Leggat Kia

2017 sportagw my husband made an appointment with Atif to test drive the 2017 sportage. Upon arriving at the time of the appointment we were greeted by Atif and the my husband made an appointment with Atif to test drive the 2017 sportage. Upon arriving at the time of the appointment we were greeted by Atif and the sportage was ready for us to try. We fell in love with the car right away and decided to buy one. Atif and Syed were very attentive to our needs, Procedure was started right away and the car was ready on time. Syed and Atif treated us like we were family. They were so friendly and they show respect to their customers The Challis's More

2017 Kia Sportage EX Premium ...my wife and I were interested in the 2017 Kia Sportage EX Premium and we were fortunate to have Atif Qureshi on our side to track down the vehicle ...my wife and I were interested in the 2017 Kia Sportage EX Premium and we were fortunate to have Atif Qureshi on our side to track down the vehicle and then close the sale. Atif was diligent, positive, and responsive Many thanks to Atif and the whole Leggat Kia Team for your efforts to get us into the car we wanted. More

Trade-in Traded-in my car and was a smooth experience with Mohammed and Syed. Purchased car was ready as scheduled with a full tank. Staff is friendly and kno Traded-in my car and was a smooth experience with Mohammed and Syed. Purchased car was ready as scheduled with a full tank. Staff is friendly and knowledgeable. More

Forgotten In Waiting Room After Closing I DO NOT recommend the Service Department at this dealership. The main reason for this being that they forgot about me in the waiting room after the I DO NOT recommend the Service Department at this dealership. The main reason for this being that they forgot about me in the waiting room after the department closed. Secondly, work isn’t complete or accurate. Thirdly, lack of response from the dealership shows their lack of customer service. A summary of what transpired is as follows: I originally had an appointment scheduled for 15:00 on February 6, 2017, but due to a highway closure on the QEW Niagara/B @ Guelph Line, I was 45 minutes late. I called at 15:00 to inform the staff and was told it was ok to arrive later. Upon my arrival at 15:48, I drove my car into the staging bay. I went to the waiting room and waited for my Service Pack 1 to be completed. Due to my later arrival, obviously one would not expect their car to be serviced right away. I was expecting to be pushed to after other scheduled customers were serviced prior to me. As the time was approaching 17:00, I knew the Service Centre was closing but I was still sitting waiting to be told my vehicle was ready. I didn’t want to be pushy and inquire if it was finished as I didn’t want to be looked at as “Who do you think you are to arrive late and expect service right away” so I therefore waited. I never once left the waiting area and my name was never paged. Many staff walked by, including someone that worked in the Service Department, but no one acknowledged me. At 17:15 I decided to go to the Service Department only to see all but 2 staff members had left for the day. I walked by the first 2 offices and saw them empty. When I approached the last office (I believe the managers office), thankfully someone was there. I asked if my car was ready and he seemed shocked to see someone. He got up and looked for the paperwork to not find any. He had no idea what happened and had to turn on the computers as everything had been shut down for the day. He was trying to figure out where my car, keys and paperwork were. He looked to see if the work was complete and saw the sticker in my windshield and some notes on file. I inquired if car washes were not provided anymore as my car was not washed. I was told they are short staffed and one employee had just put in their notice so they’ll have the position filled in 2 weeks. In my head I was thinking “This is where you tell me to come back in 2 weeks for the car wash” but nothing was said. As he was punching my “Rewards Card”, I was thinking “This is where you punch a few extra so I can get a free oil change due to this situation” but he only punched the one for that day. As I was paying for the purchase, I was thinking “This is where you say “It’s on the house and you don’t have to pay” only to still pay the full price of $50.73 even though a full hour of my time was wasted sitting in the waiting room while being ignored by staff. When I got home, I reviewed my dash cam footage to note some times. They are as follows: 15:48 – Arrived at Service Department 16:05 – Oil change started 16:17 – Oil change complete 17:22 – Paid for oil change (as per receipt time stamp) 17:25 – Left dealership As one can note, my oil change was complete at 16:17, pretty much 1 hour before I went to the Service Department to inquire if the work had been completed. At this point, I am unsure if all of the Service Pack 1 components were even complete. The 1st time I went to the dealership for an oil change, the summary sheet of what was marked down as checked indicated my windshield was fine…. How is this possible when there was clearly a crack across the entire top of it? That should have been my first sign of incompetency at this dealership. I was hoping that on Tuesday, February 7, 2017 I would have been called by the Service Department to explain what had occurred, but there was no phone call. The Manager was likely in shock and not of a clear mind to offer any compensation so I can understand why nothing was offered at that moment. But after a day of possibly recalling what occurred or even speaking with staff, one would think I’d get a phone call to explain the situation and offer some compensation. On Wednesday, February 8, 2017 I received a call from a service experience representative (Kerry) whom I believe works for the Leggat Group. I called her back the following day and she listened to my experience. She said she was going to email Ian (Service Manager) and Kyle. She told me if I didn’t hear back to contact her again. By Wednesday, February 22, 2017, I still had not heard anything so I called Kerry. She said she was going to e-mail Ian again. To this day of writing this review (March 7, 2017), there has been no follow up from either Ian (Service Manager), Kyle (Service Advisor) or Kerry (Leggat Group Employee). If you want incomplete service, no communication and to be forgotten about in the waiting room after closing, then bring your vehicle here. Otherwise, I highly caution you to find an alternate place to service your vehicle. More

Very satisfied with my new car Buying my new Kia Sportage Ls was a pleasure. I got the car that I was looking for, very satisfied Sales person very professional : Ruth Hurtado Buying my new Kia Sportage Ls was a pleasure. I got the car that I was looking for, very satisfied Sales person very professional : Ruth Hurtado More

Very Disappointing Customer Service Went in on Friday, February 17, 2017 at 9am. My 2012 Sorento had a sunroof that was stuck in open position. I was told by the service manager to co Went in on Friday, February 17, 2017 at 9am. My 2012 Sorento had a sunroof that was stuck in open position. I was told by the service manager to come back at noon and he would register me for service. I waited 3 hours and returned precisely at noon. He looked surprised to see me and told me to go wait in the waiting room and he would come and get me....this is to "register" me for service. Over an hour later he came to get me. He took in my vehicle for the sunroof repair. I again waited approximately 2 hours. He came into the waiting room with "good and bad news". The mechanic managed to close my sunroof but they couldn't fix it. He told me I would have to leave the car for a few days because they don't know much about sunroofs. Told me the following week was a write off so I booked in two weeks later. Then he recommended that I call an independent sunroof repair company on my own as Leggatt doesn't have experience with sunroofs and are not confident with the repair. I left...called the independent...who quickly advised that I see "my dealer". I thanked him and called Grimsby Kia. They very willingly made an appointment for 8:30am on the Tuesday after the long weekend. Feburary 21. I had it dropped off overnight. I received a phone call from the service manager at 9:10am telling me it's done and working like new. I asked how is that possible? Leggatt couldn't...or wouldn't repair it on Friday. She told me that whomever serviced it used an incorrect lubricant so the sunroof remained seized. Their mechanic simply removed the lubricant installed by Leggatt, and reapplied lubricant. That was it. Then Grimsby Kia mentioned that they noticed my front end was knocking...they looked into it for me and I needed a ball joint and a suspension bar. It is now running like a new vehicle. That is the level of service one would expect from their dealer. I followed up with the service manager at Leggatt and informed him of what transpired. Without apology he said good you got it fixed. I said I spent 6 hours in Burlington and drove away with the same problems. I said I will not be back and he said simply "ok". Zero out of ten on customer service. Bravo and THANK YOU to Grimsby Kia. You will have my service business and upcoming new vehicle purchase. More

2013 Kia Rio5 EX Was in the market for a "new" used car. I was looking specifically at a Ford Fiesta/Focus but stumbled upon this online on AutoTrader. After looking Was in the market for a "new" used car. I was looking specifically at a Ford Fiesta/Focus but stumbled upon this online on AutoTrader. After looking at this for about a week online I decided to book a test drive on Saturday. When I went for the test drive I was greeted by Atif (Sales Consultant) he was laid back and wasnt too pushy. I sat in the waiting room and he checked my License and within 30 min I was test driving what is now my Kia Rio 5 EX. I liked the drive and comfort and the way the car looked outside and in. I negotiated a good price and was due to test drive the Fiesta on the Monday (however that didnt happen in the end). CarComplaints.com has minimal complaints about this car compared to the Fiesta and the warranty is far superior, which ultimately lead to my purchase. Syed (Finance Manager) set me up with a great warranty and even threw in some extras. Overall very happy to upgrade to my Kia Rio5 (previous owner of a Kia Spectra 2005 a that ran like a champ on 132000km) More

My new Kia Buying my new Kia Sportage Ex Tech was a pleasure. My salesman Aaron Park handled the new car buying process in a friendly professional way. Syed A Buying my new Kia Sportage Ex Tech was a pleasure. My salesman Aaron Park handled the new car buying process in a friendly professional way. Syed Ashfaq was great in handling the new car loan part of buying my Kia Sportage. I would recommend anyone to check these guy's out when looking for a new car. More

Bought my first car at Leggat Kia in Burlington, everyone there was very friendly, I tell everyone to go there if they are looking for a car! The sales department and fi at Leggat Kia in Burlington, everyone there was very friendly, I tell everyone to go there if they are looking for a car! The sales department and financial department really take care of you. Thank you Atif Qureshi and everyone else! More

New car Atif was excellent, he got what I wanted and went th extra mile to help with my needs. Thanks so much for all your hard work Atif was excellent, he got what I wanted and went th extra mile to help with my needs. Thanks so much for all your hard work More