Mercedes-Benz of Fresno

Purchased a CPO 2022 S-580 that was sold as not having any accidents based on Carfax and dealership's inspection. After a week of ownership, one of the rims begin peeling. Contacted dealership and they ag any accidents based on Carfax and dealership's inspection. After a week of ownership, one of the rims begin peeling. Contacted dealership and they agreed to pay for repairs. During the repair, a certified Mercedes shop informed me that the vehicle had previous repairs related to an accident. Dealership denied any knowledge of, or further responsibility related to the vehicle. More

Submitted by Larry and Gloria Simonetti My experience has been MB of Fresno is fine to deal with when purchasing; however, beware should you have even a minor complaint about features that don't work. In has been MB of Fresno is fine to deal with when purchasing; however, beware should you have even a minor complaint about features that don't work. In our case, it has been a rear seat entertainment package that simply doesn't work. 10 months later, there is no solution on the horizon. Seems like a reasonable time to address this issue. So as I see it, Fresno MB has two choices: 1) fix it or 2) refund the money for this (worthless) option. Instead, Fresno MB says we need to work it out with MB USA. My recommendation would be to look at all your options before doing business with this organization as their attitude changes dramatically after they have your hard earned money in hand. l'm done with these clowns! More

Good Job service and sales. Very pleasant experience, the service adviser lady was very professional. Very pleasant experience, the service adviser lady was very professional. More

Took my car in for a recall issue and a set of new tires. Service Rep took very good care of me upon my arrival and made sure all the issues would be addressed. Car was ready for pickup at the end of the day Service Rep took very good care of me upon my arrival and made sure all the issues would be addressed. Car was ready for pickup at the end of the day and again Service Rep Brandon Puga went the extra yard to help me with a rebate for the tire purchase. I've always had great customer service at this dealership. That's why I keep going back.. More

Abel was very informative and communicated with me on a timely manner. Made sure that everything was taken care of for me. timely manner. Made sure that everything was taken care of for me. More

My Service rep was great as usual ***but this dealer no longer has the valet guys so I had to a wait a very long time for service rep to come out and help me. They also don’t have cashiers so when it come longer has the valet guys so I had to a wait a very long time for service rep to come out and help me. They also don’t have cashiers so when it comes to pick up your car process will also be slow. Come on this is not good for business!!!! More

Took my car in on a Wednesday, it wasn't looked at until Thursday afternoon. Received update after I inquired about one @12:30. @3:30 received another update which was a half hour after I inquired again @3 Thursday afternoon. Received update after I inquired about one @12:30. @3:30 received another update which was a half hour after I inquired again @3:45 was told they would have update on Friday I just needed to know if I needed a rental Also on Thursday @3:45, they close at 5, asked how long I would need rental and didn't receive a response until friday morning. I was just making sure I had a way to get to work. friday @ 10:00am said I had rental until Saturday, service department is open until 3, BUT NOT FOR REPAIRS, Oscar didn't think it was important to let me know that though, as he responded with "No problem, Thank you" . Monday left 2 messages, just so I knew if I needed a RENTAL! I needed to get to work!;It wasn't until I messaged what horrible service this was Oscar called and said car would be ready Tuesday. On Tuesday didn't hear anything until after 2pm and AFTER I SENT A TEXT. Was told car would be done by 3. IF I HAD BEEN GIVEN SOME NOTICE I could have made arrangements to pick my car up before closing! But when it's 3pm and they are just testing it it's kinda difficult. After receiving 5 messages and a phone call the entire time my car was there, I received 9 messages from Oscar in 2 and 1)2 hours, that it took me to drop off car and get to the Mercedes shop! Oscar was kind enough to provide a lift AND give the WRONG ADDRESS for pick up. Once at Mercedes Oscar made sure I understood that he WAITED for me, as he stated it at least 4 X's. After paying almost $1200 dollars that was after $350 was removed to pay for rental, and being told how unsafe it would have been to continue driving my car, by Oscar, I turn my car on and SAME lights are on! I tell Oscar and he advised me to drive it home anyway and then on Wednesday he will have someone pick it up from my work and return it when they are done. Not until 3pm did I get an update and thinking they would be bringing my car back, I didn't reserve a rental. After the 1st invoice stated no moisture was found, this time water was found! And apparently A LOT, although they sent pictures of wires there weren't any of all the water they supposedly found! This was @1pm on wednesday. Took an Uber to try and get rental waited 4 hours and Avis said it would be another 2 hours wait! Didn't hear back again until Friday @ 4:45 and after I left 2 messages. That weekend I gave up on rental and lost an average of $350 from my 2nd job because I had no car. I went in on Monday to talk with Jeremy, the service manager. I had left a message the previous weekend and never returned my call, BUT, he did acknowledge my message! The person who worked on my car never talked to me only Iscar and Jeremy and tried to feed me with a bunch of xx. I said I refused to pay MORE money and was told, after Jeremy asked if I had faith in them fixing my car which I said no, to take my car and get off the property and that we were never to go back there again. My car was still in the service department all torn apart, so I had to wait until Tuesday when they put it back together. That was comforting! Got my car back with no power to the passenger seat or rear driver's side window. The refund was what I paid for JUST the service, the rental fees weren't added. The BBB is a joke, they are funded by the businesses that they provide ratings for. I was having to banter with Mercedes Benz of Fresno for the rental fees and not until I pointed out that Mercedes Benz of Fresno was even responding correctly to my complaint, I don't hear another word. And Mercedes Benz of Fresno just kept replying "This matter is closed at MB of Fresno" if you still take your car to Mercedes Benz of Fresno document everything. This is what I dealt with for almost a month and I am still dealing with it. I do plan on leaving this review anywhere I can. Oh and I did leave a message for the GM, John Hernandez, but didn't get a response! That shouldn't surprise anyone! More

My eco stop/start system was not working. It turned out that the battery I recently purchased was bad so there was no charge. I was happy it wasn't something major. I always feel confide It turned out that the battery I recently purchased was bad so there was no charge. I was happy it wasn't something major. I always feel confident about bringing my 2015 S550 here because I feel they are honest, have expert technicians, and keep my cream interior clean. My service advisor Abel is friendly and professional. More

I got a call last week about bringing my car in for service. They told me they’ll give me a coupon if I did the service which was a major one so I made an appointment and got a loaner car because I’m g service. They told me they’ll give me a coupon if I did the service which was a major one so I made an appointment and got a loaner car because I’m gonna have both my young daughters with me. When I got there, the service advisor told me they booked me for the wrong service that I cannot get a loaner car. The service adviser seem not to care for my situation I was put in, I let it be know that I was taking my business else . That when see did something about it. And when I went to pick up my car, I waited for 10 minutes for somebody to come help me. I went looking around the offices and I saw my service advisor and we looked at each other like an aisle, so I went back to where I was and kept waiting. Eventually, I just went inside to the cashier told her my name and I paid for my bill. The cashier told me a couple detail of my car and I told her that nobody help me out outside so the service advisor never came back to talk to me or anything to give me any information about my car. More

Staff very friendly and professional as always. They always seem to be able to take care of all of my problems quick and kindly. No loaner available but they reserved and rented me a car, then gave They always seem to be able to take care of all of my problems quick and kindly. No loaner available but they reserved and rented me a car, then gave me a ride to pick up the rental car. More