Northland Chrysler Jeep Dodge

We bought a Jeep Wrangler Limited 3 month ago, were talking about one for quite a while and the old car was "ready to go". Kolby was right from the start professional, helpful and very friendly. We v talking about one for quite a while and the old car was "ready to go". Kolby was right from the start professional, helpful and very friendly. We very much enjoyed doing business with him, he also called a few weeks after the sale to see how things were, if we had any questions.... Absolutely love the Jeep, great ride, very comfy, good gas milage, awesome on the wintery roads we have at the moment.... Thanks Kolby for doing such a great job. More

The service times at Northland Dodge until you get your vehicle back are terrible. The tire pressure sensor quit a few weeks a weeks after we bought our new Jeep. Brought the car in for service the first vehicle back are terrible. The tire pressure sensor quit a few weeks a weeks after we bought our new Jeep. Brought the car in for service the first day in the morning, phone call late afternoon "couldn't get your car in today, we try tomorrow". Dropped the Jeep off next day 7:30am, called in the afternoon to check - "yes, car is ready to go. But we couldn't fix it, have to order a part....". Northland was supposed to pick me up after work at 4:30pm, well no one there when I got out off the office... 4:45 called Kolby our Salesperson and he picked me up personally - Thank you Kolby! Got to the dealership at around 5pm, went to get my keys, service person: "sorry not out of the service area yet, we just took it in" - well how much sense does that make if they tell you earlier in the day it's ready? Had to wait until 6:30 to pick up a Jeep which was at the dealership since 7:30 that morning, and in the end not even fixed.... 2 weeks later - ordered parts in. Made appointment for 7:30 in the morning to have the sensor exchanged. Told the service guys I would need the Jeep back at 5pm at the latest, as I had an appointment that evening. Called at 2:30pm to check - "yes, the car is fixed, paperwork finished and ready to go. You can come and get it anytime". Shuttle came right at 4:30 this time, got to the dealership, went to pay and get the keys... "sorry, we are not finished yet, the paperwork from the service guys not ready yet... takes a while sometimes". Told the lady that I had called ahead to MAKE SURE all is ready, well her words again "yes, but our paperwork takes a bit here". Asked her what the hold up was, she "well we need time to finish our paperwork". So apparently the service department needs from 2:30 to 5:30 (when I finally got my keys, and my appointment was missed) to finish paperwork????? In all my year of driving, this is the most unorganized and unprofessional car service department I have ever experienced. If not for the distance I would definitely go to Quesnell to have my Jeep serviced. More

I am very happy with the customer service I have received from Northland Dodge. I was able to look at their used inventory on their website and get lots of information prior to even walking into the dealersh from Northland Dodge. I was able to look at their used inventory on their website and get lots of information prior to even walking into the dealership. When I went into the dealership the next day, I was happily greeted by Kaitlyn Morris, one of the saleswomen at Northland. She had the vehicle I was interested in warming up outside ready for a test drive. She was very knowledgeable about every detail of the vehicle and was able to answer every question I had for her. Once I fell in love with the ride, we went inside and talked about my options in regards to financing. She was able to lower the price for me and work out a few payment options that also would work. She really took her time with me as this was my first ever bigger purchase and I was nervous and indecisive. I have not been to many dealerships and ones that I have visited in the past put a bad taste in my mouth, but working with a female in sales was quite refreshing and I am grateful that I was able to work with Kaitlyn. I have already told my friends and family about Kaitlyn as I am blown away by her customer service. I know if I have any problems or one day in the future if I decide to upgrade or trade, I will not go any other place! More

My experience at Northland Dodge was fantastic thanks to Kolby Crocker. He was very helpful and knowlegable and made me feel very secure with purchasing a vehicle at this dealership. He went above and beyon Kolby Crocker. He was very helpful and knowlegable and made me feel very secure with purchasing a vehicle at this dealership. He went above and beyond to make sure everything was done and I was completely satisfied. Thanks Kolby. More

I walked in October 10, 2013 I was looking for a Van or small truck. Yet I bought a 2014 Jeep Patriot. I have always liked a Jeep but found it was out of my price range for buying a new vehicle. There w small truck. Yet I bought a 2014 Jeep Patriot. I have always liked a Jeep but found it was out of my price range for buying a new vehicle. There was no small trucks and the vans well I was unsure of. I asked Colby about the while Jeep parked out front it had caught my eye. White was not what I was looking for but it looked pretty "RAD" on a Jeep. I looked at the sticker price and thought oh geeesss.. what am I doing? Once again I felt it was out of my price range. My parents had bought a brand new Jeep Cherokee years ago and were very happy with the Jeep. My mom said they go through snow like a tank and last forever if you take care of them. Yes, I decided could I possibly make this work? Colby was so efficient and professional in making this happen for me, he made everything run smooth. I was left with no doubts when dealing with Colby. The best thing was he did not push or force me to make a decision my mind was made up when he showed me the perks and quality of the new Jeep Patriot. He did not leave anything out. I even got a sweet deal with the new rims I purchased from Northland for my Winter tires that they put on. We wheeled and dealed as I had a 2007 van to trade in. I would have liked to have gotten a little more for the trade in but in all, it was pretty reasonable. I had a good trade off with a affordable bi-weekly payment for my new Jeep. I was leaving the dealership very happy! All in all, this was not my first experience in buying a new vehicle from Northland Dodge. I had purchase a new 1997 Dodge Caravan that lasted me 15 years. I felt I had got my moneys worth so it was no surprise when I landed back there for my next new vehicle. Everyone there was more than helpful, right down to insurance, private or not? Insurance, finances, policies, guarantees, right down to the sales dept. for new rims and mud flaps to a ride safe and sound home. As well as all the Dodge team, but I have to give my applause to Colby, because even days later after I purchased the vehicle on Oct 11, 2013 I was coming back in for one thing or another he took the time with me and made sure things were right. I had forgotten what all is involved when buying a vehicle. He still checks in with me to make sure everything is alright... I would definitely refer anyone to Northland Dodge hoping they would get Colby to help them with their fabulous investment purchase. One happy customer :) More

Walked into the dealer not entirely certain of what I was looking for, after alot of discussion we came to an agreement upon what would be the best vehicle that would fill my needs. After the vehicle choic looking for, after alot of discussion we came to an agreement upon what would be the best vehicle that would fill my needs. After the vehicle choice was made the work started as to get me into it for the price I was willing to pay. Kolby worked with the sales mgr. and the Finance guy to make it happen. I am happy with my purchase and have no problems sending my friends and family to see him. I am not an easy person to please yet the crew at Northland made me happy as well as my wife, who is not as easy to please as I am. Thank you More

I spoke with Kolby several times over the last two months about replacing my 2007 GMC Sierra with a new or newer vehicle with a warranty. When I finally decided to make a purchase I gave him a general idea a about replacing my 2007 GMC Sierra with a new or newer vehicle with a warranty. When I finally decided to make a purchase I gave him a general idea about the type of vehicle and option package I was looking for along with some pretty definate numbers in terms of total price and monthly payments. He came back with exactly the vehicle and at the price and payment I wanted , the deal also incuded winter tires . Overall I was very happy with the purchase and customer service and I trust that Northland Dodge understands the importance of continued customer care after the deal is done. More

My experience at Northland Dodge was more than i expected. Kolby Crocker displayed interest in helping me fine the vehicle that i was looking for. He was very helpful and knowlegable in answering an expected. Kolby Crocker displayed interest in helping me fine the vehicle that i was looking for. He was very helpful and knowlegable in answering any and all questions i had. I felt he kept my interests in mind when he found the vehicle that was within my budget. I had looked around at other dealerships but felt that i was being taken care of by Kolby. More

My experience was great! Kolby went above and beyond for me,he was very real and got me into what I was looking for also kept following up to see if I was totally satisfied and I am thanks kolby! me,he was very real and got me into what I was looking for also kept following up to see if I was totally satisfied and I am thanks kolby! More

I wasn't even really looking for another vehicle. However when I visited Northland Dodge on the Thanksgiving weekend I was greeted by Kolby, he didn't put any pressure on me, as I think he knew I was However when I visited Northland Dodge on the Thanksgiving weekend I was greeted by Kolby, he didn't put any pressure on me, as I think he knew I was just browsing around. I saw the jeep and he offered to show it to me and offered for me to take it out for a ride. I didn't really have much time that day and Kolby offered me his card and said that if I changed my mind, I could just call or send him a text. Within about an hour, I knew I had to go for a ride in it! Kolby had the jeep warmed up and gassed up when I came back. Went out for a ride and within 5 hours I had a new to me Jeep! I liked Kolby's style of sales, I felt no pressure and the deal was done in a very professional timely manner. He also has called a few times to make sure everything is going well and just to see how I was enjoying my new vehicle. Thanks again Kolby, will be sending people your way!!! More