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O'Connor Dodge Chrysler Jeep RAM - Service Center
Chilliwack, BC
35 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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35 Reviews of O'Connor Dodge Chrysler Jeep RAM - Service Center
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Helpful January 19, 2024
Every person I interacted with from the time of booking, being greeted at the dealership and while I waited for my vehicle to be serviced was exceptional. Great communication with updates, courtesy car wash being greeted at the dealership and while I waited for my vehicle to be serviced was exceptional. Great communication with updates, courtesy car wash voucher, quick to get an appointment, and when I needed to call for questions after I left, Chris and Brad were there to help me. I felt at ease and safe with my vehicle in their hands and there is no other dealership I trust, and no better place to take your vehicle or buy from than O'Connor. I really like the family friendly atmosphere everyone brings, and the fact that not many dealership these days have shuttles while you wait or has car detailing. Customer service satisfaction!! Thanks guys! More
by Kelsey
November 21, 2022
Had problem with radio and apps. Person normally contacted away and was attended to by Bill Reid who stepped up to the plate. I needed problems rectified as was going out of area. Person normally contacted away and was attended to by Bill Reid who stepped up to the plate. I needed problems rectified as was going out of area. Bill spent considerable time and effort to ensure all down loads were up to date and was able to rectify the problem and my concerns. Am one happy customer due to Bill's efforts. More
by rdcurrie
Employees Worked With
August 22, 2022
Fantastic service. Fast and efficient. Took me in during their busy schedule while I was travelling from Calgary. They replaced my dying battery on my Town & Country Va Fast and efficient. Took me in during their busy schedule while I was travelling from Calgary. They replaced my dying battery on my Town & Country Van. I would highly recommend this business for all of your service needs. More
by Chuck H.
Employees Worked With
Sorry didn’t get the name of the Service Manager
August 12, 2022
Sadly my truck broke and needed a new engine. The service department were very helpful in trying to expedite the situation as quickly as possible. Chris was amazing and got me answers as quick as The service department were very helpful in trying to expedite the situation as quickly as possible. Chris was amazing and got me answers as quick as he could. After I decided to trade in my truck and get a new one Ebony in Sales took my “tick boxes” and within a short period of time came through with what I wanted. She was an absolute pleasure to deal with. She was very knowledgeable, listened to my concerns and came back with the answers, she was pleasant, down to earth and not ever pushy like I have experienced before with other dealerships. Honestly you are very lucky to have Ebony on your team. I am also grateful to your finance team, Richard, who walked me through every detail and made the whole process seamless. Thank you everyone. More
by Sue Vaughan Griffiths
Employees Worked With
Other Employees :
Chris from Service Dept
February 11, 2022
2002 Sebring, Lx 1 convertible, bought new, one owner, blew a fuse in Las, Vegas 2008, would no start, Sahara Chrysler, put in new fuse, stated it was a known issue. 2019, Chilliwack, Greek island parkin blew a fuse in Las, Vegas 2008, would no start, Sahara Chrysler, put in new fuse, stated it was a known issue. 2019, Chilliwack, Greek island parking lot, Sebring will not start, tow across street to O'connor Chrysler, diagnosis, need a new starter. I have Sahara Chrysler send service record and copy of campaign change to O Connor, but they put in starter anyway. I purchase the original starter core from o Connor and have it bench checked, no fault found, starter was not defective. Return findings to OConnor, give them starter to bench check. Drive home without inspecting under my hood. When I did open hood, the wiring harness tie downs were reinstalled. It the harness had been pulled into the fan blade I would have had an impossible task to prove shoddy workmanship on technicians part. I related my findings to dealer. Some anchor attachments were not resorted by technician and I sourced these myself and anchored the harness. Photos of this poor repair sent to O Connor. I was informed by service manager Sheldon, starter was indeed in good order and I would be reimbursed and compensated for the unnecessary repair. An agreement was established five months later. 2021 April I presented myself to dealership. Sheldon is no longer there. New service manager has no record of the compensation agreement, 3 oil changes, one complete detail in and out, hood and trunk, of a vehicle of my choice. Fortunately, I copied Shane O Connor on all correspondence, hopefully he will communicate with new service manager of the fact that when an employee terminates, company agreements remain in tact. This is February 8 2022, new service manager has not yet contacted me regarding my conversation with him 2021 September, 15 in this regard. I understand he needs some time to settle in to his new position and recover lost company email, agreements, and meeting with those members of O Connor Chrysler that might have privy to documentation. More
by GI Doormab
Employees Worked With
Sheldon, and his replacement
December 11, 2021
Love all the staff, easy to deal with. The sales and service are awesome . Everyone is friendly too service are awesome . Everyone is friendly too More
by Bubbles
December 04, 2021
The staff is so friendly and very accommodating. I had Canadian Tire tell us a certain thing was wrong and took car into dealership and they advised us nothing was wrong. So glad to have honest people wor Canadian Tire tell us a certain thing was wrong and took car into dealership and they advised us nothing was wrong. So glad to have honest people working there. Will be a regular customer from now on. Thanks. More
by Lsutter
Employees Worked With
November 19, 2021
This dealership is always ready to provide for my needs whether purchase or repair. Always greeted with a smile! whether purchase or repair. Always greeted with a smile! More
by Holly
