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Langley Chrysler
Surrey, BC
562 Reviews
In 1971, the Trotman family opened our flagship store, Langley Chrysler. Today, over 40 years later, Langley Chrysler remains family-owned-and-operated as a member of the Trotman Auto Group. With Brad Trotman at the helm, Langley has become one of Canada's largest and fastest growing Chrysler dealerships.
Our customers are our business. At Langley Chrysler, we focus on the customer experience to make your time with us as comfortable and convenient as possible. We go above and beyond standard dealership amenities; we have two massage chairs, a popcorn machine, a full coffee and tea corner, and a kids' play center to keep young ones busy.
At Langley Chrysler, we're committed to a better community. Every month, staff members attend our Monthly Jeans Day luncheon to support donations for the Langley Memorial Hospital.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 10:00 AM - 5:00 PM
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Showing 562 reviews
October 13, 2023
This is my 2ed pick up I bought from this dealership and both time I had wonderful experience. Shown was the salesperson and it was great dealing with him both times. Will definitely go there next time as both time I had wonderful experience. Shown was the salesperson and it was great dealing with him both times. Will definitely go there next time as well More
by Manjit.randhawa
Employees Worked With
Helpful October 02, 2023
Service was great up until the extra pieces were to be added. Someone forgot a few things when I came to pick up even though I was told it was ready. added. Someone forgot a few things when I came to pick up even though I was told it was ready. More
by crysti.summers
July 22, 2023
I have taken my vehicle to Langley Chrysler a few times and all the times have had a bad customer experience, especially by Angela @ Langley Chrysler Brought in my 2017 Ram with backup camera not working and all the times have had a bad customer experience, especially by Angela @ Langley Chrysler Brought in my 2017 Ram with backup camera not working well. Backup camera has been replaced by Langley Chrysler for the past 3 years - had photos to prove the backup camera was not working - Angela advised unless they see it for themselves they are not able to fix the issue. The diagnosis says there is nothing wrong with the backup camera. She advised for them to keep my vehicle for someone to drive it home and back to work for a few days on my gas to see if the backup camera works. Asked will you provide me with a loaner - advised "oh no we don't have loaners for the next 2 months" Left unsatisfied. Called Richmond Chrysler where I bought my vehicle - spoke to a customer service rep - explained the above. she advised to leave it with her and she would call me back - same day got a call back - had a loaner vehicle ready for me for the next day and advised the service dept will review the issue. At this point 2 days after I spoke with Angela, the back up camera was not working at all. Richmond Chrysler took my vehicle advised it wasn't the camera but the wiring harness which Angela advised would be a big job to fix. Richmond Chrysler fixed the issue the same day and was advised there was no rush to bring back the loaner till have the long weekend. Richmond Chrysler provided the BEST customer service and I WILL NOT be bringing my vehicle back to Langley Chrysler ever. SERVICE WAS EXTREMELY POOR More
by maria_61@live.ca
Employees Worked With
Angela Dobbin
July 06, 2023
Very professional had all the answers to my questions and concerns. Never at anytime did I feel pressured to make a decision. My sales rep Norm was really great to deal with made me feel like I new him for m concerns. Never at anytime did I feel pressured to make a decision. My sales rep Norm was really great to deal with made me feel like I new him for many years. Special thanks to Rob sales Mgr and all staff involved More
by Darrell
July 04, 2023
I received 1st class customer service. My Dodge Ram 3500 was repaired 4 weeks sooner than any of the other places I called. Friendly and helpful... quality service is my experience. My Dodge Ram 3500 was repaired 4 weeks sooner than any of the other places I called. Friendly and helpful... quality service is my experience. More
by Skywalker
Employees Worked With
Ashley
June 04, 2023
We were really happy with chosing Langley Chrysler for our new vehicle. The staff were exceptionally helpful right from the beginning to the end when we drove away in our vehicle. our new vehicle. The staff were exceptionally helpful right from the beginning to the end when we drove away in our vehicle. More
by rsja
May 22, 2023
Wonderful experience, sales rep Derek was very easy to talk to and helpful with any questions we had. Great atmosphere and attention to detail, arranged a ride for me to get to the dealership all the way talk to and helpful with any questions we had. Great atmosphere and attention to detail, arranged a ride for me to get to the dealership all the way out in Agazzie. Appreciate all the help and love the car too. More
by llantz37
Employees Worked With
Derek
March 30, 2023
Took my Ram 1500 to this dealership to do warranty work and this is what there have done and when I said what is this ? Ed Braconnier the service manger and Joanne Callender service advisor said seens I di and this is what there have done and when I said what is this ? Ed Braconnier the service manger and Joanne Callender service advisor said seens I didn't buy the truck from them there won't do anything else , I called Chrysler Canada and reported this issue and there are looking after me very well, if that was the case why did there even do the work at first place and when I wanted to talk to General manager Anthony Wiseman there told me that he is aware with the issue , all my trucks was serviced by them , very rude people , don't recommend anyone to this dealership More
by don
Employees Worked With
Ed Braconnier service manger , Joanne Callender Service Advisor ,Anthony Wiseman GM
