Northstar Ford Calgary - Service Centre
Calgary, AB
2,391 Reviews of Northstar Ford Calgary - Service Centre
Derrick, in the Service Dept. , provided excellent advice and service. He kept in touch, and kept us well informed through the day our vehicle was in for service. Definately reco , provided excellent advice and service. He kept in touch, and kept us well informed through the day our vehicle was in for service. Definately recomend the service. Phil and Sheila More
When I realized I left my purse at home they offered me other payment options and were even willing to let me go home to grab my card. This was sooo appreciated in an embarrassing situation. other payment options and were even willing to let me go home to grab my card. This was sooo appreciated in an embarrassing situation. More
Terrible Service (Stayaway from NORTHSTART FORD) - called two issues looked at on our Explorer. Described both over the phone - inoperable sunroof, intermittent bloodspot indicator default. Individual on the two issues looked at on our Explorer. Described both over the phone - inoperable sunroof, intermittent bloodspot indicator default. Individual on the phone told us $199 to take a look (totally fine) - booked time off work, arranged for kids, drove tandem with wife to drop the vehicle off only to be told when we get there nope... it will be two charges ($168 each) to have them take a look. What a waste of time - criminal, bait and switch tactics. So disappointing when a manager (Rob Meade) will not stand behind employees. Needless to say took it to a local shop (Silversprings Automotive) where they were more than happy to have our business and all of our FUTURE BUSINESS, and my families business, etc. Will not buy another FORD on this basis alone. Rant over... so thankful for the businesses out there that know how to deliver on customer experience! More
Damian always looks after Me ,, Red carpet service . Down to earth , easy to talk to. Thanks Damian and the girls in service as well. Cheers Warren Billing. Down to earth , easy to talk to. Thanks Damian and the girls in service as well. Cheers Warren Billing. More
The most unprofessional scamming automotive service department ever! Unethical or just actually poor mechanics. Would NOT recommend anyone take their vehicle to be worked on their unless you don’t mind department ever! Unethical or just actually poor mechanics. Would NOT recommend anyone take their vehicle to be worked on their unless you don’t mind being tricked out of your money and the vehicle not repaired More
Worst Experience Ever!!! I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to ad I took my car in for a recall issue, had to leave the car overnight due to parts being shipped. I was given a "courtesy" call the next Monday to advise me the car had been vandalized by the service director. No empathy or respect from the Service Director (Rob) who promised to call back and never reached me. 4 days have gone by, no call or response from anyone at Ford. Terrible customer service experience. More
No Ownership of Problem Created By The Service Department First off I would like to say that the two people I have talked to at Northstar Ford were professional and courteous. The supervisor I did not talk to First off I would like to say that the two people I have talked to at Northstar Ford were professional and courteous. The supervisor I did not talk to as he called my home number while I was at work and talked my wife. So, I recently had to have my transmission replaced at a cost of $8000. I took it to this dealership as I wanted to make sure I got ford parts since this is such an import part of the car. I have to say that I think I paid a premium for this replacement. I'm ok with this, however when I received my car back my transmission was working fine but I noticed that now when I am making a sharp left hand turn, like into a parking spot, the steering wheel now grabs about 3/4 of the way into the turning of the steering wheel and then allows me to turn the rest of the way. THIS WAS NOT HAPPENING BEFORE I TOOK IT IN!!! So I took it back in and now they are saying it is the steering box (Another $2400 labor included) and that there is no possible way that they could have damaged this unless it was dropped. However if you need to drop the front end of the vehicle to replace the transmission and then need to perform a front end alignment once it is back in, it seems to me that there can be lots of room for error. So how can I, in a six year old vehicle damage the steering box. I didn't take it out and drop it. Mike said that it can happen when it is up on their hoist saying that the wheels can sag. Even if this was true, would this then not make it their fault?? Does Ford not have hoists to properly lift the car without this sag? Sounds like a lot of excuses to me. My car has been up on a hoist many times when changing tires from winter to summer and have never experienced this. When asked about why this wasn't caught during the test drive, Mike said it was taken for a test drive but the tech may have only done right hand turns during the test. What??? To say that this cannot be this service department's fault is beyond my comprehension. Seems to me that they are covering up their own mistake. Needless to say I did not approve this outlandish service and am taking my car to my trusted service provider in which I should have taken it to in the first place. More
Hit and miss service Typically I had great experiences with Northstar Ford and was a loyal customer and would have happily stayed that way. My last service visit they for Typically I had great experiences with Northstar Ford and was a loyal customer and would have happily stayed that way. My last service visit they forgot to swap my winter wheels (half the reason it was in there and despite them being in the back of the truck), and upon picking up my truck I noticed a large horseshoe crack across my windshield. I went back inside to let them know and ask what my next steps were. The lady apologized and took some photos and assured me somebody would contact me within a day or two. A week goes by and no word, so I decide to call in, at which point I left 3 voicemails with the lady I spoke with (customer service representative no less) over the following week, with no response. Finally I get a hold of the customer service manager after letting them know I was receiving zero response. They promptly apologize and I fill them in and they agree to get back to me the next day, at which point they inform me they don’t cover window cracks from their service test drives and that I sign off on that in the fine print. They tell me they will see what they can do to replace it at a discount – which I appreciate and feel is fair. I follow up after no call back, am assured again they will get to it that day and that they forgot, and it has been no word since – happily forgotten. I understand these things happen, but aside from expecting a Ford service employee to drive my vehicle at least like I would if not more carefully than they would their own, I would have appreciated anybody being honest there was a 4 foot unmissable crack across my otherwise uncracked window before having to see it myself, or having any of the 3 people I talked with having any accountability to uphold the customer service they offered me. I accepted that I signed off on window cracks without reading the fine print, and am typically very forgiving and understanding but I will be taking my services elsewhere and further out of my own way after this experience, which has also contributed to me buying a non-Ford SUV instead of the Explorer from Northstar as I had planned. Typically had great service but only feels that way now when they are getting good business from you. More
Do NOT service here. I purchased a 2016 F-150 about 6 months ago. Since I had bought the truck in Edmonton and I live in Calgary, I wanted to maintain it at a local dealer I purchased a 2016 F-150 about 6 months ago. Since I had bought the truck in Edmonton and I live in Calgary, I wanted to maintain it at a local dealership. I live about 10 minutes away from NorthStar Ford, so I thought I would give them a try. The first experience there was for a loose fender flare that the dealer "forgot" to mention when I purchased the truck (surprise). After a quick chat with a service advisor Ziad, he came outside to look at it and determined it would be best if I try a push clip ($3 part) first before booking it in. This fixed the problem are therefore made me come back to service again. The second service was where things turned sour. To begin, I came in for an oil change and planned to wait for the truck. The service was relatively quick and everyone I interacted with (including Ziad) was great. However, upon picking up the truck, I noticed that it was not washed and the technician left grease and oil all over the front of my hood. Unfortunately, I was in a rush to leave for B.C that afternoon and didn't get a chance to speak with anyone regarding that. Fast forward to last Friday, I brought the truck in once again for a tire change and this was the last time I'll be returning to Northstar. After dropping the truck off at 10 a.m, I was told it would be about 2 hours for the service. In addition to that, I asked them to install LED headlights on the truck and was told this would be an extra half hour per side. I got a phone call from Ziad saying that the tech had to take off the entire headlight assembly along with the grille to put in new bulbs? Doesn't seem right. So we did not end up installing the headlights. It was not until 4:45 that afternoon that I was called and told it was done. How did 2 hours turn into over 6 and a half? And only the tire change? Once again I picked up the truck and it was of course not washed. I understand when it's busy and people rush, it was a Friday and everyone forgets things. However, upon closer inspection, I saw that the tech had left grease, handprints, and oil all over my wheels. Not a small amount either, enough that they would notice it. This was on all 4 wheels. I was so annoyed by this, but the service department closed at 5 and it was past 5 at this point. I shouldn't have to spend half an hour cleaning my truck of oil and grease every time I bring it in for a service. I have NO bad things to say about Ziad my service advisor as he did the best he can, but waiting over 6 hours for a tire change and having my truck returned to me even dirtier than it was when I dropped it off? I do not expect perfection, but I do expect that when I bring in my truck and spend my money at your service center, I will receive the respect I deserve as a customer. When I pick up my truck even dirtier than it was when I dropped it off, that shows me that you could not care less about my business. I always bring in coffee and donuts for the service staff, so I expect at least a bit more care to be taken. Not acceptable. More