! More

Great Service- Phyllis and Wallace B We had a few minor warranty issues on our 2018 Escape Ford and were very pleased with the excellent professional care we received from the service dep We had a few minor warranty issues on our 2018 Escape Ford and were very pleased with the excellent professional care we received from the service department. All the issues were taken care of and resolved. We appreciated the shuttle service provided. All the employees involved in getting the issues fixed were very efficient and professional. More

Non stressful My sales person Mathew McDougal is very professional, kind, friendly and knowledgable. Mathew asked some pertinent questions. He has put me in the My sales person Mathew McDougal is very professional, kind, friendly and knowledgable. Mathew asked some pertinent questions. He has put me in the vehicle that I wanted and enjoy driving. There was no pressure. Mathew and I have chatted since purchase and he always says "if you have any questions, please let me know". I would also like to thank Susan Wylie and Sherry (sorry don't know last name) for all your help as well. I would recommend Mathew McDougall and Orchard Ford Kelowna to my family and friends More