I have a purchased new from Budd's a 2004 MCS. Arrived at the dealership to have a friendly chat with the service manager regarding the 2nd failed electric steering pump. It was to be an informal fact gathering experience, I was told he was busy, after 30 minutes same answer again, I was referred to service advisor that talked in circles. I left after wasting my time and called Mini Canada, they are also brutal to deal with, they refuse to acknowledge any issue with any of there cars. It took 3 calls and harsh words to get a response from Mini Canada. I was directed back to Mini Oakville, so I made an appointment with Mike the service manager, he made me wait 40 minutes. After 40 minutes I was upset and raised my voice then he got the message. He talked in circles. I left contacted Mini Canada as he told me my warranty issues were Mini Canada's problem. Speaking to Mini Canada again they all of a sudden changed direction and agreed that I am owned a substantial amount of money for steering pump warranty work that I paid for. They told me contact Mini Oakville for reimbursement, that has been impossible, the dealership will not return calls. I also have 3 other issues that are we'll documented problems.
My list 1. Power steering failure, extremely dangerous when it fails. the doors have been flying open this winter because of inferior handles, there was a bulletin about this problem years ago, I asked for new handles then and was told no because you have never had the problem.
I have lots of rust on the tail gate and around the tail lights, the car comes with a full 12 year rust warranty.
It is unfortunate that Mini Canada service sucks, they take your money and run. You get the same treatment from Mini Oakville, they take your money and run, frustrating I paid 45 thousand for a throw away car. Its time we Mini owners get together and start a class action law suit against both the dealer and Mini Canada