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Lexus of London
London, ON
3,575 Reviews
Established in 1991, Lexus of London was one of the original Lexus franchises awarded in Canada. Since our inception we have embraced the philosophy that the single and most important key to our success is true customer satisfaction. Each member of our team prides themselves on the great relationships that we share with thousands of loyal Lexus of London guests.
Our Lexus dealership in London also holds quality -- in every sense of the word -- in high-esteem. We view it as essential to our improvement and continued success. As such, we've taken the extraordinary step of achieving, and maintaining, an internationally-recognized certification related to the quality of our operation.
Our facilities go above and beyond Lexus Precision Service and Lexus Maintenance and includes drive-through service reception, a quick lube service, alignment, a full Lexus Touch Detailing service, and of course a complimentary car wash. Our Lexus Tire Centre also guarantees a price match on all tires, including Winter Tires. Lexus of London also offers a price match guarantee on all repairs using comparable parts.
Sincerely
Chris Pinelli
General Manager
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 PM - 5:00 PM
Tuesday 10:00 AM - 6:00 PM
Wednesday 10:00 AM - 5:00 PM
Thursday 10:00 AM - 6:00 PM
Friday 10:00 AM - 4:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 3,575 reviews
February 24, 2021
Excellent service and staff members! Service from the start was handled beyond my expectations. Karen Campbell looked after the needs for my car in a very professional manner. start was handled beyond my expectations. Karen Campbell looked after the needs for my car in a very professional manner. More
by Soupman55
Employees Worked With
Helpful February 24, 2021
We have been a Lexus of London client for the past 5 years. All of our visits be it sales or service have been good experiences. Yesterday's service was a step up. Dale's attention from start to fini years. All of our visits be it sales or service have been good experiences. Yesterday's service was a step up. Dale's attention from start to finish was exceptional. We recommend Lexus of London at every opportunity. More
by abmcleod7
Employees Worked With
February 23, 2021
My husband and I recently purchased our second Lexus RX350 from Sue Vincent at Lexus of London. What a pleasure it was to work with Sue. Her knowledge and expertise made for a very enjoyable experience. RX350 from Sue Vincent at Lexus of London. What a pleasure it was to work with Sue. Her knowledge and expertise made for a very enjoyable experience. Sue went out of her way to answer all my questions and emails no matter what time of day. As in the past, we are very impressed with the level of customer service received at this dealership. We would not hesitate to recommend it to anyone in the market for a new or used vehicle. More
by beachlover
Employees Worked With
February 23, 2021
Larry is conscientious and trustworthy。I recommend to choose him and to get your choice.He is very professional。Also thank your Sales director's。Nice. choose him and to get your choice.He is very professional。Also thank your Sales director's。Nice. More
by Candy Liu
February 20, 2021
Excellent services and staff members!I had a really good Excellent services and staff members! I had a really good experience with Lexus of London, especially with Allen Zhang who is an excellent dealer. A Excellent services and staff members! I had a really good experience with Lexus of London, especially with Allen Zhang who is an excellent dealer. Allen was very professional and helpful with answering any question I had with the vehicle. Highly recommend doing services with Allen, as well as the wonderful team at Lexus of London! More
by Karen
Employees Worked With
February 20, 2021
Larry is very nice and friendly, and he also very helpful in my decision making. He has shown his professional and trustworthy. I’m definitely happy with his services. in my decision making. He has shown his professional and trustworthy. I’m definitely happy with his services. More
by Mui
Employees Worked With
February 18, 2021
Lexus of London never disappoints and always ensures that customer have the best experience. I truly recommend Lexus of London. Kevin in Sales is very professional and always tries to help in a very friend customer have the best experience. I truly recommend Lexus of London. Kevin in Sales is very professional and always tries to help in a very friendly and approachable manner. My first experience here has been amazing ! More
by jblizniak
Employees Worked With
February 18, 2021
Jordan was an absolute joy to work with. I know that he will always be happy to help now that I have joined the Lexus family. will always be happy to help now that I have joined the Lexus family. More
by Kris
February 17, 2021
I got my new car today and Larry's service was great in helping me introduce the various Lease issues. All in all, excellent service, highly recommended. helping me introduce the various Lease issues. All in all, excellent service, highly recommended. More
by Ray
Employees Worked With
February 16, 2021
Easy professional experience. No pressure selling, no games. I felt comfortable throughout the process. Rick Watson was superb and accommodating. Highly recommend the dealership, Rick Watson and the games. I felt comfortable throughout the process. Rick Watson was superb and accommodating. Highly recommend the dealership, Rick Watson and the brand. More
by Hasin
Employees Worked With
