Langley Chrysler - Service Centre

Transmission Issue Transmission was broken Dealership made me an appointment right away Excellent customer service Only complaint is it took a few days to get parts Transmission was broken Dealership made me an appointment right away Excellent customer service Only complaint is it took a few days to get parts Otherwise perfect and they answered all my questions More

total lack of care for customer Took my 2018 jeep compass in because of a warning light coming on. They snapped the head of a bolt off (possibly not their fault) but then had to ord Took my 2018 jeep compass in because of a warning light coming on. They snapped the head of a bolt off (possibly not their fault) but then had to order a part. In trying to repair they broke the window glider and had to order that part. They had my car from Dec 17 until Dec 31. Kept promising me a new "ready" date and then never bothered to call to say "sorry the part didn't come in" I was promised the car (with no drivers door handle) would be taken into the shop nightly and it was not. The only communication I had with them was when I went in to talk to them. After my last visit on Dec 27, was the ONLY time I received a call from Devon apologizing that the care was in fact NOT taken in at night. Finally got the car back and there is a nice DING in the drivers door. While they do accept responsibility for "dropping " the ball a number of times, they basically accused me of LYING about how the door was dented. STAY AWAY from this dealership. Service manager a NO SHOW. 2 days after I got my car back, the same warning light that I took it in for in the first place is back on!!! This is not finished More

Charges for work not done I had my Ram 1500 in for the 30,000 km service and guess what - I was charged for work not performed. Th xxx't service manager was adamant in cab filt I had my Ram 1500 in for the 30,000 km service and guess what - I was charged for work not performed. Th xxx't service manager was adamant in cab filter was replaced. When I asked them to show me where the filter, my cab is not equipped with a filter. Interesting. Engine filter was checked off that it was checked. Filter was so filthy you could not see through it and there was chicken feathers stuck to it. xxx't service manager said it was not on schedule to replace, yet they will replace a cab filter but truck is not designed with one. When they did the last oil change, they did not replace the oil cap. Some oil did spew on the engine. The solution here was to shampoo my engine. The service advisers are top notch, cannot say the same for the sloppy technicians or how an xxx't service manager deals with customer issues. As much as I enjoy my truck, I will find a new place to service my truck. They have lost my business and would not recommend this dealership to anyone moving forward. More

Basic servicing and other maintenance My last service with the agency was really good. Brittni, was really patient to answer all my questions and she did a great job with the customer serv My last service with the agency was really good. Brittni, was really patient to answer all my questions and she did a great job with the customer service thing. I would also like to thank the Mecahnic who did a great work on my car. This is the first time I can feel my car going smoothly After a basic servicing done. Great job guys!!! Merry Christmas and Happy new year More

Service Very happy and Great services from jim harkness in the service department on my dodge ram truck. He is always helpful and curtious Thanks Jim! Very happy and Great services from jim harkness in the service department on my dodge ram truck. He is always helpful and curtious Thanks Jim! More

Reciew Devon, barb and sonja where all so very helpful. Devon and barb both where exceptionally awesome.devon explained everything in my “words” and she made Devon, barb and sonja where all so very helpful. Devon and barb both where exceptionally awesome.devon explained everything in my “words” and she made me feel very comfortable More

A true brand ambassador I thought execeptional customers services would end or fade away over time after you purchase your vehicle, but I have been proven wrong at every enco I thought execeptional customers services would end or fade away over time after you purchase your vehicle, but I have been proven wrong at every encounter I have with parts & service at Langley Chrysler. It’s nice to still experience things like this in today’s world. You guys rock. Thank you so much. More

Great Customer Service I bought by 2015 Dodge Ram here and have had pretty good customer service ever since. Josh and the service department are always very friendly and ver I bought by 2015 Dodge Ram here and have had pretty good customer service ever since. Josh and the service department are always very friendly and very professional. Dennis Henderson who shuttles everyone back and forth to home or work is also top notch as well. More

Josh McLeod -Dennis Henderson Josh mcleod was polite and friendly very good service. Dennis shuttled me for breakfast very polite good expierience today😊thank you have a n Josh mcleod was polite and friendly very good service. Dennis shuttled me for breakfast very polite good expierience today😊thank you have a nice day More

Great experience with lots of support I went to Langley Chrysler to have my 2015 Jeep Wrangler serviced and my rear breaks done. I’ve never had my vehicle serviced and know very little abo I went to Langley Chrysler to have my 2015 Jeep Wrangler serviced and my rear breaks done. I’ve never had my vehicle serviced and know very little about cars. Naturally, I had a lot of questions that may have seemed silly as I felt overwhelmed. I was treated with respect and all my questions were answered, multiple times. Josh was incredibly helpful and patient with me. The job was also finished in a timely manner. More