Lexus of Royal Oak

Service & customer service. Thank you Colin Wiebe for your excellent work! Keep going! Nice to see your Customer Service people too.I would like to see if I can save some money f Thank you Colin Wiebe for your excellent work! Keep going! Nice to see your Customer Service people too.I would like to see if I can save some money for labour and parts. More

Consistent great service Consistent friendly service. Everyone is great to deal with throughout the process. A slight slip in service in some areas since it opened but still v Consistent friendly service. Everyone is great to deal with throughout the process. A slight slip in service in some areas since it opened but still very good. Only thing, is it typical for all service departments to try to 'upsell' additional or completion of services earlier than required? Aside from that, everything is great. More

Professional care attentive accomodating When it comes to being inconvienced by having your car serviced Lexus royal oak makes it stress free and an experience they try hard to make you feel When it comes to being inconvienced by having your car serviced Lexus royal oak makes it stress free and an experience they try hard to make you feel valued I have no problem recommending this dealer ship and the car! More

Great service centre As usual, Colin is a very knowledgeable and caring employee. Only suggests work that needs to be done, and it is always done right and on time. The ca As usual, Colin is a very knowledgeable and caring employee. Only suggests work that needs to be done, and it is always done right and on time. The car is always cleaned after the work and it just shines. The pedicure is a nice added touch. Great service always. More

Great Service, Great Product The dealership proves that it is not just about luxury it's also about amazing customer service. From the moment you walk in the dealership you feel The dealership proves that it is not just about luxury it's also about amazing customer service. From the moment you walk in the dealership you feel welcome. The sales staff does an excellent job in doing whatever they can to meet your needs. When picking up the vehicle we were shown every part of the vehicle and walked through the process very well. All in all, this is a great dealership and definitely a great experience. More

First time buy Lexus and very happy about this lexus. This is our first lexus. And we are very happy about the service. Eric and Andy are very helpful. For sure I'll recommend them to all my friends and f This is our first lexus. And we are very happy about the service. Eric and Andy are very helpful. For sure I'll recommend them to all my friends and family. More

Service Above and Beyond What a pleasant experience I had this morning at Royal Oak Lexus service department. I made an appointment for my first maintenance on my new RX 350. What a pleasant experience I had this morning at Royal Oak Lexus service department. I made an appointment for my first maintenance on my new RX 350. I drove into the enclosed receiving area and was greeted and led into the dealership. Visited with the service manager and was shown the two lounges and the barista coffee bar. I ordered a latte complimentary. I watched TV and worked on my IPad with complimentary wifi for the first hour. I then received A complimentary pedicure. Upon completion of the pedicure my car was ready. The car was cleaned outside and inside, including the rubber mats washed. All I can say is "wow"! More

Amazing Experience Lexus of Royal Oak epitomizes what every upscale auto dealership should try to emulate. My wife and I just experienced our most amazing vehicle purcha Lexus of Royal Oak epitomizes what every upscale auto dealership should try to emulate. My wife and I just experienced our most amazing vehicle purchase ever! Kudos to Cary Williams (sales consultant), Farid ( sales mgr.), Cory (financial), Howard (delivery), and Ryan (parts) for exceptional customer service! We are delighted with our new Lexus RX 350! This dealership not only looks amazing but the staff goes above and beyond to pamper you and create an exceptional ambiance. Even though we live out-of-town, our experience will keep us loyal clients in the future. Thank you, so very much!! We highly recommend Lexus of Royal Oak for any of your vehicle needs. Mel & Shirley Heine Medicine Hat, AB More

Second Time Around Again, Lexus of Royal Oak has impressed us with their high standard of service! Professional, respectful, helpful! Need larger word minimum to through Again, Lexus of Royal Oak has impressed us with their high standard of service! Professional, respectful, helpful! Need larger word minimum to throughly praise dealership! More

Thank you Excellent service and follow through with my requests. Safety inspection done on my vehicle was thoroughly reviewed with me and any questions I had w Excellent service and follow through with my requests. Safety inspection done on my vehicle was thoroughly reviewed with me and any questions I had were answered professionally. My vehicle was expertly cleaned. More