Myers Volkswagen

Once again, Markus Beyritz, from the Myers Volkswagen sales department, made our recent car buying experience a truly pleasant one! As satisfied customers of Myers VW for years, this is our fourth car sales department, made our recent car buying experience a truly pleasant one! As satisfied customers of Myers VW for years, this is our fourth car we've purchased with Markus' assistance. My husband and I continue to be impressed with his professionalism, respectful approach, honesty & great personality! Client service oriented, Markus' product knowledge and attention to detail are notable to say the least! He certainly prides himself on giving his customers a great shopping experience! Given the excellent service we've received from Markus Beyritz over the years, we highly recommend him to anyone seeking a hassle free and satisfying shopping experience! More

My wife and I were pleased with the experience in buying our new car. Our salesman Markus Beyritz was a referral from our neighbors and we were very happy to deal with him. He made us feel comfortable with our new car. Our salesman Markus Beyritz was a referral from our neighbors and we were very happy to deal with him. He made us feel comfortable with no pressure. We would definitely recommend Markus if buying a new car. More

I had two great service experiences at Kanata Volkswagen in the last 6 months. They have a new General Manager and Service Manager. Customer service is very important. The technician was excellent. Ver in the last 6 months. They have a new General Manager and Service Manager. Customer service is very important. The technician was excellent. Very professional, knowledgeable and took the time to talk to me and my daughter(her car) personally. I am a senior and have been dealing with cars for decades. Believe me, I know what good service looks like. My experience was excellent, but I wish the vehicle didn't need any repairs! More

Had I known that the service Department give this little of a xxxx about my time I WOULD HAVE NEVER BOUGHT A CAR HERE I have had three visits to this “Dealership” and Weill here they are please note these of a xxxx about my time I WOULD HAVE NEVER BOUGHT A CAR HERE I have had three visits to this “Dealership” and Weill here they are please note these are appointments that I had set well in advance to give people context Visit 1 just an Il Change it only took 4 hours and then at the end I didn’t t even get some sort of Comp half price we will get you next time NOPE so I watched at there feeling sick to my stomach like I had just given them money for what VVIST 2 was and OIL Change and Tire swap winters on summers off that took 7 Hours Brock one of the sales guys managed to get me a 50 percent off the oil change again hardly worth it and when I asked what the xxxx was taking so long as my appointment was for when they opened so I should have been the first car in xxxx I d even take 3rd car in I saw customers show up after I did and leave well before back to the above point when I asked what was taking so long the manger walk out after I clearly show signs of being In raged and says oh yah there was a software update on the Tiguans again I do t care at this point I m about to storm in there and take my keys back and Visit three I did not even test I made them Uber me home and call when it was done and that was done within a below average time but nothing ludicrous as the two previous visits I have and oil change and tire swap today and if they jerk me around I won’t be coming by again to be honest wish I never bought the car in frist place casue you walk it you just get that feeling that they don’t care about you your time or you know other things you may have to do they all seem to be walking on the beach and to who ever from the dealership ship I’d going to read this my Name is Admir Lizalovic 2019 Tiguan I was unable to login with my google account More

Wonderful, professional service! I was looking for a vehicle that had more safety features, while performing well. The Sales Manager knew his stuff, and was quick to point out the benefits of VW safety vehicle that had more safety features, while performing well. The Sales Manager knew his stuff, and was quick to point out the benefits of VW safety and performance features including the incredible warranty. They took their time with me, and I didn't feel pressure like I usually do at other dealerships - it was a great team atmosphere. The transaction was seamless while respecting COVID protocol. And the best part? I absolutely love my new 2020 Tiguan Highline R-line! The GPS integrated into the virtual cockpit display just above the steering wheel is so much easier than having to glance over at the central display, and the Fender sound system rocks! Not to mention the panoramic roof, crystal clear back-up camera and upgrades to the blind spot monitors. I feel so much safer in this vehicle, and it looks amazing too! The team even helped me pick the colour. Great service. 5 stars! More

Went in for a wheel alignment . When I left after the work the steering wheel was more off center than when it went in. Took it back ; it spent the day there and when I picked it up it was the same. Got work the steering wheel was more off center than when it went in. Took it back ; it spent the day there and when I picked it up it was the same. Got home and took pictures of the adjustment bolts on the tie rods. One had been touched with tools the other not. So the toe my be right but they adjusted the wrong side so they doubled the steering wheel error. Tomorrow I will have to adjust both sides exactly two center the wheel hopefully without introducing error back into the alignment. And I only had to pay $158 plus a $5 tip to the Uber driver for this gong show. I'm so glad this is my last VW. More

Shady dealership. Sales Rep (Alex) was nice and professional, nothing to say against him. He used the regular sales tactics, but nothing too shady. Problem was with Sales Manager. He changed intere professional, nothing to say against him. He used the regular sales tactics, but nothing too shady. Problem was with Sales Manager. He changed interest rates thrice during our time there, held us back which prevented us to going to our dealer of 2nd choice (as we wanted to rule out our last option) as they closed 25 minutes past our time there. Furthermore, I just hung up with manager who called me this morning, arguing with me about sequence of events. Whatever you do, there are better, unshady dealers out there. VW dealers are plentiful in the region, go try others. Alex, I am sorry you got screwed over by your manager, it sucks. More

Nothing good about this dealership. Poor service. Rude service. Took forever to fulfill my requests. Avoid. If you're looking for unprofessional service, and don't want to be treated like a person who jus service. Took forever to fulfill my requests. Avoid. If you're looking for unprofessional service, and don't want to be treated like a person who just bought an expensive vehicle, go here. Otherwise stick to another VW dealer. I'd give 0 if I could. DO NOT GO HERE. More

Had my car serviced here July 2 and noticed few days later that my rocker panel and side skirt of my GTI was dinged due to not hoisting it properly, went back and was told that since there was no yellow later that my rocker panel and side skirt of my GTI was dinged due to not hoisting it properly, went back and was told that since there was no yellow paint marks were present it cant be confirmed for sure that it was them who did it. Even tho the car had been only on their hoist last time. Everyone from service Katryn Hall to GM Trevor King flat out denied responsibility. I dropped off my car without any issues only to have my car damaged by these guys and are not willing to own up to it. My suggestion go to Taylor creek or Bytek avoid their service department at all costs. They went to say that I must have hit the curb denying basics laws of physics or common sense. The whole point I take my new car to dealership is to avoid this type of stuff but now for them to tell me that it wasn’t their fault makes me livid. Damage isnt something that a paint-less dent removal cant fix however ,making me feel like that I am asking them a favour even tho damage happened at their dealership. Unable to provide me with footage as apparently no cameras are in work area or service bay. Car was maintained always at the dealership and will be pursuing this further till this is resolved. By the way car was dirty after the service, with fluid stains on windshield and car wasnt washed upon pick up. So if you are still brave enough to risk you car being fixed please take before and after pics. I gave them a chance to make it right only to be told that “they are not responsible if damage is sustained at dealership for which they make every sign a document while dropping off their car for servicing” which I thought was just an estimate as per service mgr Sd after that it was liability waiver. Dishonest service backed by dishonest management . More

Poor communication about service work and warranty. After only 3 years, cup holder broke from simple cleaning. Asked them to look at it, told it was an easy simple fix - not a big cost. All the while,t After only 3 years, cup holder broke from simple cleaning. Asked them to look at it, told it was an easy simple fix - not a big cost. All the while,they had no problem telling me I needed brakes, a fix to stabilizer (all that would cost money not covered under warrenty). Next time in, asked them to look at the cup holder - told simple fix but couldn't be done then, not enough time. Last time in (warrenty has now expired) I receive a quote over the phone - cost will be 500$, not a simple repair, not covered under warranty. Not ONCE, was this information put on service record. Cup holders are defective and they should be replacing them all, no cost to consumer. More