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Lexus of London
London, ON
3,577 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,577 reviews
March 20, 2024
Service is the best we have ever dealt with. Friendly and efficient. Great customer service. Friendly and efficient. Great customer service. More
by donandcathy
Employees Worked With
Helpful March 20, 2024
Heather was very professional and knowledgeable helping me navigate my first service. She also directed me to the correct person to answer some questions i had on some of the features on my new Lexus NX350 me navigate my first service. She also directed me to the correct person to answer some questions i had on some of the features on my new Lexus NX350h. Her bubbly personality is a plus for Lexus. Thanks, Heather. Peter, also was attentive to my first service visit at Lexus. Pretty easy visit. Thanks, Peter. Al More
by al_golfer
March 19, 2024
Heather Broderick did a great job with her friendly personality. Everything she told me happened exactly as she said. Outstanding service! personality. Everything she told me happened exactly as she said. Outstanding service! More
by readingsjohn05
March 19, 2024
The service was very quick and Heather was very pleasant. Happy with the quickness of the service Happy with the quickness of the service More
by charfulton
Employees Worked With
March 19, 2024
He is a very patient person. He solved all my questions and gives me important idea about my inquire. He solved all my questions and gives me important idea about my inquire. More
by xlymx0426
March 16, 2024
I got great information from Lisa and she answered all my questions .She took her time showing me all my purchase options as when I met with her I had to make a quick decision that I hadn’t anticipated questions .She took her time showing me all my purchase options as when I met with her I had to make a quick decision that I hadn’t anticipated More
by Latvanen
March 14, 2024
My husband and I have each driven Lincolns or Cadillacs for the last 30 years and this is our first experience with a Lexus vehicle which we pick up tomorrow (RX350h). We found Kevin very respectful, prof for the last 30 years and this is our first experience with a Lexus vehicle which we pick up tomorrow (RX350h). We found Kevin very respectful, professional, knowledgeable and was able to accommodate and match our particular requests with an in-stock vehicle that met all our requirements. We will certainly recommend Kevin and Lexus of London to our friends, family and acquaintances who wish to buy a Lexus. More
by the2smyths
Employees Worked With
March 12, 2024
Jilian was great to deal with. Quick responses and transaction. Very satisfied with the purchase. Quick responses and transaction. Very satisfied with the purchase. More
by faiz19ca
Employees Worked With
March 12, 2024
They were kind and extremely helpful. Thanks to Lexus I was able to find my new ride Thanks to Lexus I was able to find my new ride More
by harrisaphil
Employees Worked With
March 12, 2024
Great experience! Lisa and Chris was very friendly and helpful. Would recommend my friends and family to buy from Lexus of London. Lisa and Chris was very friendly and helpful. Would recommend my friends and family to buy from Lexus of London. More
by kmedeiros77
