Mainland Ford

Service is poor over chargrd blame customer not recommended for repair Unprofessional behavior and not listened the concern recommended for repair Unprofessional behavior and not listened the concern More

Paid 11300$ for a brand new F450 in Jan 21. Very happy. Then the recalls began. Windshield needed repairs bcuz it could fly out while driving. Took it in Aug21. They removed it and glued back i Very happy. Then the recalls began. Windshield needed repairs bcuz it could fly out while driving. Took it in Aug21. They removed it and glued back in. Fast forward to feb2022 and major crack appeared out of blacked out area where all the electronics are and I couldn’t see the crack developing because of the blackness. But then through the winter temperatures I guess it decided to start to travel when I noticed it. He did a pen test which means they take a pen along the crack to see if it was struck by a rock they agreed it wasn’t a rock they actually said the window was broken on the inside they blamed it on me and said I took too long to bring it in secondly the dash light stating cleaning exhaust filter stopped working then he engine would raise to near explosion and they said that’s normal being an electrician I know there’s only three ways the light doesn’t work the ball is dead the wire is severed or there’s no power I asked if they check for that they said no we don’t do that and then they gave me a bill for $225 stating that they’re not paying their men wages to look for my problems .i paid for an extended warranty. Thirdly my tires were wearing unevenly and I asked them to look at it they told me and charge me a half an hour $82 to tell me the tires were worn on the edge that is what I told them it was wrong they said I needed an alignment on my visit about the windshield they looked into the tire situation again and told me I don’t need it in alignment contradicted what they told me three weeks previous I got upset and raise my voice and swore I should’ve not done that but I apologized. I asked for the credentials at the mechanic which I should be able to see and you refuse me I will never go there again ever I am going to put signage on my truck explaining this entire story so everybody can read it and maybe they will wake up they can’t treat people that way. They jerked over the wrong person. More

Together with my wife Evelyn, we purchased an F350 Lariat Super Duty Tremor with Mainland Ford. As someone who has worked for over 40 years in sales, It is not easy to please me on the sales front. But Mai Super Duty Tremor with Mainland Ford. As someone who has worked for over 40 years in sales, It is not easy to please me on the sales front. But Mainland Ford and its team set the bar across the board for a perfect customer experience. I reached out via a Website form, and the sales manager Dick Low reached out to me in under 10 Minutes via text. Dave was responsive and extremely knowledgeable and got us set up with Majed from his sales team. Majed was outstanding. Not pushy. Delivered the info we asked for, acted quick and was always friendly with a smile. It could not have been more seamless and made the process very pleasant. Ultimately, their attention to detail was unparalleled, and our satisfaction was unparalleled- going above and beyond in every aspect! Thanks again for the great help! Freddy & Evelyn Marks More

Our salesman was excellent. Patrick was the nicest car salesperson I have ever had. His patience,and friendly personality was superb.My husband and I are very appreciative and m Patrick was the nicest car salesperson I have ever had. His patience,and friendly personality was superb.My husband and I are very appreciative and my son is thrilled with his new truck. Ariane was also very nice,patient,and helpful,although we didn’t meet her in person,she too gave us excellent customer service on messenger . We would certainly recommend your dealership . More

The staff are extremely helpful and very friendly. I recommend this dealership to anyone looking for a new dealership. recommend this dealership to anyone looking for a new dealership. More

Horrible customer service & excessive billing; avoid Ford Mainland for service and/or purchase! Service Manager Candice is very combative, argumentative, rude, unprofessional, and lacks customer service. Mainland for service and/or purchase! Service Manager Candice is very combative, argumentative, rude, unprofessional, and lacks customer service. Instead of addressing the customer's concerns in a professional manner, she would evade/deflect the real question and try to shift the blame toward the customer with her irrational logic. I've purchased a brand new 2017 F-150 Limited from Ford Mainland and have completed all services as part of their maintenance package at this dealership. I haven't had any issues with their service department until today. Today, I went for an oil change and troubleshot a "4X4 Check" trouble. The advisor, Jen, noted that their troubleshooting cost is $160.00/hr, to which I agreed. After completion, Jen informed me that the 4X4 trouble signal was due to a missing fuse and that I have been billed for an hour labor of $160.00, which seems excessive and unreasonable for such a minor issue. As such, I sought clarification for work completed under this billable hour; and asked wouldn't your mechanic start with checking the fuse, especially if the issue that potentially be related to electronics; Jen was unable to clarify and transferred me to their manager, Candice. I merely sought clarification for work completed under 1 hour and pointed out that their billing seems excessive. Instead of providing any reasonable explanation, Candice chose to argue and said that I may have removed the fuse, or I may have taken this vehicle elsewhere, and perhaps another mechanic may have removed the fuse. I tried to explain that no other mechanic had opened up the hood of my truck and that all services had been performed at their dealership. However, she just won't listen and continued arguing, and her responses were purely based on her presumptions, not facts. I chose not to argue and paid the bill. I am sharing my experience just so others are aware; try to avoid Ford Mainland for purchase/service, or else ensure to record your conversations with their advisors to substantiate your claim/argument; you would need it if you run into a similar problem. More

Mainland ford service is rip off, don't go there. They denied my claim as Candice service manger says they would know without opening the step that what was the fault and that's not covered and no way the denied my claim as Candice service manger says they would know without opening the step that what was the fault and that's not covered and no way they could have damaged it. Then she added that she was their when her staff diagnosed my truck for step latch was already broken when I brought in. Wow...! what a manager! she is with her mechanics for all the vehicles come in for service or.... just a BLUFF. She said this to me in front of her staff Fazia and now customers are also liar who spent $72,000 on their vehicles bought it new. Basically my vehicle was inspected when they took it in, i showed internal problem with the step by pulling it out and their was no damage to face plate of the step. now she says that i damaged it and not in their service department. All I haver to say is that they know how to cover their mistakes by telling that customer is a liar. read my other review that how they are rip off and how they make tons of money, not only small repair shops are ripping off these are bigger crocodiles... stop using them. More

I have owned over 15 vehicles; This was BY FAR my best experience! Thank you Patrick and David J. for everything. HIGHLY recommend Mainland FORD experience! Thank you Patrick and David J. for everything. HIGHLY recommend Mainland FORD More

Many thanks to Kenny in used sales for for the exceptional service in purchasing a vehicle (from Alberta, sight unseen - via video!) Thanks, Kenny! Sherry exceptional service in purchasing a vehicle (from Alberta, sight unseen - via video!) Thanks, Kenny! Sherry More

My experience with Mainland Ford in Surrey has been terrific! My salesperson Arianne, was a dynamo. She was able to answer most of my questions right off the bat, tracked down the answers to the others terrific! My salesperson Arianne, was a dynamo. She was able to answer most of my questions right off the bat, tracked down the answers to the others, and even pulled up the Carfax report on a couple of my top contenders. I do a thorough test drive and ask a lot of questions. I'm sure I would not be a salesman's dream. However, Arianne showed no sign of impatience and nearly had me signing the papers that first night - except I needed to research every other 2019 Honda Civic available in BC. I think you might be getting the picture. In addition, things ran smoothly with the finance team and the insurance agent. In fact, the whole process was really quite straight-forward and easy. Finally, I was really impressed with David. The car had recently acquired a scratch, had a spot of raised paint, and some scuffs on the inside doors. They agreed to try to repair these items. David was clear about how much they'd likely be able to improve the damage. I appreciated his honesty and that they weren't willing to just tell me anything to make a sale. All three items have now been fixed and the repairs surpassed my expectations. I will recommend Mainland Ford, and Arianne and David in particular, to anyone I know looking to get a new car. More