Lugoff Chevrolet Buick GMC

Probably the worst car purchase experience that I have ever had. I cannot, in good faith, give this dealership a good review. I will however, give an honest and fair review of my purchase experience. Not ever had. I cannot, in good faith, give this dealership a good review. I will however, give an honest and fair review of my purchase experience. Note: This review never posted to DealerRater, so I am reposting it now. It began in July when I visited the dealership to inquire about the 2024 Camaro collector’s edition. Neither the salesman nor sales manager were aware that Chevrolet was releasing this, despite numerous press releases. Moving forward, there ended up not being any dealer allocations for one so I ordered an SS 1LE. I submitted my deposit for the order and the sales manager told me that I would be contacted when they received a VIN for the build. I had a 2019 Camaro 2SS with low miles for trade in that the transaction problems centered around. Below is most of an email that I sent to the sales and general managers: [I am not sure how much visibility you have on sales staff communications, but I now have a concern about the trade-in negotiation communication from Asantè. As I understand it, his brother is interested in my 2019 Camaro (as originally identified to trade in). Mason also assisted Asantè. Initial conversation and communication from Mason was that I would only be offered $40k for trade-in, and was told that was it, based on the market and because the other Camaro (with 64k miles and has since sold) took a while to sell. **I do not believe I am being dealt with in good faith because a conflict of interest has been identified regarding Asantè's brother's interest in my trade-in. I received a phone call Saturday morning from him inquiring about the car again, asking if I was still interested in trading it in before the new build arrives. I told him that I was also looking to sell it outright for more than $40k if the dealership could not get to $43k. I believe $43k is a very fair asking amount that still leaves room for the dealership to make some money on a very low-mileage car (currently 8,640 mi). He told me he would get with his boss on Monday (yesterday). I also provided him with the KBB estimate for my car (by VIN). Again, the trade-in value has not waned from when I initially came in over a month ago ($41,809-$45847, with $43,849 right in the middle). He proceeded to send me back a different KBB estimate screenshot with a lower amount. He told me that the market constantly drops which is why I was offered $40k because that is what my car would be worth in October. Let's be honest, this is not true. I replied back with another KBB estimate utilizing the same zip code he used, just in case it gave me something different than I originally sent (it did not). He then proceeded to send me a recording of his phone screen as he generated his estimate. Of course, it was lower because he did not use the VIN from my car that captures all of the features. This back-and-forth is tedious and I just don't have the time for it. I request to simply conduct the remainder of my business transaction with management as I am agitated with the communication about this.] I never received a reply to my email, nor did I receive a VIN. I heard nothing from the dealership until 25SEP when the vehicle arrived at the dealership. The management team did not honor my request and I was again dealing with the same original salesman. Management only came up $1k for the trade offer on the 2019 vehicle. I did not feel like $2k was worth arguing over so I accepted it for the trade. My delivery requests were simple, leave the seat covers and all protective film untouched, and do not touch the car, not even wash/detail. This was the only part of the transaction that I was pleased with because the car was delivered as it was delivered from the factory. Feb 24; the dealer-provided appearance package (of which they would not waive) included a 3yr car wash package. I still have not received after many attempts, only to be ghosted. I invite mgmt to contact me about this. More

Nick was great in my purchase if a used Ram truck. He made the process painless quick and eady. Definitely reccomend for all your auto needs He made the process painless quick and eady. Definitely reccomend for all your auto needs More

Rahmik is one of the best salesman’s at Lugoff Chevrolet. He’s very professional, well mannered, and a super nice guy. He is not pushy and makes buying a vehicle super easy and not stressful at all. I will c He’s very professional, well mannered, and a super nice guy. He is not pushy and makes buying a vehicle super easy and not stressful at all. I will continue to refer everyone to him! More

So I made an appointment to see a vehicle and surprise my wife with her Christmas present. The vehicle was in the shop at the time of arrival for an oil change. After bringing it out for her to drive we foun wife with her Christmas present. The vehicle was in the shop at the time of arrival for an oil change. After bringing it out for her to drive we found a large scrap and smudging area like something had hit the passenger side door. They did buff most of it out. Also the inside WAS NOT clean. After purchasing we were told we would get a car wash for 3 years. Still waiting on that email several weeks later. We did order custom leather seats also. Hope it’s not a very unreasonable amount of time. My wife loves her car tho. Jason Gibson More

He was very professional and not a normal pushy salesperson. I would ut another car from this location. salesperson. I would ut another car from this location. More

Worst experience I've had with trying to get my vehicle repaired at this delaership repaired at this delaership More

Personalized service, very polite and considerate, great people. Service was completed satisfactorily and on-time people. Service was completed satisfactorily and on-time More

Too long a wait . Inform AAA of the need for an appointment before leaving vehicle. Inform AAA of the need for an appointment before leaving vehicle. More

The financing department was great because I used my own bank. The dealership helped me get into my new vehicle to move a piece of junk off of their lot. I’ve called and left messages and still no answer. I bank. The dealership helped me get into my new vehicle to move a piece of junk off of their lot. I’ve called and left messages and still no answer. I understand as is but clearly they did not do their do diligence and over look the vehicle, and still charged max price for it. By all means please avoid if possible. More

Great dealership with great customer service. We drove from out of state just to do business with them. We drove from out of state just to do business with them. More