I read lots of reviews but rarely ever leave one. My experience with McDonald Nissan in Lethbridge, Alberta is one that cannot be left without sharing. If you’re not into reading much, or time is too precious, I’ll summarize things in one paragraph:
The McDonald Nissan dealership is a one where a customer, no matter what they’re interested in --- a new Nissan or a used vehicle of another make --- will feel like they are the most important person on the lot! From the salespeople, to the finance folks, to the owner himself, each interaction was professional, friendly, and I always felt listened to and respected. If you’re looking for honest, trustworthy people who truly do care about you and your vehicle purchase, then look to the McDonald Nissan dealership.
I hope you are still reading because I would like to explain my personal experience in a bit more detail. To emphasize how positive the relationship was, and how well the dealership handled things, it should be known that I purchased a used vehicle from McDonald Nissan from over 1600 kms away! I never saw the vehicle in person or met the folks at the dealership until the day I drove and flew there from a few provinces away! That is what I call TRUST!
Each communication was promptly and professionally handled by the sales consultant, Rob Thomson; every concern or request I had, Rob quickly dealt with it. I truly felt what he was telling me was honest and accurate. When it came to the financial dealings, Glen Pottinger was both helpful and patient(!) with me. This dealership went above and beyond my expectations and it was by far the best experience I’ve ever had with a dealership! The owner himself, Paul McDonald, personally contacted me on numerous occasions to assist me in getting the vehicle back to my home province. After many frustrating and unsuccessful days attempting to secure a transit permit, Paul messaged me well after business hours to provide a solution. He likely still doesn’t know how much stress he removed that night! Going the extra distance, these folks met me at the airport, brought me to the dealership and treated me like an honoured guest. Sounds melodramatic, but that’s how I felt! The vehicle was everything they said it was and I truly expected nothing less because of the trusting relationship they had created. I arrived home driving my ‘new’ used vehicle two days later and am so pleased I took the chance of purchasing it from such a distance. Thank you Rob. Thank you Paul. Hats off to McDonald Nissan for making this purchase not only possible, but such a positive experience!