Mercedes-Benz of San Antonio - Service Center

Devin Ramirez is the most phenomenal service representative I have had in all my years of dealing with the numerous cars I have purchased from Mercedes. His customer service skills are unparalle representative I have had in all my years of dealing with the numerous cars I have purchased from Mercedes. His customer service skills are unparalleled. Devin’s attention to detail and keeping me informed on the status of my vehicle was outstanding. He is definitely a major asset for this dealership. Additionally, from the time I dropped the vehicle off, I was greeted immediately and also had a tremendous experience with the rental service. Big round of applause to the entire time. More

Excellent service. Javier did a great work taking the car in and keeping me posted and updating me with status. Eric did a great job fixing the issue. Keep up the good Javier did a great work taking the car in and keeping me posted and updating me with status. Eric did a great job fixing the issue. Keep up the good work More

Paco is the best. He’s always very kind and professional. He explains the service(s) needed along with providing options. He always goes the extra mile to make sure I’ He’s always very kind and professional. He explains the service(s) needed along with providing options. He always goes the extra mile to make sure I’m satisfied with everything. Like I said, he’s the best! More

Convince and professionalism! Very outstanding! My expectations were met and then some. I’m happy that the people put in a good effort and genuinely care about all aspects! Very outstanding! My expectations were met and then some. I’m happy that the people put in a good effort and genuinely care about all aspects! More

Unfortunately service has been horrible due to lack of professionalism and urgency on the dealer part to fix the issues with the car we bought also keeping my vehicle for 6 weeks and nothing being done af professionalism and urgency on the dealer part to fix the issues with the car we bought also keeping my vehicle for 6 weeks and nothing being done after numerous of calls and complaints the vehicle supposedly being repaired More

Stayed there for the service. Was told it was a 3-4 hour service. The stay was pleasant. Beverage and food snacks available. Restroom was clean. Liked the update video of issues f Was told it was a 3-4 hour service. The stay was pleasant. Beverage and food snacks available. Restroom was clean. Liked the update video of issues from Benji ( I think that was his name). Service went smooth. Michael Wright is a great service rep. More

Great service and reliable! ! No issues or problems with anything!! I definitely would recommend for there greatness ! No issues or problems with anything!! I definitely would recommend for there greatness More

Did not like that my SUV was returned dirty and not as I brought it to your dealership. I called the minute I noticed . Till this day no one has reached out or followed up. 5/28/24 4:10 pm brought it to your dealership. I called the minute I noticed . Till this day no one has reached out or followed up. 5/28/24 4:10 pm More

Megan was awesome and took care of my needs. She was on time - great job She was on time - great job More

All my concerns were addressed to my satisfaction and in a timely fashion, which I appreciate. a timely fashion, which I appreciate. More