Lone Star Mercedes-Benz

Great Service I have to disagree with all the negative about being ripped off for service. I have owned luxury cars all my life and yes they are expensive to maint I have to disagree with all the negative about being ripped off for service. I have owned luxury cars all my life and yes they are expensive to maintain. Smart people investigate the cost of repairs before buying a vehicle! Paying more for the car and for the service is part of luxury car ownership. Mercedes-Benz vehicles are world class in performance and safety. You get what you pay for. I dealt with Casey Stoop the last time a had my GL services and got nothing but professional courteous service from him. Keep up the good work guys! More

Amazing Dealership I have nothing but amazing things to say about this dealership and all the people that work there. I have always received exceptional honest service w I have nothing but amazing things to say about this dealership and all the people that work there. I have always received exceptional honest service which is very difficult to find in most automotive businesses. They have also helped me in a situation that did not involve a purchase or service of my vehicle but involved a Mercedes. They went above and beyond to help when there really wasn’t an obligation to. It just goes to show that this dealership and the people working in it are not there to make money, but to help and provide the best customer service. I would like to express my gratitude especially to Shawn Honsberger. He is extremely knowledgeable, helpful and honest. The help he provided was beyond my expectation and I will be forever grateful. I would also like to thank Doug Smeed and Brad (Service Department). Thank you all for everything and setting an example on how automotive dealership providing sales and service should operate. Do not waste your time going to any other Mercedes dealership in Calgary. I have owned a Mercedes for many years and have experienced the other dealerships in Calgary and Lone Star is by far the best one around. More

Trustworthy?? We have been going to Lone Star for a number of years since we own a Smart car and there are not many options of places that service Smart cars. Our l We have been going to Lone Star for a number of years since we own a Smart car and there are not many options of places that service Smart cars. Our last experience at Lone Star will be our last. We had taken our vehicle in because our windshield wipers were making a funny noise. It took Lone Star 3 assessments to find our what the problem was and fixed the noise. When we had our vehicle back, we went to replace the windshield wiper fluid and noticed that the reservoir had been shifted and it was more difficult to fill and recap. We decided to take the car back in for this problem plus, we were hearing a squealing noise from our belts. We were told that the reservoir was fine but or belts were worn and cracked. We agreed to the work. Four weeks later, as we were reviewing our service records, we noticed that our belts had been replaced 9 months prior to being told at Lone Star that the belts were worn and cracked. We went back to Lone Star and we were told that the business that replaced the belts may have used inferior materials and probably installed them incorrectly. That was Lone Star's response. It is sad to learn that monetary gains are more important than being honest. We have learned to now ask to look at the parts of our vehicle that are being replaced. More

What a Load This will be the only bad review I have Ever written in 55 years...I choose to see only good, but sometimes, enough is enough.... Thank you Justin This will be the only bad review I have Ever written in 55 years...I choose to see only good, but sometimes, enough is enough.... Thank you Justin for your review .... I too have experienced the same sales associates you mention, and am currently experiencing the worst Mercedes Benz experience Ever I will never buy Mercedes again. Lone Star has done the same to me...I'm still waiting for my car and will take this further. Never experienced this at Hyatt, and might try Country Hills.... I had an A7 6 weeks ago, then a new battery, then new brake pads and discs, then electronics failed, then they fixed it = not, and now again electronics failed... every time a couple of K... I am so done.... More

STAY AWAY!!! If I could give a negative rating, I would. I have a 2012 GL350. It has cost me 10x to own this vehicle than my M5. It took awhile to figure out, If I could give a negative rating, I would. I have a 2012 GL350. It has cost me 10x to own this vehicle than my M5. It took awhile to figure out, but it has become obvious that thier service quota is $2,000 because EVERY TIME I BRING IT IN IT COSTS ME $2,000!!! Last month, the compressor went - apparently with a fuse box, etc. $1,800. As soon as I left, the engine light came on. NOX sensor and random other stuff along with the 'dirty air filter', came not surprisingly close to - you guessed it - $2,000. This is only 3 weeks later. It seems that Casey Stoop is going for service employee of the month. Well, never again. I'm officially done with Lonestar and I think, Mercedes. Lonestar service are a bunch of crooks and the service, communication organization (every time I call it seems the person I get on the phone has no idea what's going on), etc. is absolutely horrendous. They've ruined the appeal of Mercedes for me. That dealership are in dire need of a serious shake-down of the management. Go buy a Porsche - anything, but STAY AWAY from this dealership! They will rob you blind!! More

Gambles With Customer Safety I have resided in several cities, owned several German cars, and taken them to a handful of dealerships. On the whole, I have gotten 4-5 star service, I have resided in several cities, owned several German cars, and taken them to a handful of dealerships. On the whole, I have gotten 4-5 star service, that is, until I moved to Calgary and decided to try Lone Star Mercedes. After taking our vehicle in for service for the past 5 years, I slowly began to suspect that the required inspections were not being performed. Also, the work being done is of low quality and advice is being given by people who understand nothing about cars. For example, after a drain plug in the transmission pan was improperly replaced (which can happen) a leak developed and we woke up to a garage floor completely covered in hydraulic fluid. This didn't bother me as much as the outrage that occurred next. The dealership actually ASKED US TO DRIVE THE CAR TO THEM! Yes, they asked us to drive a car with potentially no fluid in the transmission over 20km. This is more than incompetence. Another incident involved a dead battery after a service inspection. After contacting roadside assistance, the battery was analyzed and not only was it much too old to reasonably be in service, it tested very weak. Upon reviewing the items required by the prescribed inspection, I confirmed that the battery was on the list. By age alone, it should have been replaced, which again lead us to believe that inspections were not being performed as prescribed, but we were paying for it. The last time was the final straw. We had a B service inspection that included the engine mounts. I have had vehicles in the past with broken or weakening engine mounts. Usually, they are noticed on inspection and replaced. Corrosion, despite regular undercarriage rinsing during the winter, is a reality in a city that salts its roads. While driving, our vehicle came to a very abrupt stop. The diagnosis was that TWO engine mounts failed, causing the engine to come loose and SEVER THE DRIVE SHAFT. Now, I have a minor in accident investigation from university and I find it improbable that two mounts could fail simultaneously, especially when prescribed maintenance is being performed. Even if one had failed before the other, this should have been noticed on inspection if it was indeed being performed. Lone Star took our money and gambled with our safety. Don't trust what they say. Their negligence will cost you more in repairs, because they are not performing inspections for preventative maintenance. Perhaps this is a profit strategy. When asked to follow up on our experience, they never replied. This is not what one expects from a luxury car dealership. My trusted and honest dealer in a previous city would never have done anything remotely like this. Lone Star might be fine for the first time buyer who has never been to another dealership, but for those of us who know better, they don't deserve to sport the MB logo. Since we don't have much choice in dealerships for new cars, maybe it will mean a trip out of the province or a switch back to BMW for a new vehicle. Failing to understand that the service department is integral to future sales is an amateurish mistake. I don't blame the employees, it's probably just bad or incompetent management, as is usual in these cases. Their turnaround in the service department would seem to indicate this. Since finding a local independent workshop with certified Mercedes-Benz technicians, they have identified (without previous knowledge) all manner of neglected inspections and maintenance by Lone Star. Indeed, they were NOT performing the required service or inspections they were charging us for. More

A wonderful family like & friendly experience! Coming from Edmonton, we were unsure what Lone Star would be like and what to expect. From the moment we met Alex, he was a great and friendly sales p Coming from Edmonton, we were unsure what Lone Star would be like and what to expect. From the moment we met Alex, he was a great and friendly sales person who was very knowledgeable about the Mercedes-Benz product, he made us feel welcome and looked after. The dealership was very professional and we felt taken care of from the start, we also dealt with Tracy in the Finance department and she was very friendly and clarified all our concerns as well. To anyone looking to purchase a Mercedes-Benz we highly recommend you visit Alex Alexandrov at Lone Star Mercedes-Benz of Calgary, we will definitely be back in the future to deal with him again, excellent 5 star service. More

Very Disappointed I own GLK 350 2014 and i visit Lone Star for schedule Maintenance. During my last schedule maintenance they charge me almost 1 thousand dollars just f I own GLK 350 2014 and i visit Lone Star for schedule Maintenance. During my last schedule maintenance they charge me almost 1 thousand dollars just for oil change and other unnecessary inspection which is i think is very unnecessary, and to be honest this kind of inspection any body can do it with little or no experience at all. Usually i swap tire winter to summer or summer to winter by myself, this winter while i was swapping tires i found that some of the lugs were over tightened, way more than it suppose to be as per manual and when i complained about it,they sort of ignored my complain, and they do not even want to listen. I told them it is my last visit to you guys. I would not prefer anybody to visit them at all. More

Utterly disappointed This review is for the certified pre owned sales staff. I walked into this dealership ready to buy my wife her dream car, a mercedes gl class, Sales s This review is for the certified pre owned sales staff. I walked into this dealership ready to buy my wife her dream car, a mercedes gl class, Sales staff looked me up and down, did not introduce himself, abysmal attitude. Had to request to look inside the vehicles I was interested in. There was no knowledge of the product and no salesmanship at all. Attitude improved and wow he even introduced himself after he discovered that I am a physician...Mercedes makes a great product there is no doubt..this experience makes me want to spend my 80 grand elsewhere! Absolutely shameful More

Vehicle Service Department I am extremely disappointed in the Vehicle Service Department at Lone Star Mercedes Benz. They simply do not take responsibility for their errors or c I am extremely disappointed in the Vehicle Service Department at Lone Star Mercedes Benz. They simply do not take responsibility for their errors or correct them accordingly. They simply do not care. Last year my left low beam went out. I brought the vehicle in to have it fixed. Turns out the control panel needed to be replaced as replacing the bulb didn't fix the problem. They had to order the part from Vancouver and kept my car for 3 days until they could fix it. Cost about $1300.00 to fix. Interestingly, that headlight even prior to me bringing in the care would fog up. That wasn't an issue they addressed at that time. They didn't seem to notice that. Fast forward a year later. The same issue arrises. My left low beam is not working again. Same headlight, same issue. I have absolutely no problem with the right headlight. At first they said it was only the bulb that needed to be replaced, then they quickly realized that is not going to work. So back to the same situation as the previous year, instead this time they tell me that not only the control panel needs to be replaced - the entire headlight system needs to be replaced - cost $2300.00 (on top of the $1300 paid last year for the same problem that was obviously not fixed properly). They tell me that a crack in the headlight cover was responsible for the corrosion in the unit and that the last time they fixed it there was no crack. NO - the reality is they either didn't see it last time or didn't care -- the same problem that caused the issue the first time was simply NOT addressed properly. I am lvivd, they want me to pay again for the same work that they did last time and more. I have no problem paying extra to fix the problem so it doesn't happen again - BUT I do have a problem with paying for the same service (that wasn't done properly the first time) twice within a year. What is it with customer service these days? No one wants to take responsibility for their work? They want to blame the car, a crack, you, anything other than taking responsibility and guaranteeing their work. Had they been willing to say look, we wont charge you for what was done last time ($1300) again, but will need to fix these other items (another $1000) no problem. The worst part is they don't even care, they glaze over and are simply not interested in making things right. For this reason and a few other incidents that have happened over the years I simply warn you that if you encounter a problem - they are unlikely to care to fix it for you. More