Merlin Ford

4 years ago........ 2014 Point form as it's old news now... service dept techs are hopeless old retired sales mgr should have retired sooner (like 2010) !! service writer Point form as it's old news now... service dept techs are hopeless old retired sales mgr should have retired sooner (like 2010) !! service writer didn't know how many kms i should be with oil changes, disagreed with techs.... service staff turnover very high at the time sales didn't disclose all damages and repairs, they didn't have to, now 2018 they would have to I may buy again here, in a perfect world I'll Never get service again here More

Great Dealership Everyone was friendly and joyful and treated me with respect and listened to my wants and needs. would recommend to everyone i know. extremely happ Everyone was friendly and joyful and treated me with respect and listened to my wants and needs. would recommend to everyone i know. extremely happy with my car and with all the staff 12/10 More

Fantastic When they say " Its that simple" It really is! Some of the greatest Sales members I have seen From management to wash bay everyone one is super fri When they say " Its that simple" It really is! Some of the greatest Sales members I have seen From management to wash bay everyone one is super friendly Not your typical push sales, Its a professional hostile atmosphere Would strongly recommend this Store to anyone! More

Terrible Service The service department is a complete joke. My work truck broke down 2 months ago after getting bad fuel (diesel). So I had it towed in to Merlin becau The service department is a complete joke. My work truck broke down 2 months ago after getting bad fuel (diesel). So I had it towed in to Merlin because it was the closest dealership. After a week they charged us $7000 For a whole new High pressure fuel system. Which was fine until a week later the truck died again. So on to a flatbed she went and off to Merlin we went so they replaced the low pressure fuel pump this time. A few days later I was almost impressed how fast it was done. Start heading out to work (300-400km per day) and the truck will not go over 80kmh so I drove it back to Merlin and this time it's been in there shop for 2 weeks now and every time I ask about it there's a new excuse of why the trucks not done. It's been down for almost 1.5 months now which is totally unacceptable. I will never be taking anything back there. More

DO NOT RECOMMEND You couldn't pay me to take a vehicle off of this lot. I've dealt with multiple sales people here as well as the manager- the manager at one point was You couldn't pay me to take a vehicle off of this lot. I've dealt with multiple sales people here as well as the manager- the manager at one point was actually yelling at us telling us we shouldn't be shopping for the vehicle if we weren't able to pay the sticker price. Each time it has been a complete waste of time. I hope they send the sales and management team to school to learn to deal with people next time instead of paying for a celebrity endorsement. Terrible customer service, and overall experience. Head to Audi next time you're shopping, we left happy with a car in 45 minutes. More

Terrible service Will never be stepping foot in this dealership again. My fiancée and I went in today to purchase a vehicle. We were treated with disrespect by the man Will never be stepping foot in this dealership again. My fiancée and I went in today to purchase a vehicle. We were treated with disrespect by the manager. We questioned the asking price for one of the vehicles we were interested in. The sales associate brought his manager to be included in the discussion. The manager became argumentative and continuously interrupted us. I asked him to allow me to speak and he just raised his voice and continued treating us poorly. He basically said “if you can’t afford the sticker price you shouldn’t be here.” Merlin ford should improve how they treat their customers. People should be treated with dignity and respect. The fact that we are both young does not mean we cannot afford your listed price. I’m a dentist and I can assure you I can afford your vehicle, but I’m not doing business with people that are not professional. More

Will not go anywhere else TOM from this ford dealership is the best salesmen around. I will never buy another vehical anywhere else but here. Perfect customer service. Got me m TOM from this ford dealership is the best salesmen around. I will never buy another vehical anywhere else but here. Perfect customer service. Got me my dream vehical in under 2 business days. Stayed later than business hours for me. Treated me with the upmost respect. Helped me download app on my phone and set my vehical up. Answered all my questions and made my buying experience. I highly recommend this dealership plus Tom. If your in the marked call him FIRST More

Very good service My car is 2017 explore,September 12 battery failure,I call to the servicer Thomas ,I am a new immigrant.He is very friendly and professional to tell m My car is 2017 explore,September 12 battery failure,I call to the servicer Thomas ,I am a new immigrant.He is very friendly and professional to tell me what to do,Rented a car for me,And for my car to do a detailed overhaul.To ensure that there will be no similar in the future.Is a very good service experience .Thanks Merlin!!! More

TREATMENT WAS ABOVE AND BEYOND FROM BOTH DARREL B. AND TIM!! MY HUSBAND AND I PURCHASED A PRE-OWNED FORD F350 .. WE HAD LOOKED EVERYWHERE ... INCLUDING MOOSE JAW AND REGINA ... DARRYL HAD THE PERFECT VEHICLE FOR MY HUSBAND AND I PURCHASED A PRE-OWNED FORD F350 .. WE HAD LOOKED EVERYWHERE ... INCLUDING MOOSE JAW AND REGINA ... DARRYL HAD THE PERFECT VEHICLE FOR OUR PURPOSES, GOT IT CLEANED AND INSPECTED FOR US IMMEDIATELY AND TIM IN FINANCES WENT ABOVE AND BEYOND FOR US ... MAKING CALLS TO HELP US FIND A FIFTH WHEEL HITCH FOR THE TRUCK . EXCELLENT SERVICE YET AGAIN!! More

Excellent Sales Service Tom Geenen at Merlin Ford Lincoln 3750 Idylwyld Dr. Saskatoon Sk is excellent at customer service. I experienced one on one sales help. He listens and Tom Geenen at Merlin Ford Lincoln 3750 Idylwyld Dr. Saskatoon Sk is excellent at customer service. I experienced one on one sales help. He listens and delivers. The car buying experience was the best and I'm driving my dream car. Thank you 😊 Definitely one happy customer. If you need a sales man Tom Geenen is the best!!!! More