The evening that we picked our vehicle up from the lot, it broke down on the highway home. We found out later that the vehicle would not start for them after washing it for delivery. They called around to other dealerships to find a solution however, when we arrived that evening, we were not made any the wiser to the issue they had earlier in the day. They then put my family in jeopardy by handing over the keys that evening and allowing us to drive away knowing full well that there were issues. The vehicle broke down on the side of a highway within 30 minutes and we were stuck for a couple of hours at the side of a busy highway till a tow truck arrived.
We have had to fight with the dealership ever since to have the vehicle repaired properly. When taking the vehicle to another dealership they advised that it should have never been put on the lot for sale in the first place. Now, the vehicle is again in the shop to fix a problem that occurred from the first time it broke down, the work they completed was done improperly. The above employees refuse to call us back, e-mail or contact us in any way to help with the situation. The dealership sells cars that are not ready for the road, do not have the knowledge to fix said cars properly and the contacts are unwilling to assist in rectifying any problem. The worst dealership experience I have ever had. We have also contacted Chrysler Canada to advise them of the type of service we have been given and all that we have received in return is a letter stating we are sorry you have had issues but we can not help and please contact the dealership manager who is Moe Sahakian. Who does not care about us in any shape or form.
We are a young couple with young children, we of course will never attend this dealership again and will never buy a Chrysler product in the future, neither will our children. So in the end who is the loser?