Newmarket Hyundai

SALES Exceptional service provided by Clarence Walker. He was prompt in following up on my inquiries and questions. He provided a detailed overall experienc Exceptional service provided by Clarence Walker. He was prompt in following up on my inquiries and questions. He provided a detailed overall experience and ensured I knew about the "extras" that is available to me. I am very happy with the service I received. Keep up the great work Clarence. More

Terrible customer service I had parts ordered and an appointment set up. Payed to tow my vehicle there as they guaranteed it would all be taken care of by end of day. No one ca I had parts ordered and an appointment set up. Payed to tow my vehicle there as they guaranteed it would all be taken care of by end of day. No one called me to update me during the day as they said they would. I showed up to pick my vehicle up at end of day when he work was supposed to be done. The vehicle was never even moved. No one even began paperwork on it. Cost me a tow bill and a day off work, close to $600.00. What a nightmare! Vehicle is still not fixed. I was left stranded. I can not believe how horrible the customer service reps treat and talk down to customers. Horrible place to go! More

Worst dealership I purchased my Tucson in 5 years deal, but I ended up it's 6 years deal instead! Not only that, I took my Tucson to the service department. I was advi I purchased my Tucson in 5 years deal, but I ended up it's 6 years deal instead! Not only that, I took my Tucson to the service department. I was advise I need to get my stabilizer done, so I did; but the same problem didn't solve, my car was still shaking. I ended up taking my Tucson to other mechanic, and I have been told the problem it come from the rotor. I spent few hundreds dollars to fix something I didn't need to fix, thanks for the wrong doing from Newmarket Dealership service department!!!!! More

Friendly atmosphere, happy smiling sales associates Went to the dealership because of the positive reviews about sales staff i.e. Daniel Forte, upon arrival we were met by happy smiling staff, met with Went to the dealership because of the positive reviews about sales staff i.e. Daniel Forte, upon arrival we were met by happy smiling staff, met with Daniel and he assured us that even though he was in a different position Katie would look after our needs. We let Katie know what we were looking for she then let us go for a test drive , all of our expections were met. The deal process was painless and easy to understand they understood our position and we understood theirs. A deal was reached, thanks to Katie, Daniel and Lyle More

Rude salesman My daughter (almost 19) was interested last week on purchasing a 2016 Elantra. She works as a server earning $800 a week The salesman suggested she g My daughter (almost 19) was interested last week on purchasing a 2016 Elantra. She works as a server earning $800 a week The salesman suggested she get a better job and "come back when she did". My daughter called me in tears My daughter was instantly approved by another dealer yesterday and purchased a 2016 vehicle As a previous purchasedr from Hyundai Newmarket in the market for a new car, I would no longer purchase or recommend this dealership based on his disgraceful and unprofessional behaviour More

Excellent I never thought buying a new car would run so smooth and fast! I bought a 2017 elantra gls and I absolutely love it!! Dan Forte was wonderful to deal I never thought buying a new car would run so smooth and fast! I bought a 2017 elantra gls and I absolutely love it!! Dan Forte was wonderful to deal with and I recommend anyone looking to buy a new car to ask for him. Dan is easy to get in contact with and was very accommodating with my schedule. Keep up the great work!! More

Love my Sonata Last week I purchased a 2016 Sonata from Dan Forte. Very nice guy to deal with. Very knowledgeable, personable, and answered all my questions. We d Last week I purchased a 2016 Sonata from Dan Forte. Very nice guy to deal with. Very knowledgeable, personable, and answered all my questions. We dropped in late one evening, and he stayed late to accommodate us. We were not finished our shopping around for cars, and when we finally decided to go with the Hyundai, once again, we arrived late in the evening. Once again, he stayed late. The car was perfectly presented upon pick up. It was a pleasure dealing with Dan. Thanks, I love it! More

2016 Santa Fe Disappointment Hi Everyone, My husband and I are very disappointed, dissatisfied and feel a little bit cheated on my purchase of the new 2016 Santa Fe. Originally, w Hi Everyone, My husband and I are very disappointed, dissatisfied and feel a little bit cheated on my purchase of the new 2016 Santa Fe. Originally, we did our research and walked into the Newmarket Hyundai to purchase a new 2017 Santa Fe basic model on Tuesday, June 21st. The sales rep and manager greeted me and suggested that we should purchase a 2016 model with a premium package @ $29,699 instead because they had 2 units in stock and will give me a good deal for it. The 2016 model had an upgrade package from the base model however the financing is 2.5% instead of 0% for all 2017 models. The discount they had provided showed my monthly payment is about $10 different (2016 model @ $414/month vs 2017 model $404/month, without the detailed breakdown). So We decided to go ahead with the purchase of the 2016 Santa Fe. However, then they suggest that we could extend the warranty to 84 months with the Extended Warranty Package $3200 (including oil changes and filter changes), Rust Protection Pkg @ $1198, Wireless Protect @ $498 (which my insurance company doesn’t recognize), Nitro Wheel Locks @ $159.90 (which I may purchase winter tire that will become useless since I have a child), all in all bringing the total to over $40,000. We thought we were dealing with a good Hyundai dealer that is giving us a great deal and didn’t see why we would not purchase these additional services. So we agreed and signed off. Since the 2016 model was in house the dealer could process the paperwork the same day and we were able to pick it up. After picking up the car and my husband was finally able to look at the numbers in detail, and have my spread sheet and computer to work out more detail comparison, he realized that we could have purchased the 2017 model with the same premium package upgrade and pay the same monthly payment. As a result, we feel like we was conned to purchase an older model and not able to get the color car that we wanted as well. We called the dealership the next day after realizing the situation and then went in person the following day to speak with the sales rep about our dissatisfaction and asked them to verify my comparison and indeed the numbers came out to be the same. They told me they would check with the GM to see if they could provide some free services to compensate for this situation. The GM his name is Braden didn't even call us until we complaint to Hyundai Canada. After my husband explain about the situation "He say to him...No one force you to sign the deal". As you can see this Dealer doesn't care about your concern. On another note...I purchased the extended warranty which come with oil services and the sales rep told me that when I pick up the car the dealer is supposed to schedule an appointment for me. However, nothing was scheduled when I picked up the car and I still haven't received any phone call regarding this. Again, this led me to believe that the dealer only cares about making the sale and doesn't care to follow up or ensure the customer is satisfied with their substantial purchase of product and services. More

Damaged vehicle Terrible dealer We purchased a 2013 Sante Fe in 2015. We just took the vehicle in for some minor repairs to the front bumper and found major damage u Terrible dealer We purchased a 2013 Sante Fe in 2015. We just took the vehicle in for some minor repairs to the front bumper and found major damage under the front bumper that has been put together with tape and glue. Newmarket Hyundai has sold us a vehicle that has over $3000 in damage under the front bumper and now are telling us they had no idea at the time of sale. They are willing to pay some of the costs but goodness how can any dealer not know that they have a car like this on their lot without doing a safety on the car More

WORST DEALERSHIP EVER!!!!! This has to be the worst car dealership I have ever dealt with! I need to change my vehicle as my current Hyundai Santa Fe is too small for my growing This has to be the worst car dealership I have ever dealt with! I need to change my vehicle as my current Hyundai Santa Fe is too small for my growing family. I called this dealership and spoke with I believe Bob. He seemed really nice and took all my information, then told me he would call me back and never did. I followed up myself a few days later with the dealership and left him several messages to call me and I never received a call back from him. I was getting annoyed at this point... SO I called the dealership back two days later and asked to speak with another sales man and was directed to a gentleman named Mark. Mark also seemed really nice and took down my information, and he said he would call me shortly....and guess what..... HE NEVER called me back. So, I figured I did not get a call back because this was during the weekend and they must have been busy. I then waited a few more days and called again and left Mark a voice message.. and I STILL have not heard back!!! This is absolutely the worst dealership, with the worst customer service! I really do not like giving reviews, but this incident totally pisses me off and deserves a bad review. This intentionally ticked me off because I am a serious buyer and really in need to upgrade my vehicle, I myself as a consumer was chasing the salesman to get more information regarding pricing so that I could buy a vehicle from them......pathetic. All I have to say is I am extremely disappointed and will take my business elsewhere! Sincerely, A REALLY pissed off consumer More