Over the past month I have had two opportunities to work with this dealership. I have been dealing with them for the past 7 years and my last 4 vehicles were nissans purchased or leased from the. Since the last leaase they have changed ownership and have been OK (not above par, just OK) until the last month. My Rogue came off lease and I decided to buy it out and extend the extended warrenty. I booked an appointment to get a service, check the transmission and get the safety and emmissions test. I had also indicated I was buying it and asked for them to have the finance person prepared when I dropped it off. Dropped it off at noon on Fri, and was brought over to the finance person who had no idea I was coming. After an hour I had everything signed and a full buyout amount (including extending the ext warrenty) which I went and got a cashiers cheque for and returned to the dealership within the hour and went home. I got a call late in the day saying my transmission had to be replaced but they would put it back together if I needed it. I should have been offered a rental for free as per my ext warrenty by I had another vehicle. I was told I should have it Mon or Tues. After me following up several times that next week I finally got the call on Thurs saying it was ready. Picked it up on Fri expecting to pick up the ownership as well since they were doing the emmissions & safety but no, I had to walk the paperwork over to finance to get the ownership and come back twice more to pick up the ownership. While leaving I reviewed the bill and noticed they had charged me over $90 to change battery in the remote which I asked them to look at and when I pointed it out they did remove that from the bill. Within a few days the alarm started to go off consistently. The wife called and spoke to the manager who offered to show her how to disconnect the battery since service was closed. When she got home it continued to go off and she diconnected the battery and in the morning bokked a service appointment and dropped it off. The next day they called back and acknowledged the issue was with the drivers door but they couldn't find anything wrong after checking it. She picked it up and received another $100 bill from them and paid it. When she got home I called the dealership to ask why this wasn't covered under the ext warrenty. I was told thay they had no knowledge that I had one (though I just extended it the week before through them) and if I had one it would have been covered. I got a call from the service person the next day indicating that it would not be covered because even though they admitted there was an issue, since they could not find the cause, it wasn't covered. Needless to say I lost it on them. I called Nissan Canada who indicated they didn't even show me as the owner of the car and asked me to jump through hoops as well and I got nothing for my time and effort.
So in short, they used to be good, then changed owners, have issues communicating internally and with customers for service, have no problems overcharging you and have identified some build issues (at least with the transmissions, 1 full service and 1 replacement in 80,000KM in 3 years). They may just of been having a bad month but I believe I have been overbilled before so be sure to check your bill when you get it. I know this will be the last Nissan I purchase or lease and I will think twice before bringing it to them in the future.